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Lexus of Orange County
Middletown, NY
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,460 reviews
December 04, 2021
HORRIBLE. Myself and my fiancé went to finance a car from Lexus of Middletown and what were received was lies and bull crap. It started out with the loan process. From the very beginning we informed the deal Lexus of Middletown and what were received was lies and bull crap. It started out with the loan process. From the very beginning we informed the dealership that my fiancé (who was applying for the loan alone) only had her permit. They said the bank had preapproved the loan anyways. Great right?! Wrong. We get a call from the bank and they request more information on me because I would be a second driver and the dealership refused to let me be apart of any of the paperwork or loans so they never took my information. I gave the bank my information, then we get a call from the dealership. They said we needed to come in so we could fill out some paperwork for the loan. We go into the dealership that night, they sit us down and tell us the bank didn’t approve the loan so they’re taking the car back immediately. They then had us remove our belongings and sit outside in NOVEMBER. They never tried to give us a ride or help with a ride home (mind you we live 45 min away) instead they repeatedly asked if someone was able to come and get us. Before we leave they tell us that my fiancé could use a loaner for her ROAD TEST and that they would deliver our refund check the next day. I call to check on the time frame they planned to drop off the loaner car and they inform me that because she doesn’t have her license they can’t give her the loaner. They refused to give me the loaner even though I have my license and I’m on my fiancé’s insurance. Then they took 3 days to tell us our refund was ready. They tell us to come pick it up after they told us they would drop it off since they took the car. I had to argue with Daniel beccera for hours and threaten to call the police before they gave us the refund. Absolutely horrendous. I’m so beyond frustrated and angry. More
by Raven Rivera
Verified Customer
December 03, 2021
The sales rep Terrell was great. He was very relatable. Which was important for the sale. Which was important for the sale. More
by rrivera622
December 02, 2021
Professional and friendly. Serviced in a timely manner. No unexpected charges or issues. Loved car wash too. No unexpected charges or issues. Loved car wash too. More
by LWAGNER1
December 02, 2021
Worked with Chris in the service department. He was excellent and understood a few details that I needed taken care of. A job well done excellent and understood a few details that I needed taken care of. A job well done More
by allengancarz
Employees Worked With
December 01, 2021
My wife and I travel upstate from Brooklyn to service the vehicle and visit our grandson. The service department never disappoint us and very professional. vehicle and visit our grandson. The service department never disappoint us and very professional. More
by Rengon
Employees Worked With
Michael Zearfaus
December 01, 2021
This is my favorite dealership. Service is always excellent thanks to Chris. Chris is always very thorough with explanations and makes sure his customers are satisfied. excellent thanks to Chris. Chris is always very thorough with explanations and makes sure his customers are satisfied. More
by VENESSA.GASTON
Employees Worked With
November 26, 2021
Recently visited for service. Also purchased the vehicle from this dealership. As always great service and a pleasure to work with Chris who is friendly and helpful. Highly recommend this dealer from this dealership. As always great service and a pleasure to work with Chris who is friendly and helpful. Highly recommend this dealer More
by jcman
Employees Worked With
November 24, 2021
John was great I appreciate all the help The sales manager worked with me I really appreciate these guys All around awesome thanks manager worked with me I really appreciate these guys All around awesome thanks More
by anwaudio2
Employees Worked With
Other Employees :
Alfred Marrero
November 24, 2021
Great overall experience service and sales well recommended staff was great great great and great recommended staff was great great great and great More
by keenanderry
Employees Worked With
November 23, 2021
My salesman Terrel was among the most professional salesmen I have ever worked with. Had a the best experience buying a car in my life. Thanks again. salesmen I have ever worked with. Had a the best experience buying a car in my life. Thanks again. More
by bilottaenergy
Employees Worked With
