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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

September 02, 2022

This dealership is well run. Scheduling an appointment could not be easier. The staff is professional and courteous. I have only good things to say, the continuous alerts in the c More

by RJFOCUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Lexus of Orange County responded

Hello, we appreciate your kind feedback about our service department and courteous team. We look forward to seeing you again in the future!

September 02, 2022

Service department is well run. Staff are professional and courteous. They stay very on schedule with the timing of their repairs and offer a comfortable waiting room to pass the ti More

by Rose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Lexus of Orange County responded

Hi Rose, we appreciate your kind feedback about our service department and courteous team. We look forward to seeing you again in the future!

September 02, 2022

The service is fantastic and professional The best dealer ship I ever had. Thank to Chris for helping me out More

by JGBATRES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Lexus of Orange County responded

Hello, we're pleased to see Chris was helpful during your recent visit. Our team looks forward to providing you with another fantastic experience again in the future!

September 02, 2022

All Individuals at the orange county Lexus dealership were Kind, patient, gave us a great deal , and no pressure. Very straight forward and easy process. More

by PamelaDeVoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
Sep 12, 2022 -

Lexus of Orange County responded

Hi Pamela, we appreciate your positive feedback and look forward to working with you again!

September 01, 2022

Everyone was helpful and finding us the vehicle we were very satisfied with the outcome we picked up the car the same day and enjoying it so far More

by newhard1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Lexus of Orange County responded

Hello, congrats on the new vehicle! It's great to see our team was helpful and you are satisfied with your car buying experience. Let us know if we can assist you in the future. Have a great day!

September 01, 2022

Exceptional service included a loaner car and earlier than anticipated service. Chris is very special and has brought back to using this dealership. THANKS, Chris More

by Marie in the Catskills
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Lexus of Orange County responded

Hello, we appreciate your positive feedback. Let us know if there is anything else we can help with in the future!

August 31, 2022

From the moment we entered the dealership My expectations were exceeded. Everyone was courteous and helpful and friendly. Not to mention that my car was returned to me clean and purring like a kitten. Top no More

by KIJAROCHJA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Lexus of Orange County responded

We strive to provide top-tier service to all of our customers and we're glad you experienced that. We look forward to seeing you back again in the future!

August 31, 2022

Joshua was great! He went above and beyond to get us situated. Thank you! M More

by mariadd38buildingwealth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
Aug 31, 2022 -

Lexus of Orange County responded

Thank you for giving us 5 stars. We're glad to see our team worked hard for you during your visit to Lexus of Orange County. We hope you have a fantastic day.

August 31, 2022

Was very helpful in helping me make an educated decision about work to be done More

by sambucca1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zearfaus
Sep 01, 2022 -

Lexus of Orange County responded

Hi Sam, we appreciate your feedback and look forward to seeing you again in the future!

August 27, 2022

Sales and Marc was great. Service department was exceptionally helpful. Finance was unsatisfactory. Guess my $51,000 was not enough. We're badgered to buy extra service it More

by happylsc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcial Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Lexus of Orange County responded

Hello, thank you for sharing your feedback. I’m pleased to see you had a great experience with Marc and the sales team. However, I regret to learn you are not satisfied with the interaction in the finance department. We strive to provide excellent communication and it’s. unfortunate we fell short of that. I would like the opportunity to address your concerns and answer any questions you may have. Please contact me at your soonest, thank you. Stephen Berkowitz 845-589-5424 Sales Manager

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