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Lexus of Orange County
Middletown, NY
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,460 reviews
December 06, 2022
Precise, efficient nice waiting area. I would refer anyone there. Thank you. See u soon I would refer anyone there. Thank you. See u soon More
by hmarcel72
Verified CustomerEmployees Worked With
December 04, 2022
Both Mark, my salesperson, and Steven, the manager, were knowledgeable, respectful, and truly helpful. Thanks for all your assistance. knowledgeable, respectful, and truly helpful. Thanks for all your assistance. More
by ledtip2
December 02, 2022
Connected initially from the internet. Good customer service. Did two video chats with Melissa (two different cars) over the past month. Coordinated visiting the dealership - I live 3 ho Good customer service. Did two video chats with Melissa (two different cars) over the past month. Coordinated visiting the dealership - I live 3 hours away. Melissa was attentive to our car needs. My husband and I had a lengthy discussion with the GM regarding my trade value. Their website has a link to complete a form of what’s your trade value. This was very deceptive. Was not offered anything closed to what their website offered. Extremely disappointed Even though the GM took the time to share specific data on trade values, I felt I was lured by their deceitful website value. Seller beware. The waiting room offered a nice coffee machine with TV. A little disappointed for a Lexus dealership that you had to purchase snacks from a vending machine. Other dealerships we visited offered drinks and snacks. We were at the dealership for 5 hours - with a 2 hour delay obtaining the insurance ID cards and binder. Melissa reviewed the car interior features with us prior to our departure. One recommendation would be to have a place inside the building to have the cars “delivered” to clients first for lighting and second for climate control. Also recommend if trading your car to be prepared for a low offer. Overall it was a fairly good experience. More
by bettyhaverlock
Employees Worked With
December 01, 2022
I purchased my car a year ago and realized I knew nothing of service department. nothing of service department. More
by Kawjoyce11
November 29, 2022
Quick service, very informative about the services that were performed on my car. Courteous employees were performed on my car. Courteous employees More
by Blarlequin
November 29, 2022
The dealership is brand new. Very inviting atmosphere. The salesman was courteous and knowledgeable. Very satisfied with the car. Very inviting atmosphere. The salesman was courteous and knowledgeable. Very satisfied with the car. More
by jguarracinoHbo
Employees Worked With
November 29, 2022
Chris took me on time and got me out on time. It was all very well run and nice. It was all very well run and nice. More
by scottpatic
November 29, 2022
Professional and very accommodating. My service advisor Chris was very helpful and quickly had me on the road. My service advisor Chris was very helpful and quickly had me on the road. More
by DEBERNADOMARK
Employees Worked With
November 23, 2022
The gentleman who checked in my car & the service specialist who helped me (Christopher N.) were both very knowledgeable, polite, and attentive. They kept me abreast of all information about my car d specialist who helped me (Christopher N.) were both very knowledgeable, polite, and attentive. They kept me abreast of all information about my car during its service and also provided me with updates (on timing) throughout the appointment. I left feeling very pleased with my service! More
by nvega
Employees Worked With
Other Employees :
There was a gentleman who checked my car in at the service bay who is not listed and who I acknowledged.
November 22, 2022
Always the best experience going to this dealership. Chris is the best and very knowledgeable! Highly recommend! Chris is the best and very knowledgeable! Highly recommend! More
by VENESSA.GASTON
