Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Orange County
Middletown, NY
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,460 reviews
October 20, 2022
First time having car serviced here and everyone I spoke with was wonderful! Had to have roadside assistance tow my car in due to a nail in the tire. Michael in the service department kept me abreast of wh with was wonderful! Had to have roadside assistance tow my car in due to a nail in the tire. Michael in the service department kept me abreast of when my car arrived and was a great communicator throughout that day!! Excellent customer service which seems to be a rarity these days!! So thank you!! More
by jwallingford
Verified CustomerEmployees Worked With
Other Employees :
Michael in service dept was excellent
October 20, 2022
I enjoyed working with Paul. I wish the managers were able to not charge me over sticker price. I wish the managers were able to not charge me over sticker price. More
by reiweiss42
October 19, 2022
Thanks for everything I guess I bought a Great car and definitely was good brand I hope I will do business again Thanks Lexus definitely was good brand I hope I will do business again Thanks Lexus More
by Cercado74
Employees Worked With
October 19, 2022
I was pleased until the car was delivered to me with half a tank of gas! When we took the Yukon for a test ride they filled it we then had to wait for the vehicle to be inspected appropriately 2 hours paul a a tank of gas! When we took the Yukon for a test ride they filled it we then had to wait for the vehicle to be inspected appropriately 2 hours paul advised me it had to be driven to clear a code when it still wasn’t complete at 3:30 they told me to go home they will drive it to me. At 5:00 my salesman Paul called and said it wasent ready he would take it home and deliver it to me Monday morning. The vehicle was delivered after two in the afternoon and never filled up after it was driven all over the place for a code to be cleared. More
by Mannkimberly71
Employees Worked With
Paul and finance manager
October 19, 2022
The staff is very professional, helpful and courteous. The sales process was flawless and quick. The sales process was flawless and quick. More
by rsmarley1
October 18, 2022
Excellent service from start to finish! Quality people and quality service are some of the reasons I keep returning to Lexus. Quality people and quality service are some of the reasons I keep returning to Lexus. More
by nygirlfriend2003
October 18, 2022
Chris was very helpful and insightful, will only bring my car to Lexus and only deal with him! car to Lexus and only deal with him! More
by thomas.howard22
October 14, 2022
Just bought 2021 Nissan Versa from them, couldn't be more pleased with the whole experience. I drove up from Moscow,PA. to make the purchase. Paul S. was great to work with, highly recommend! pleased with the whole experience. I drove up from Moscow,PA. to make the purchase. Paul S. was great to work with, highly recommend! More
by aredavis4912
October 11, 2022
Great customer service and really assessed my needs in great time. Seamless process and will refer anyone! great time. Seamless process and will refer anyone! More
by Jimmy
October 11, 2022
Outstanding Outgoing Above and beyond Fantastic Awesomeness Understanding Pollite Great Excellent customer service Superior service Knowledgeable. Awesomeness Understanding Pollite Great Excellent customer service Superior service Knowledgeable. More
by Stanleybrown41
