Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Orange County
Middletown, NY
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,460 reviews
December 30, 2021
Im be there for service two weeks ago..and my car showme a alert messg in the dash screen, NEED SERVICE...oil,filter,brake fluid. Plus we found a dirty hat inside of the car ...no safety clean... not goo a alert messg in the dash screen, NEED SERVICE...oil,filter,brake fluid. Plus we found a dirty hat inside of the car ...no safety clean... not good what is going on..?? I CANT POST PICS...😡 Sales Guy did a nice work but service..terrible..!! More
by Wbautomation55
Verified Customer
December 30, 2021
I’ve been bringing in my Lexus for service appointments for the last four years and have been very pleased. They are on top of my vehicles needs and always get me in their schedule immediately. I also love for the last four years and have been very pleased. They are on top of my vehicles needs and always get me in their schedule immediately. I also love the fact that I get a loaner so that I can go about my day! More
by LAURENK79
Employees Worked With
December 30, 2021
Staff was very helpful and courteous, resolved my problem with minimum effort. Would definitely use agaun! problem with minimum effort. Would definitely use agaun! More
by JMKAUF
December 29, 2021
Warm and welcoming to customers. Food customer service skills would recommend this dealership to friends and 2 skills would recommend this dealership to friends and 2 More
by jmcnqt
December 28, 2021
Excellent service in a shorter time than quoted. Staff was friendly. Waiting area was comfortable and very clean was friendly. Waiting area was comfortable and very clean More
by lindacartercsw
December 27, 2021
Amazing service as always. They are very professional and treat everyone with respect regardless to if you are driving a brand new Lexus or one that is 12 years old. treat everyone with respect regardless to if you are driving a brand new Lexus or one that is 12 years old. More
by Mrsithier12
Employees Worked With
December 25, 2021
John was a great salesman, no pressure just helpful and courteous . Was a very pleasant experience and I’m very happy with the purchase courteous . Was a very pleasant experience and I’m very happy with the purchase More
by jwagner60
December 24, 2021
This is the only Lexus dealership or luxury dealership at that that DOES NOT offer any coffee or refreshments. If they wont bother to even give you a refreshment then you can imagine how cheap they are with that that DOES NOT offer any coffee or refreshments. If they wont bother to even give you a refreshment then you can imagine how cheap they are with the sale price. More
by Notey4
Employees Worked With
All
December 24, 2021
They were able to fit me into their busy schedule at a last minute's notice. I was treated with courtesy. They did a great job, explaining in detail what they did and ended with a complimentary car wash. last minute's notice. I was treated with courtesy. They did a great job, explaining in detail what they did and ended with a complimentary car wash. I would recommend this dealership with a 5 star rating. More
by sea.dawson
December 24, 2021
Chris is always amazing the . Manager of service sorry forgot name also very accommodating and helpful. Customer service checkout lady also wonderful. Never an issue. Merry Christmas forgot name also very accommodating and helpful. Customer service checkout lady also wonderful. Never an issue. Merry Christmas More
by TANYAANTHONY811
