Lexus of Orange County

Salesperson was very honest and professional. Steve Berkowitz was excellent. Hassle free negotiation. Quick transaction. I am happy that i chose Lexus of Orange County over Middletown Nissan to complet Berkowitz was excellent. Hassle free negotiation. Quick transaction. I am happy that i chose Lexus of Orange County over Middletown Nissan to complete this transaction. More

I brought my car in for service here recently. No problems. They finished in 1 1/2hours. They had screens up for social distancing in waiting room. This Lexus service is closest to where I live. problems. They finished in 1 1/2hours. They had screens up for social distancing in waiting room. This Lexus service is closest to where I live. More

Customer service was exceptional. Was very happy with the salesmen, he was very personable and worked hard at getting us the car & price we wanted. salesmen, he was very personable and worked hard at getting us the car & price we wanted. More

Melissa Horan was polite and knowledgable and very accommodating. She was honest and worked with me to make my purchase a pleasant experience. The pictures and post was accurate to the car I purchased accommodating. She was honest and worked with me to make my purchase a pleasant experience. The pictures and post was accurate to the car I purchased. Also, Melissa went out of her way to drive my new car to meet me halfway, which saved me so much time and made the purchase stress-free. I also chose them because they were able to register my new car and give me new plates that day! More

They charged me for an oil change and tire rotation. They didn’t rotate my tires as they claimed, verified by shop cameras. They told me I had dry rot and nail puncture in two tires, but another tire place s didn’t rotate my tires as they claimed, verified by shop cameras. They told me I had dry rot and nail puncture in two tires, but another tire place said both tires were actually fine. I have out of state plates and I have every reason to believe they were taking advantage of me. More

Very pleased with my experience at your store! From the service department, to sales and then finance.....Thank you for assisting me into my dream vehicle! service department, to sales and then finance.....Thank you for assisting me into my dream vehicle! More

John was very thorough and professional. My experience in purchasing my RX350 was pleasant and quick. The car could have been detailed a little better (found lipstick, glasses, tissues in the compartment in purchasing my RX350 was pleasant and quick. The car could have been detailed a little better (found lipstick, glasses, tissues in the compartments), but overall the purchasing was a nice experience. More

John Roscino was very accommodating and honest as well as competitive with pricing. He took the time to explain different options and also drove the vehicle to my home. I would give him 10 stars! Thanks competitive with pricing. He took the time to explain different options and also drove the vehicle to my home. I would give him 10 stars! Thanks for everything! Doreen More

When I come for anything. They treat you like royalty. They make sure you walk out with a smile on your face. try them out. They make sure you walk out with a smile on your face. try them out. More

Extremely bad experience from service manager. Scheduled appointment to change oil, multi point inspection and check noise from engine. Went there and manager said it’s Friday and too late to check your noi appointment to change oil, multi point inspection and check noise from engine. Went there and manager said it’s Friday and too late to check your noise. Only oil change will be done. However, I intentionally scheduled two things for the same visit. I said ok. And waited for 2 hours in service to discover that they forgot about me. Then they replaced oil, made a car wash and performed multi point inspection in 19 minutes. How it is even possible to make all these things in 19 minutes? I guess very poorly inspection if any was done. Nobody vacuumed inside. And this is the second time I come to this lexus dealer about this noise. First time they said this noise is normal. I know it doesn’t sound normal. I found Technical service bulletin made by Lexus about this noise and printed and brought it to this lexus dealership and they didn’t still fix it. Moreover, when I was shopping for a car I checked this lexus dealership and experienced the same rude attitude but from sales guy. He showed me two cars and I wanted to test the third one, but he refused and said I have other customers. I ended up buying from another dealership. I complained about that but nobody got back to me about any updates on that. My colleague has Audi and he said his dealership and service experience is amazing. I guess Audi has better training or higher standards of customer service. More