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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

July 28, 2022

I have no complaints as of yet. Glad I got tire and rim coverage very quick service when needed More

by Critter357
Recommend Dealer
Yes
Employees Worked With
Paul Scholten
Jul 29, 2022 -

Lexus of Orange County responded

We are glad to have assisted you with your vehicle's tire and time change here at Lexus of Orange County. It is our pleasure to have been quick in your time of need. We would be delighted to assist you again.

July 28, 2022

From purchase through all scheduled service, this location has been extremely professional and accommodating. Facility is well managed and staff are all welcoming and pleasant. More

by RDRNYS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Lexus of Orange County responded

We here at Lexus of Orange County appreciate you taking the time to leave us a five-star review. Our Service Team will always be here to assist with any future needs. Come back and visit us again soon.

July 26, 2022

I received excellent service every step of the way and the purchase of my new Lexus was as smooth as could be. I have already recommended them to friends and family and will return next time we need a ne More

by daleendesimone103
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Lexus of Orange County responded

Hello! It's a pleasure to know your experience was excellent and our Sales Team made the purchasing process go smoothly for you. Congratulations on your new Lexus and we appreciate you choosing to do business with Lexus of Orange County.

July 26, 2022

Nice clean place with a good selection of cars. My salesman was very professional. Glad I went there. More

by Greendriver23
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
Jul 27, 2022 -

Lexus of Orange County responded

Hello, we're pleased to see you had a great experience while visiting. Let us know if there is anything we can help with in the future!

July 21, 2022

Bought vehicle from driveway. com and when i recieved vehicle car had a hug dent in rocker and rust above rear hatch glass. No mention of either. I did take it to get inspected a More

by MLBO73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jaloudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Lexus of Orange County responded

Hello, Thank you for taking the time to share your feedback. I regret to learn about the condition your vehicle was in upon delivery. For clarity purposes, Driveway is an e-commerce platform established by our store’s parent company, Lithia Motors for all out of market transactions. While we understand your frustration, this vehicle was only shipped to us from Driveway to help facilitate delivery. We do not have any prior detailed information on the vehicle itself. Please email their customer satisfaction team for resolution at customercare@driveway.com. They will need your complete contact information and this review attached with your feedback for reference.

July 20, 2022

Needed more pictures of vehicle before traveling 3 hours to see it. I asked repeatedly but no help. Also need better ability to correspond with the financial guy to get finances resolved. More

by Ortman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Lexus of Orange County responded

Hello, our apologies for the level of communication you received about a vehicle you are interested in. I would like to address this and hope you will contact me, thank you. Stephen Berkowitz 845-589-5424 Sales Manager

July 19, 2022

Excellent customer service. .short wait time...communicates progress and great car wash. Thank you for great customer service More

by JWINTER137
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Lexus of Orange County responded

Hello, we're pleased to see you received excellent customer service from our team. We look forward to seeing you again!

July 16, 2022

I put $1000 down to buy a car. Salesperson added almost $1000 in additional things I did not want. He refused to remove them so I cancelled the sale. I have made phone calls and More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Jean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Lexus of Orange County responded

Hello Dave, I apologize that we could not come to agreeable terms that worked for the both of us. I did a review on your account and I am showing that your transaction of $1,000.00 deposit was voided on 5/27/2022 @ 10:44 am. If you are still showing a charge on your account for the $1,000.00 , please email me the statement so I can have my accounting team look into. StephenBerkowitz@lexusorangecounty.com. Once again, I apologize we could not come to agreeable terms but if you have not received your deposit back, please send me the email with the attached docs. Sincerely, Stephen Berkowitz Sales Manager 845-346-0861 Lexus of Orange County

July 15, 2022

The people that I talked to were easy work with and delivery of my car was quick and hassle free. More

by KARBOS33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember who I talked to
Jul 20, 2022 -

Lexus of Orange County responded

Hello, we're pleased to see you had a hassle free car delivery. We'll see you next time!

July 11, 2022

Always such great service. Very professional and honest. Work is always completed on time and done efficiently. More

by bsscott4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 12, 2022 -

Lexus of Orange County responded

Hello, it's great to see our professional team always provides you with great service when you visit. See you next time!

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