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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

September 15, 2021

The moment I walked into the dealership I was greeted with a warm welcome. Bryant was excellent and very accommodating. More

by shauma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant Bamoso
Sep 15, 2021 -

Lexus of Orange County responded

It is gratifying to hear that you felt so welcomed and well taken care of by Bryant and our team! Thank you for choosing Lexus of Orange County and for taking the time to share your experience. Safe travels!

September 14, 2021

Great service department. Always courteous and professional. I trust my car is being serviced properly here . More

by ICRANE3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Lexus of Orange County responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Orange County team. Safe travels, and we hope to see you back!

September 13, 2021

Everyone from the service representative to the sales person to the manager of sales were an awesome team. They were accommodating to my needs and provided me with a car that I am very happy with. I shal More

by Dr P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Service
Sep 13, 2021 -

Lexus of Orange County responded

We're so happy to hear that so many of our team members have had such a positive impact on your experiences with Lexus of Orange County! It's truly our pleasure to accommodate you and we couldn't be more excited to hear how happy you are with your new car! Thank you for bringing your business to us and we hope your new car takes you everywhere you want to go!

Sep 14, 2021 -

Dr P responded

Good and I'm glad to know that my comments were heard. Keep up the great work and follow through.

September 08, 2021

Great service. Knowledgeable staff. Sure wish the extended Maintence warranty went to at least 75,000 miles instead of 50,000. I barely finished paying for the car before a 750.00 maintenance bill.. More

by gail.rubini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Lexus of Orange County responded

Hi Gail - We appreciate the feedback you've provided us with. It is always our goal to provide our guests with exceptional care and do all we can to keep your vehicle running in top condition. We're glad our staff were able to provide you with all the information you needed during your recent visit to Lexus of Orange County and if there's anything else you need assistance with, we'd be happy to help!

September 08, 2021

Excellent dealership, both sales and service are very good….no,no excellent! Very professional and easy to talk to,both sales and service. I really can’t say a bad thing about them! More

by butrob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfred Marrero
Sep 09, 2021 -

Lexus of Orange County responded

Thank you for the wonderful feedback! It is validating to hear that the Lexus of Orange County team is delivering this level of service to our guests. We are grateful to have your support and hope to see you again down the road. Take care!

September 06, 2021

Clean, professional, great staff, and Adrian was outstanding. Adrian was very professional from our phone call to me driving off the lot. He was at no rush, carefully answered all my questions, made More

by Lola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Lexus of Orange County responded

Hi Lola - We are happy to hear that your experience at Lexus of Orange County was five-star worthy! Thank you for your business and for taking the time to write such positive feedback. We will let Adrian know how much you enjoyed working with him. We look forward to hearing from you soon and congratulations on the new car!

September 06, 2021

I was charged $823. To fixed the overheating in the car but the problem was never fixed and I was charged for what this is crazy More

by sallen7764
Price
Recommend Dealer
No
Employees Worked With
Mike Jaloudi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Lexus of Orange County responded

I'm so sorry to hear that you are still experiencing issues with your vehicle. If there was a mistake on our end we certainly want to make things right for you. I won't be able to find your contact information from this review, so would you please call me directly? I hope to hear from you soon. Thank you, David Lewis - General Manager - (845) 589-5424

September 04, 2021

Melissa your salesperson was cordial knowledgeable and pleasant. She really knew the vehicle and was very helpful during the test drive. Her explanation of the features of the model purchased.was present More

by Omaryann6
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Lexus of Orange County responded

We're delighted to hear that Melissa was such an asset to you, and we'll be sure to pass your compliments along! From all of us here at Lexus of Orange County, enjoy your new vehicle, and thank you for trusting us to help you find it!

September 03, 2021

It was all about the salesman Terrel Moore. He made us feel like family! Every aspect of the sale was smooth sailing. I felt like he had our best interest. More

by Ldiaz23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Lexus of Orange County responded

We couldn't agree more that Terrel has his customer's best interest in mind. We are so happy to hear you were able to have such a great buying experience with us. We hope you enjoy the new ride. Have a great day! - Lexus of Orange County

September 03, 2021

When I walked in was immediately greeted by Tyler F , a salesman that went above and beyond, exceeded my family needs. Thanks you Tyler F! More

by Pelaez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tyler Figuera
Sep 03, 2021 -

Lexus of Orange County responded

Providing a seamless car-buying experience for our valued guests is our goal, so we will certainly give Tyler your kudos for a job well done. We are glad he could send you home in a car that is right for you. Have a great day! - Lexus of Orange County

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