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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

August 26, 2022

The Sales Representative Melisaa is the absolute best! Very friendly, knowledgeable and professional. I would definitely refer ny friends and family to the Lexus of Orange County Dealership. More

by deniseromero889
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Lexus of Orange County responded

Hello, we think Melissa is the best too! We're glad you had a great interaction with her and we look forward to your next visit!

August 25, 2022

Very friendly, fast and professional service. Enjoy having a cup of gourmet coffee while waiting for my car. Then they bring it to you washed and clean. More

by Vincent B
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Lexus of Orange County responded

Hi Vincent, we're pleased to see you experienced friendly, fast and professional service from our team. Let us know if there is anything else we can do for you in the future!

August 25, 2022

Was greeted at entrance and send inside to Chris who was attentive and friendly Chris is a professional customer service associate he filled me in until my work was completed the dealership is very clean an More

by Haylo518
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Lexus of Orange County responded

Hello, it's wonderful to see Chris was attentive and friendly during your visit. We look forward to providing you with another great experience in the future, have a great day!

August 25, 2022

The service appointment for my new car was quick and the staff was very pleasant. More

by TBRADDOCK10
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Lexus of Orange County responded

Your feedback means a lot to our team at Lexus of Orange County. Thank you for taking the time to leave us a positive rating. If we can be of any further assistance, please reach out to us for the opportunity to deliver a five-star experience.

August 24, 2022

Waiting are is clean and inviting. Service is always fast. Chris is a true professional. More

by Lalofra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service only
Aug 25, 2022 -

Lexus of Orange County responded

We're so pleased to learn that you had such a wonderful visit. If you need anything down the road, let us know. We're always here to help at Lexus of Orange County.

August 24, 2022

They were helpful, honest, and easy to work with. I would definitely do business with them again. More

by alveng
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Hassan Ghanlouch
Aug 31, 2022 -

Lexus of Orange County responded

Hello, we truly appreciate your kind feedback about the honest and easy service you received. Let us know how else we may help in the future!

August 23, 2022

I was there on Monday Aug 22 for repairs to our es350 and our service advisor michael zearfaus was excellent kept me appraised of what was being done and how much longer etc. Would highly recommend michael t More

by happylsc
Recommend Dealer
Yes
Employees Worked With
Marcial Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael zearfaus
Aug 24, 2022 -

Lexus of Orange County responded

Thanks for the fabulous review and recommendation! Our Service Team is happy to know they provided you with an excellent experience while getting your Lexus ES 350 worked on. Lexus of Orange County is always here to assist you with your future automotive needs.

August 22, 2022

Wonderful experience and I will continued to have all work done there. Great staff. I would highly recommend. More

by govaialarcher0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Lexus of Orange County responded

Thanks so much for choosing Lexus of Orange County for your auto-related needs. We are elated to know that you had a wonderful experience and a great interaction with our staff. Your positive recognition is very much appreciated. We hope to be of service to you again.

August 21, 2022

The staff was pleasant and polite. All needed service was explained throughly. Service was performed in a timely manner. More

by RJCENNAMO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Lexus of Orange County responded

We're glad to learn our Service Team provided you with a pleasant and efficient service experience. We hope you continue to choose Lexus of Orange County for your automotive needs.

August 20, 2022

The service dept is terrible. When you bring your car for service, they don’t wash your car. They wash the outside, don’t dry it and they don’t clean the inside. I have had other More

by NGWELLE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Lexus of Orange County responded

Hello, it’s unfortunate to see you are not happy with your recent visit and I apologize for any inconvenience this has caused you. I would appreciate the opportunity to address your concerns and look forward to hearing from you, thank you. Wayne Pfeiffer 845-450-7051 Service Manager

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