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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

August 28, 2020

Excellent Job! Thank you. Chris was very professional and provided great customer service. He also provided me with a quote on new tires for my Lexus ES. More

by DARYLHAGEN7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Lexus of Orange County responded

Thank you for the 5-star review! We couldn't be happier to hear that you enjoyed working with Chris here at Lexus of Orange County. We will certainly let him know that you appreciate his help, and we look forward to your next visit!

August 26, 2020

Two family members bought cars and John Roscino was our salesman. He was very honest. He took his time to explain everything very thoroughly. He was very patient and talked in a calm and confident manner More

by spadafora. maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Lexus of Orange County responded

Feedback like this makes our day and we appreciate you taking the time to leave Lexus of Orange County a review. John is a wonderful member of our team and we are proud to hear that he is always such a pleasure to work with. Thank you for your loyalty!

August 25, 2020

Excellent experience. Chris took great care of me, and communicated what the issues were and what the resolution would be. This is the second time I have had a good experience. More

by jhuntpa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Lexus of Orange County responded

Thank you for reviewing Lexus of Orange County and for giving a shout out to Chris. It is great to hear that both of your visits with us have lived up to our high standards. We look forward to working with you in the future!

August 24, 2020

Had an absolutely great experience. Terrel was great from the first phone call to purchasing the car and he genuinely went above and beyond. His communication with me was flawless through the process and tha More

by wj.blush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Lexus of Orange County responded

For you to say that Terrel went "above and beyond" makes us smile! We are delighted to hear that he provided communicative service throughout the buying process and answered all of your questions so you could be confident in your purchase. It's wonderful to know that you're a happy customer. Thank you so much for shopping with us at Lexus of Orange County! We wish you happy travels.

August 24, 2020

Service personnel was very prompt, courteous, informative, and timely. I really appreciate the overall service and will definitely utilize them from this point onward. Do prefer a better wash t More

by BROGERS628
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Lexus of Orange County responded

Thank you for sharing so many compliments about our service team! We are grateful for your business as well as this feedback about your car wash. See you next time at Lexus of Orange County!

August 20, 2020

I had a very pleasant experience at your dealership, mostly due to the amazing performance of Stephen Jean. He went out of his way to make sure we were comfortable and well taken care of, even while ass More

by elisathewildrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephen Jean
Aug 21, 2020 -

Lexus of Orange County responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Stephen here at Lexus of Orange County, and we will certainly let him know that you appreciate his help. It means a lot to know that you will recommend us to others, and we hope to see you again sometime!

August 20, 2020

The purchase of my new Lexus was smooth and efficient. Thank you John for a of your help and professionalism. The car is amazing .Thank you for everything. More

by dakodabear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Lexus of Orange County responded

Thank you for trusting Lexus of Orange County to get you into a new Lexus. We're glad to see that John took care of you during every step of the sales experience. It was a pleasure to have your business and we look forward to working with you next time!

August 17, 2020

I was away from home and needed emergency service late on a Friday, Richie was great about getting me checked in and into a loaner so I could continue my travels. Chris kept in touch on the progress of repai More

by LoHudLurker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Lexus of Orange County responded

We are happy to hear that Richie could help out in this challenging situation and get you back to your travels safely. Thank you for reviewing Lexus of Orange County and mentioning Chris! If you're ever back in the area, we would love to assist you again.

August 11, 2020

Thank you Melissa !!!You guys wonderful!!!made my day Thank you Melissa !!! You guys wonderful!!! made my day and my family appreciate it in and out quick purchase no hard time no many questions. More

by Jeff Tezel
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Lexus of Orange County responded

Hi Jeff - Thanks for taking the time to review us! It is wonderful to hear that Melissa and the team were able to get you into your new vehicle and make the process go so smoothly. Congratulations and we hope to see you back at Lexus of Orange County for your first oil change!

August 09, 2020

Melissa was very knowledgeable and a pleasure to work with. She wasn’t pushy, allowed me to make my own decisions and was very pleasant overall! Amazing. More

by cindynfierro
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2020 -

Lexus of Orange County responded

We appreciate the kind words about our wonderful staff! It is great to hear that Melissa made your purchase experience so pressure-free and enjoyable. Congratulations on the new vehicle and we hope to see you back at Lexus of Orange County for your first oil change!

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