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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

November 22, 2022

Great salesperson and great staff. Will do business again with this dealership. Fast response time. More

by jonluke2278
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Lexus of Orange County responded

Hi Jon, we appreciate your business and taking the time to share your feedback. See you next time!

November 19, 2022

The gentleman who put in my services was extremely nice, attentive and professional. The young lady who billed me out lacked good customer service and I don't believe she likes her job (not friendly at all) More

by Sbeerod@aol.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Stillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Lexus of Orange County responded

Hello, thank you for sharing your feedback. It’s great to see you received nice, attentive and professional service from the gentleman you interacted with during your service. However, I regret to learn you didn’t have the same interaction while checking out and I apologize for this. I would appreciate the opportunity to address this with you and hope you will contact me at your soonest, thank you. Wayne Pfeiffer 845-450-7051 Service Manager

November 19, 2022

They are amazing when they give you the deals and details. Specially though the car service was amazing if there’s anything broke they tell you they fix it under the warranty without giving you a har More

by Ahmed Noaman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Lexus of Orange County responded

Hi Ahmed, we truly appreciate your patronage and our team looks forward to working with you again in the future!

November 18, 2022

Service was done in a timely manner. I was accommodated for an appointment in one day. Work done well and service desk was polite. More

by Carole
Recommend Dealer
Yes
Employees Worked With
Did not know anyone
Nov 21, 2022 -

Lexus of Orange County responded

Hi Carole, we're pleased to see our team worked quickly to get you back on the road. Come see us again soon!

November 18, 2022

Quick, professional, kind! What more can you ask for?! I look forward to my lexus services and the lounge! More

by RACHEL.MYUNG.KIM
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rebecca Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcial Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Lexus of Orange County responded

Hi Rachel, we appreciate your kind feedback about the quick, professional and kind service you received. See you next time!

November 17, 2022

Great customer service. They answer all of my questions thoroughly and go above and beyond to help More

by Mr
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Lexus of Orange County responded

Hello, it's wonderful to see our team went above and beyond during your visit. We look forward to providing you with great customer service again in the future!

November 17, 2022

Had a really good experience with this dealership. Everyone was patient and made the process very enjoyable. More

by kevinlacina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Lexus of Orange County responded

Hi Kevin, we're pleased to see you had a really good experience with our team and we look forward to working with you again in the future!

November 15, 2022

Got me right in, friendly customer service, everyone did what they said they would, no surprises. Tuff to find this type of service these days. I'm very happy and will continue to make this my dealer. More

by Jb52grip
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Lexus of Orange County responded

Hello, thank you for trusting us with your vehicle. We look forward to providing you with friendly customer service again in the future!

November 12, 2022

Great dealership ! Excellent service and knowledgeable staff. I would recommend Lexis of Middletown to my friends and family. More

by Maryrice813
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Lexus of Orange County responded

Hi Mary, we're pleased to see you received excellent service from our knowledgeable team. We appreciate the recommendation and look forward to seeing you again!

November 11, 2022

great staff every one very helpful. our sales person Hassad made feel comfortable and explained the car system fully. More

by jaxcafe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan
Nov 14, 2022 -

Lexus of Orange County responded

Hello, we appreciate your kind feedback and look forward to seeing you again in the future!

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