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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

September 30, 2020

Great Everyone was a pleasure to work with.They had the Great Everyone was a pleasure to work with. They had the car I wanted, it’s beautiful . From sales person Stephen Jean to all the Staff I meet More

by NYDICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 01, 2020 -

Lexus of Orange County responded

Congratulations on your new vehicle, we are so glad to hear that you're happy with it. All of us at Lexus of Orange County appreciate customer feedback and are grateful for this review. Thank you so much!

September 29, 2020

The whole transaction was processed through a 3rd party. The only thing I could attest to is the condition of the car being delivered. Granted it was a quick one day turn around for delivery but the vehicle More

by Bluehoodiedude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 30, 2020 -

Lexus of Orange County responded

While I'm very glad to hear that overall you're satisfied, I apologize that your vehicle wasn't better prepared. We want the best for our customers and I'm sorry that we missed the mark. I will speak with my team about your feedback so that we can make sure that this mistake doesn't happen again in the future. Thank you for your business! Stephen Berkowitz - Sales Manager - 845-450-7082

September 23, 2020

I would definitely recommend this dealer . I wasn’t pleased with the detail work done previously. Very costly to own a Lexus . Lexus IS thorough on safety More

by SHIRLEYGEFFRAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Lexus of Orange County responded

Shirley - we appreciate you taking the time to post a review. While it's upsetting to hear that your previous service visit wasn't up to our five-star standards, this feedback will help us improve moving forward. I'm happy to take your call if you would like to discuss anything further. Thank you for your business. Jason Cohen - General Manager - (845) 589-5424

September 21, 2020

Everyone was a pleasure to work with.They had the car I Everyone was a pleasure to work with. They had the car I wanted, it’s beautiful . From sales person John to all the Staff I meet More

by rubygold525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Lexus of Orange County responded

We couldn't have asked for better feedback, Ruby! It's so good to hear that John and the rest of the team here at Lexus of Orange County made your buying experience so special. We wish you many safe and happy miles in your new car!

September 19, 2020

Lexus of Orange County provided me with excellent customer service. They did a thorough job of explaining the features of my new Lexus and answered all of my questions in a prompt, courteous and prof More

by jwinocour22
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Lexus of Orange County responded

Thank you for sharing such wonderful feedback. I am glad to hear that our Lexus of Orange County team walked you through the features of your new vehicle as we want guests to be confident behind the wheel. Congrats and safe travels!

September 18, 2020

Customer service was exceptional. They were extremely patient and understanding as to what I wanted and kept me informed constantly on my vehicles Status. Everyone was extremely friendly. More

by MATTHE WAULICINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Orange County responded

It is great to hear that the team delivered such efficient and transparent service! We appreciate you taking the time to share and hope to earn your business again down the road. Safe travels! - The Lexus of Orange County team

September 15, 2020

John was great! He was honest, fair, relaxed and made our visit a pleasure. We came to your location 2nd as we were in Bergen county originally. What we received there was like dealing with a 2nd rate used c More

by tomc1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Lexus of Orange County responded

There are so many compliments in your review which we just love! Thank you so much for allowing us the chance to earn your business. It's great to hear that John delivered the five-star service you deserve. Enjoy your new vehicle!

Sep 15, 2020 -

tomc1997 responded

I call it as I see it!

September 15, 2020

I had a great experience with this dealership. They were friendly, the process was quick and smooth, and they were able to get me the price I was looking for. I would definitely do business with them again More

by adilfarooki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Lexus of Orange County responded

Thank you for posting about your experience at Lexus of Orange County! We are committed to finding the best option for guests and it is great that came true for you!

September 12, 2020

It was great experience. Terrel Moore took excellent care of me. Will definitely do more business in the future. Will recommend to all my friends who looking for a car. More

by vsop_1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Lexus of Orange County responded

This is great to read! We are so happy that you had a positive experience working with Terrel to get into a new vehicle and we truly appreciate your recommendation. Thanks so much! - Lexus of Orange County team

September 12, 2020

I had the pleasure of being helped by Chris Nenning, he was both professional and polite. I appreciate that he kept me posted on the service of my car. More

by caputolynne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Lexus of Orange County responded

Thank you for the review! It was our pleasure to assist you here at Lexus of Orange County, and we will certainly let Chris know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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