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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

October 16, 2020

I did a lot of shopping around for the right used car and out of the 4 dealerships I went to, this one was by far the friendliest and most helpful. Adrian showed incredible patience because insurance put us More

by bcaraballo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Adrian Galeas
Oct 16, 2020 -

Lexus of Orange County responded

It makes our day to hear that our service stood out to you! We are overjoyed that Adrian guided you through the buying process and helped you drive home in the right vehicle for you. Thank you so much for recommending Lexus of Orange County and rating us five stars!

October 16, 2020

All of the staff were friendly and helpful. They answered questions about the car honestly without hesitation. Melissa was excellent. They were informative without being pushy. No slimy sales tri More

by Kristin O.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Orange County responded

We couldn't have asked for a better review, Kristin! It's so good to hear that Melissa and the rest of our team made your experience so transparent and attentive. Thank you for trusting Lexus of Orange County with your business!

October 16, 2020

Very professional took the time to explain everything in detail with me very happy with the experience would recommend themWould probably buy from them again in the future More

by tf888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Orange County responded

It's wonderful to hear that you drove home from Lexus of Orange County a happy customer. Thank you for trusting us with this purchase! We appreciate your review and would absolutely love to work with you in the future.

October 15, 2020

Great experience easy transition buying a car. John was very personable. We wanted a certain payment and he came very close no hassle. The prep on the car was excellent. More

by marciataxc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Orange County responded

Thank you for shopping at Lexus of Orange County and for sharing this feedback. I am pleased to hear that John made the process such a smooth experience. Congratulations and safe travels!

October 13, 2020

I thought that I was taken care of very well. I feel that I was important when I walk in. There was enough help for me. More

by kochey61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lexus of Orange County responded

We're so glad to see your feedback! It's important that our customers receive excellent, personalized service and all of us at Lexus of Orange County are happy this came through to you. Thank you for your business!

October 12, 2020

My wife and I were extremely impressed with Melissa Horan. She was professional in every aspect of our discussion. She was helpful, and most of all, honest. We would be more than happy to do busines More

by jfr1120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lexus of Orange County responded

Thank you for taking the time to share, and congratulations on your new vehicle! It is great to hear that Melissa delivered such a seamless purchase experience. We appreciate your support, and hope to work with you again at Lexus of Orange County!

October 06, 2020

We recently purchased a RX 450h from Lexus of Orange County. The buying process was highlighted by a very knowledgeable, up front and patient sales representative (John Roscino). When we figured out More

by mjb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : I don't recall the name of the finance employee who did the paper work... but he also did a great job.
Oct 06, 2020 -

Lexus of Orange County responded

Thank you for the 5-star review! We are so glad you had a great experience working with our team at Lexus of Orange County, and we will certainly let John know that you appreciate his help. We hope that you continue to enjoy your newly purchased Lexus RX 450h!

October 05, 2020

Chris was so helpful! I usually do not get a positive and knowledgeable customer service when I drop at other service depts. he took the time to talk to me to tell me about what was being taken care of and w More

by thlkan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Lexus of Orange County responded

It means a lot to hear that Chris's service stood out to you. Thank you so much for stopping by to share this feedback! We hope for an opportunity to assist you again at Lexus of Orange County.

October 02, 2020

My experience with your dealership was horrible. Your sales person couldn't answer any of my questions. Charged me for things I didn't want but got charged for. The vehicle was inspected but failed so m More

by jeffr_84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa Horan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager (male with glasses)
Oct 19, 2020 -

Lexus of Orange County responded

Hey Jeff, We did speak regarding this issue and I hope I was able to address all your concerns. Please give me a call if there is anything additional I can do to assist you. - Stephen Berkowitz Sales Manager 845-450-7082

Oct 19, 2020 -

jeffr_84 responded

We talked but never heard back from you since we talked like you said. You offered a free detail of my truck cause you acknowledged that you fired your detail crew. But i have to take off of work and drive 30 minutes to you to fix a problem that wasnt addressed the other 3 times that i had to take off of work and go out there. I also asked you about buying a warranty and you told me the financial adviser would call me and i never heard from them. I also called 3 days later and left a boicemail for them to call me and still nothing.

September 30, 2020

Lexus its a good place to do all thing for your car.The customer services its awesome.I will go back there to sale a new car. More

by patonise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rmort
Sep 30, 2020 -

Lexus of Orange County responded

We're so proud to have earned your confidence! Thanks for choosing Lexus of Orange County, and we look forward to seeing you next time!

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