Lexus of Orange County

Reliable, professional and excellent service. The dealership is always easy to reach and their advisors answer all of your questions. I highly recommend Lexus of Orange County and look forward to The dealership is always easy to reach and their advisors answer all of your questions. I highly recommend Lexus of Orange County and look forward to being a customer in the years to come. More

Great customer service, and the waiting area was child friendly. Very clean waiting area, and attentive to giving updates. friendly. Very clean waiting area, and attentive to giving updates. More

Chris was very helpful and took care of my problem immediately and he was very professional.👍 immediately and he was very professional.👍 More

Very satisfied with the service , you guys have done to my car, I will continue doing business with you my car, I will continue doing business with you More

Service and staff at this dealership is top notch! I Added an inspection and got there early and they were able accommodate me! I Added an inspection and got there early and they were able accommodate me! More

They kept me up to date on progress of recall repairs very prompt and were very specific about what was happening. very prompt and were very specific about what was happening. More

Went above and beyond to get the Rear Wheel Dr. , Lexus iOS 300 for me. Went to a few other dealerships and said that they were only sold in the south and Lexus Of Orange County said they could and , Lexus iOS 300 for me. Went to a few other dealerships and said that they were only sold in the south and Lexus Of Orange County said they could and they did and I appreciate that. I would like to say this is my second is 300 a 2005 loved the car and still have it More

I am very happy with there services dealer ship is very helpful Melissa help me a lot helpful Melissa help me a lot More

This is strictly for the service department. Sales department was great and Lexus makes phenomenal vehicles. Today I learned why the nickname for dealerships is "STEALERSHIPS". Paid close to 2k Sales department was great and Lexus makes phenomenal vehicles. Today I learned why the nickname for dealerships is "STEALERSHIPS". Paid close to 2k for a prepaid maintenance plan through Lexus. Everytime I would try to use it, there was always an excuse why I couldn't. Steer clear of service advisor Micheal Zarfeus. He's an absolute liar, had this man lie to my face on multiple occasions. I asked him initially if the prepaid maintenance plan runs concurrent with Lexus's 2 year complimentary maintenance. He told me no, that the prepaid plan begins after Lexus's 2 year complimentary maintenance. Then at my last service, I wanted things done using my prepaid maintenance plan ( ie: alignment and brakes ) He tells me to wait, that it isn't needed. So fast forward to today, and he tells me that my maintenance plan coverage period is over. He intentionally manipulated me to buy time so that my maintenance plan runs out, and that I would be forced to pay.(technically double pay when I already paid in advance) How messed up is that. I didn't get to use my maintenance plan at alI, that I paid for. I learned my lesson, and will be requesting a refund on the prepaid maintenance plan on our second Lexus. Absolutely despicable. Please do not pay for a prepaid maintenance plan! It's a scam and Lexus of Middletown will not honor it even though it was purchased through them at the time of sale. Will never have any of my vehicles serviced or repaired here ever again. PLEASE LEARN FROM MY MISTAKE! Also since Lexus is basically a Toyota, Toyota will do the same services, with the same parts, at a much lower price. Don't let them trick, lie to you, or manipulate you the way they did to me! More

Always courteous and professional. Appointments are easily scheduled, and a replacement vehicle is always made available if necessary. Dealing with this group is stress free. Appointments are easily scheduled, and a replacement vehicle is always made available if necessary. Dealing with this group is stress free. More