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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

February 04, 2023

Kind personnel. Very knowledgeable, personable and considerate. I especially like the new video technology that gives us a tour of work done on our car! Excellent More

by Lise
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Lexus of Orange County responded

Hello, we appreciate your kind feedback about our team. See you next time!

February 02, 2023

I didn't like the sevice 186 to diagnose my car and 300 and some I dollars to check my radio I try to buy parking brake fuse and they told they had to order it after I told them not to put it in I think it More

by daryljohnson780
Recommend Dealer
No
Employees Worked With
Chris Nenning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Lexus of Orange County responded

Hello, I regret to learn you are not satisfied with your recent visit. I’d like the opportunity to speak with you about your experience further and hope you will contact me at your convenience. Wayne Pfeiffer 845-450-7051 Service Manager

February 02, 2023

Good experience buying my first Lexus. Friendly staff and everything was completed in half a day. More

by franklinb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole
Feb 08, 2023 -

Lexus of Orange County responded

Hello, congrats on your first Lexus!

January 28, 2023

Great place where professional people work. I appreciate that they valued my time. They were efficient and answered any questions or concerns I may have had. Great people I would refer any More

by LANDENBACON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan
Jan 30, 2023 -

Lexus of Orange County responded

Hello, we truly appreciate your kind feedback! We look forward to seeing you again!

January 25, 2023

I really like the service department at this Lexus. Chris is very helpful, accommodating, and professional. More

by luv_paps
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Lexus of Orange County responded

Hello, we appreciate your kind feedback about the service department. We look forward to seeing you at your next visit!

January 22, 2023

Prompt, honest customer service! My vehicle was handled as soon as I entered. Wait time was minimal! More

by icepoppi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Lexus of Orange County responded

Hello, we're pleased to see you received prompt and honest service during your visit. We'll see you again soon!

January 21, 2023

Very pleased with our experience purchasing our new 2022 Lexus RX 350L. Our sales guy Josh was great, no pressure at all. The sales manager was also kind and was quick to get us to the price we needed to ge More

by FamilyCarBuying
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Lexus of Orange County responded

Hello, congrats on the new RX! Let us know if you need anything in the future. Take care!

January 20, 2023

Excellent service. They make me feel like a valued customer each visit. I appreciate the whole team, from Sales to Service. More

by tcd727
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
4.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Lexus of Orange County responded

Hello valued customer, we appreciate you taking the time to share this wonderful feedback about the excellent service you always receive. Until next time, enjoy the road ahead!

January 19, 2023

I bought a ‘16 Camaro 3 years ago, I am still smiling in my mind from the excellent service I received. The Financing manager gave me a little pressure, but not too much, I needed it. It took me 6 months More

by Bryonpowell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike F,
Jan 23, 2023 -

Lexus of Orange County responded

Hi Bryon, we truly appreciate this awesome feedback. Let us know if you need anything in the future. Take care!

January 18, 2023

Always explained what needs to be examined to resolved the problem and the cost is visible. More

by JENNINGSAD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Lexus of Orange County responded

Hello, we appreciate you taking the time to share this positive feedback. See you next time!

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