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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

September 20, 2022

I was very pleased with the service. I drove 100 miles and wasn't disappointed. More

by jdswagga09@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Lexus of Orange County responded

Hello, it's wonderful to see you are pleased with the service you received during your recent visit. We look forward to seeing you again!

September 17, 2022

Great experience with Josh! I would highly recommend them as there customer service is one of kind! More

by mariadd38buildingwealth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Lexus of Orange County responded

Hello, we're pleased you had a great experience with Josh and appreciate the recommendation. We'll see you next time!

September 14, 2022

I had a very good experience at Lexus of Orange County. Great service, very helpful. A bit pricey but they found me some extra discounts to help so I am overall very happy with their services. More

by Hansehi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Lexus of Orange County responded

Hi Hansehi, we truly appreciate your positive feedback! Let us know if we can help with anything in the future. Have a great day!

September 13, 2022

A very pleasant buying experience. Very professional and communicative. I would recommend this dealership to anyone who asks. More

by christopherpmayo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Becerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Lexus of Orange County responded

Hi Christopher, it's wonderful to see you had a pleasant car buying experience with our professional team. Let us know if there is anything we can do for you in the future!

September 13, 2022

This was my first time there, everybody was nice from making a appointment to finish the service. All good. More

by MOHINDERGILL22
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Lexus of Orange County responded

Hello, it's great to see you had an overall satisfying experience with us. Our team looks forward to seeing you again!

September 09, 2022

Very, very pleased with service by Mike Z. at the Service Desk as well as the installation crew. Brought my 2017 Lexus N200t in because back lift wasn't working. Mike patiently explained opt More

by prof
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zearfaus, Service Rep
Sep 12, 2022 -

Lexus of Orange County responded

Hello, it's great to see are pleased with the top-notch service you received from Mike. Let us know if we can help again in the future. Have a great day!

September 07, 2022

Chris was super nice and detailed all the services needed. And service was much faster than expected! Love the whole crew! More

by DeepaShah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris (visit was for service not sales)
Sep 12, 2022 -

Lexus of Orange County responded

Hi Deepa, we truly appreciate your positive feedback about Chris and the team. We look forward to seeing you again in the future!

September 06, 2022

Very friendly and very knowledgeable. Was very impressed and how clean everything was and Melissa outstanding More

by wdandrea2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Lexus of Orange County responded

Hello, we're pleased to see Melissa provided outstanding customer service during your visit. We look forward to seeing you again!

September 06, 2022

Chris in service helped me. He was excellent! He fit me in on a holiday weekend when I did not have an appointment. He was very helpful. Chris was able to address all my needs More

by TUCKER.OSWALD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Stillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Lexus of Orange County responded

Hi Tucker, we're happy to see Chris was excellent to work with during your recent visit. Let us know if we can help with anything else in the future!

September 03, 2022

I needed to arrange for a loaner car during service and they were accommodating. An hour Service turned longer because I needed brakes. Everything was done in a timely fashion. They honored my coupon too! More

by TOMIMAC59
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sorry I don’t remember his name
Sep 12, 2022 -

Lexus of Orange County responded

Hello, we appreciate your feedback about your recent experience. It’s wonderful to see your vehicle was taken care of in a timely manner however, I would appreciate the opportunity to speak with you to learn if there was anything else we could have done to earn a five-star review. Please contact me at your soonest, thank you. Wayne Pfeiffer 845-450-7051 Service Manager

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