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Lexus of Orange County

Middletown, NY

Overview
Employees
Reviews
Vehicles
4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

February 22, 2023

Courteous and respectful staff. Not like other places they showed me dignity as a human being. More

by Cg6607
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Lexus of Orange County responded

Hello, we appreciate this kind feedback, come see us again soon!

February 19, 2023

Everything was very good oil change was done in a timely manner very helpful and on top of warranty issues More

by joannzitone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2023 -

Lexus of Orange County responded

Hi Joanne, we appreciate you sharing feedback about your recent experience. See you next time!

February 17, 2023

Very friendly and respectful dealership. Feel very comfortable with Lexus of Orange County. The service department is great as well. More

by ironjamie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul and Wilfredo
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Feb 17, 2023 -

Lexus of Orange County responded

Hello, we truly appreciate your positive feedback and our team looks forward to seeing you at your next visit!

February 17, 2023

Very nice Ian’s attentive internal staff. Very accommodating to work while waiting for service to be completed. More

by Rsussk01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2023 -

Lexus of Orange County responded

Hello, we're pleased to see you are satisfied with your most recent visit. Come see us again in the future!

February 15, 2023

I had to chase her answers every step of the way to find out what was happening with my car. I would not get calls back and was left in the dark often More

by Charleschstr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2023 -

Lexus of Orange County responded

Hello, it’s unfortunate to see the level of communication you received and I apologize for the inconvenient this caused. If you are willing to discuss this further, please contact me at your soonest, thank you. Wayne Pfeiffer 845-450-7051 Service Manager

February 15, 2023

Awfully overpriced. They are charging in barely 5 minutes work 2hrs labor price. They wrapped out car part that was damaged and needed to replaced it has 3 clicks they c More

by natalie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Feb 20, 2023 -

Lexus of Orange County responded

Hi Natalie, I regret to hear your most recent visit was less than satisfactory and I would like the opportunity to discuss your experience further. I look forward to hearing from you. Wayne Pfeiffer 845-450-7051 Service Manager

February 14, 2023

Service department is very informative. I was kept update with the service to my RX 350 via in person & cellphone video. More

by CJJARON
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aracelis Mendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Lexus of Orange County responded

Hello, thank you for trusting us to service your RX 350. Come see us again soon!

February 14, 2023

Everyone was extremely professional and courteous and pleasant. Extremely knowledgeable about the vehicles and the extras. I highly recommend this dealership and have to my friends More

by jhatch
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Roscino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Lexus of Orange County responded

Hello, it's wonderful to see our team provided professional and courteous service during your visit. We appreciate your recommendation and look forward to seeing you again!

February 05, 2023

The dealership was clean and inviting. The people were warm and helpful. My salesman was great. More

by rn7gvzx99m
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcial Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Becerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2023 -

Lexus of Orange County responded

Hello, thank you for this awesome feedback about our team and your recent experience. Come see us again soon!

February 05, 2023

Quick service experience and good prices but technicians need to be complete the job like resetting oil change indicator. Also tpms sensor was flashing but was not listed in the report for maintenance. More

by bikram_sidhu
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike
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Feb 08, 2023 -

Lexus of Orange County responded

Hello, we appreciate your feedback and will pass this along to our team. Our apologies for the inconvenience, let us know if we can assist with anything in the future. We hope you have a great day!

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