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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

December 31, 2022

Very courteous and quick service. Plan to return for my next service. Thanks. Happy New Year! More

by JEWELENTERPRISES
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lexus of Orange County responded

Hello, it's great to see our team provided you with quick and courteous service during your visit. We'll see you next time!

December 30, 2022

Most dealers would try anything to make money. This is what they are about. Really do you get a deal of this interested in the customers. This is a Dealership that I don’t trust More

by theodore.carrero
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Rebecca Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Stillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Lexus of Orange County responded

Hi Theodore, thank you for sharing your feedback. I regret to learn you are not satisfied with your recent experience and I would like the opportunity to learn more about this. Please contact me at your soonest so we can discuss this further, thank you. Stephen Berkowitz 845-589-5424 Sales Manager

December 29, 2022

All went well. Good experience. Easy to deal with. Would do business again. Thank you. More

by Alex D
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lexus of Orange County responded

Hi Alex, we appreciate you taking the time to share your positive experience with us. Come see us again soon!

December 29, 2022

The dealership was nice. Hassan was very helpful and friendly. Hassan also stayed after hours for us to purchase our vehicle which was awesome. I would definitely recommend t More

by BmwGuy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan
Jan 03, 2023 -

Lexus of Orange County responded

Hello, it's wonderful to see Hassan was very helpful and friendly during your recent visit. We appreciate the recommendation and our team looks forward to your next visit!

December 20, 2022

Efficient sales development and very knowledgeable technical demonstration professional (Hassan). Helpful staff.of orange Lexus. Thank you. More

by Saleh Sarwar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Lexus of Orange County responded

Hello Saleh, Thank you very much for the thoughtful feedback. We know buying a vehicle is a big decision, and our Lexus of Orange County guests deserve the very best service possible when presenting us an opportunity to earn their business. The team will sincerely appreciate your compliments. Our commitment to your satisfaction is only beginning. Please reach out to us if ever there is need down the road, and always feel free to stop by. Travel safe and have fun.

December 18, 2022

Great Dealership. Manager Stephen, and Paul were friendly and personable. They had a great selection of cars and were able to hold the car for me for a few days More

by as28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
Dec 21, 2022 -

Lexus of Orange County responded

Hello, we appreciate you taking the time to share your feedback about the recent visit you had. While it’s wonderful to see you had a great experience working with Stephen and Paul, it’s unfortunate to see you did not have the same interaction with the finance department. We strive to provide excellent service to every customer regardless of the situation and I apologize if we fell short here. If you are willing to discuss your visit in further detail, I would like the opportunity to speak with you. David Lewis 833-822-2216 General Manager

December 16, 2022

They scheduled me right away. Chris was very professional, courteous and knowledgeable.pleasure doing business with him. More

by Dawnirwin19
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Lexus of Orange County responded

Hi Dawn, it's great to see your received professional, courteous and knowledgeable service from Chris. Come see us again in the future!

December 14, 2022

Easy scheduling. Fast service. They communicate with me so I know what needs to be done. Courteous employees. More

by SANDYFORSHEE
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Lexus of Orange County responded

Hi Sandy, it's wonderful to see you received fast service from our courteous team. We'll see you next time!

December 13, 2022

Great dealership and people were courteous and helpful. The place was very clean and having all the Lexus models in the showroom made it easy to compare all the models.My salesperson Josh was very helpful More

by cmbrutus217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSHUA NARAIN
Dec 15, 2022 -

Lexus of Orange County responded

Hello, congrats on the new Lexus! We appreciate you taking the time to share your feedback about the courteous and helpful service you received from Josh and the team. Please let us know if you need anything in the future, take care!

December 13, 2022

Had a 15k checkup in this shop last Saturday. Making appointment was very easy and smooth. There was no waiting time. Actually i was 10 minutes late but the service started right after I arrived. More

by JJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi
Dec 13, 2022 -

Lexus of Orange County responded

Hi JJ, we appreciate you taking the time to share your feedback about the smooth experience you had with our service department. Thank you for the recommendation and we'll see you next time!

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