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Lexus of Orange County

Middletown, NY

4.7
1,459 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,459 reviews

July 11, 2023

My 2023 car has had the following since the end of May 2023: Dent from the dealership, they did fix this. Not detailed appropriately dayof pick up Sticker left on roof Rattle in driver and passenger d More

by JBUDD1990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hassan
Jul 14, 2023 -

Lexus of Orange County responded

Our team has taken measures to accommodate your needs as much as possible by fixing the dent and attempting to find the rattling in the door. Unfortunately, no one was able to replicate this sound when it was brought to our attention, so no further action could be taken. As for the dash, all 2023 RX vehicles are experiencing the same trim adhesive issue that we are waiting on a solution for from Lexus. Additionally, due to a chip shortage, new Lexus vehicles only come with one key at purchase and the second will be provided by the manufacturer in the future. We understand the frustration and invite you to contact our management team if you would like to discuss this further. Lexus of Orange County Team

July 10, 2023

Salesperson was nice and explained everything about the car to us. Finance guy was great fast and efficient. Just wish the whole process could have not taken so long. More

by timberlinedc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willfredo Cruz
Jul 10, 2023 -

Lexus of Orange County responded

Congrats on the new ride! Let us know if we can help with anything in the future. Have a great day!

July 09, 2023

Very professional and eager to satisfy the customer . I was very impressed with Hassan and also Mark More

by marthaace38
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hassan and Nark
Jul 10, 2023 -

Lexus of Orange County responded

We appreciate your kind feedback about the experience you had with Hassan and Mark! See you next time, Martha!

July 09, 2023

During the course of this whole process Adrian and the team at Lexus of Orange County were nothing but helpful. More

by teigeob99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Lexus of Orange County responded

We are pleased to see that Adrian and the rest of our team were helpful during your recent visit. Come see us again soon! 

July 07, 2023

Excellent customer service and smooth buying process. Good inventory. Definitely would recommend for lexus customers. More

by varun.patel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcial Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Becerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana from DMV
Jul 10, 2023 -

Lexus of Orange County responded

Hi Varun, congrats on your new ride! We're happy to see the car-buying experience went smoothly and our team provided excellent customer service throughout the process. Come visit us again soon!

July 07, 2023

Excellent service with care; I always enjoy my experience with this dealership and will recommend it to family and friends. More

by eula67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Stillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Becerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Lexus of Orange County responded

It's wonderful to see you always enjoy the excellent experience our team provides. We appreciate the recommendation and look forward to your next visit!

July 06, 2023

Very professional and accommodating. The staffs is knowledgeable and a pleasure to work with. Awesome! More

by Bernadette Orrland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Lexus of Orange County responded

Bernadette, it is our pleasure to accommodate the needs of our customers. Thank you for taking the time to leave Lexus of Orange County five stars. Travel safe and come again soon!

July 05, 2023

Nice, friendly, easy-going, doing fare business dealership. It was a pleasure to buy my car there More

by borisshapiro88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Scholten
Jul 06, 2023 -

Lexus of Orange County responded

We are thrilled to hear that you had a five-star experience with Lexus of Orange County! It is our pleasure to provide friendly and easy-going service to our customers. Travel safe and come again soon!

July 04, 2023

The workers here were very kind and helpful when I was purchasing a car from them. More

by hasan_aziz1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
Jul 05, 2023 -

Lexus of Orange County responded

We love to hear that our team could be of help to you! Thank you for five stars. Enjoy your new car and come again soon!

July 01, 2023

The got me in on time as always and took care of everything they needed to. More

by randyroche
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Lexus of Orange County responded

We are glad that we could meet your needs and that our team was punctual in their service! Thank you for leaving Lexus of Orange County an excellent review. Travel safe and visit us again down the road!

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