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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

June 30, 2021

Wait was shorter than expected. And Waiting area was comfortable More

by pcarlucci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Lexus of Orange County responded

Thank you for the five stars! We appreciate your business and are happy to hear that the Lexus of Orange County team was able to get the job done so efficiently. Safe travels, and we hope to see you back next time!

June 29, 2021

We had our first service after purchasing our Lexus from Adrian. The service continued to be top notch and our advisor, Michael Z., was very helpful. Car was washed and he even followed up to be sure we we More

by angeyager
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Zearfaus
Jun 29, 2021 -

Lexus of Orange County responded

We are thrilled to hear that our service team left a great first impression. Thank you for sharing this wonderful feedback about Michael and rating us five stars! We look forward to seeing you next time at Lexus of Orange County.

June 28, 2021

Very happy with the service given from Chris NenningBut Very happy with the service given from Chris Nenning But they could have washed the car better More

by CEDWARDS595
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Lexus of Orange County responded

Thank you for your business! We are glad that Chris could assist you and appreciate this feedback. Safe travels!

June 28, 2021

Stephen was very helpful without being pushy or aggressive. It was a lovely experience. More

by cmarkle73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Lexus of Orange County responded

We love to hear from our happy customers - thank you! We'll be sure to pass your compliments along to Stephen for making your visit such a pleasant and pressure-free experience. Safe travels! - the Lexus of Orange County team

June 28, 2021

Service was great. Took less than an hour. Service advisor was great! More

by butrob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfred Marrero
Jun 28, 2021 -

Lexus of Orange County responded

Quick and excellent service is what we strive for - thank you! We appreciate your business and hope to see you again down the road! - the Lexus of Orange County team

June 26, 2021

Terrel and the team were very welcoming and accommodating. They worked hard to get the deal done. The deal wouldn’t have been completed If it wasn’t for Terrel’s diligence. We are very appreci More

by robertcarmona77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Lexus of Orange County responded

Robert, thank you for the review! We are grateful that we got the opportunity to assist you here at Lexus of Orange County, and we will certainly let Terrel know that you appreciate his help. We hope that you continue to enjoy your new ride!

June 25, 2021

I bought a 2016 Toyota 4 Runner for my fiancée and both the car and the experience was great. John was incredible. The buying process was very smooth and we were very comfortable buying from this dealershi More

by welch26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Lexus of Orange County responded

We are thrilled that John and the team gave you a five-star purchase experience! Thank you for choosing Lexus of Orange County and for taking the time to share this excellent review. We hope you are loving your new 2016 Toyota 4Runner!

June 21, 2021

Had my 6 month service. Car was returned clean but the front mat was soaking wet and was not secured and was not towel dried. I waited for the tech person for 15 minutes after car was done to resolve ipho More

by lcusanello
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2021

I brought my car in with a antifreeze leak and a grease leak. The problems were diagnosed quickly and accurately. I was scheduled to wait but the repairs were going to take at least a day. Chris was very h More

by SARJENN26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Orange County responded

Thank you for taking time to post about your recent service experience at Lexus of Orange County. We are glad to hear that your repairs went smoothly and that Chris could assist with your loaner vehicle. Happy travels and we hope for the chance to work together in the future!

June 19, 2021

Melissa was very nice and great at her job felt very comfortable purchasing a car from here. The detail on the car could of been a lot better but I detail professionally on the side so wasn’t a deal bre More

by jacksonsullivan14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Lexus of Orange County responded

Jackson - We appreciate this feedback regarding your detail and will make sure the right people see your review. Thank you for trusting us with this purchase and sharing kind words about Melissa! Safe travels from all of us at Lexus of Orange County.

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