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Lexus of Orange County

Middletown, NY

Overview
Employees
Reviews
Vehicles
4.7
1,462 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,462 reviews

September 07, 2023

3 day delay in responding to my online request. Once they responded, the dealership played the bait and switch game and kept me waiting overnight for a price on my trade-in. Josh kept saying he h More

by Lori
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Josh
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Sep 07, 2023 -

Lexus of Orange County responded

Hello Lori, Thank you for your initial inquiry! We were lucky enough to have a 2023 Lexus RX350 Hybrid in stock that you were interested in. You requested that we give you a price on your trade in, despite us never seeing the vehicle we agreed to give you an offer on your trade-in which has close to 100k miles and had an accident reported to carfax. we offered you $10,000 because that is what we feel the market dictates. however, you were not budging off of the value that you wanted which was $15,000.00. I'm not sure why you are upset with us, we made you an offer, you did not like the offer. We are not willing to spend $15,00.00 for your vehicle. We offered MSRP with no additional mark up on our vehicle . Just because we did not accept your terms does not make a dealership sleazy. there was no bait and switch, you could've have purchased our car at any time, we just didn't come to agreeable terms on your trade in. If you have any questions , please feel free to call me to talk further. Stephen Berkowitz Sales Manager 845-346-0861 Lexus of Orange County

Sep 07, 2023 -

Lori responded

You have misunderstood my displeasure with the dealership. Friday afternoon of Labor Day weekend (day 3 from my submittal request), Josh phoned and informed me a car was going to be delivered that day. He told me he expected the MSRP would be lowered between $1,500-$2,000 because the car had about 3,000 miles on it (it actually had 4,770). I sent pictures, VIN, etc. to him of my trade. My car was appraised that afternoon, but the $10K offer was never sent to me that afternoon. Josh called me from the road that evening and told me he had the offer on his desk, but the sales manager had not decided what the amount of the discounted MSRP would be yet. It was then that I asked Josh if we were in the same ballpark. He said he could be very persuasive getting me the best price for my car and a discounted sales price on the new/used car. On Saturday morning Josh called and said he would offer $10K for my car and nothing off MSRP. We went back and forth and he said he had to talk with his sales manager again. Josh called back and said the sales manager wanted to "think about it". I then told Josh, I would be traveling 4.5 hours (one way) to pick up the car on a holiday weekend and if the sales manager could not make a decision and I did not receive a call back, I would consider the deal done. I was certainly being jerked around by the sales manager.

Sep 07, 2023 -

Lexus of Orange County responded

Hello Lori, Friday 9/1 was very busy here and I apologize Joshua did not get back to you that day. On Saturday 9/2 he did email you a proposal which you were offered $10,000 for your vehicle. Both you and Joshua spoke on Saturday 9/2 going over the proposal he sent you . We offered you a discount off of MSRP because the vehicle had some mileage on it , but your counter offer was $15,000.00 on your trade-in which we can not do . Joshua did send you a proposal ( a day late due to being busy on the holiday weekend, we do apologize for that) and you did speak with him on Saturday where you did have the opportunity to purchase the vehicle . I apologize we could not come to agreeable terms. Please feel free to contact me with any other questions or concerns . Sincerely, Stephen Berkowitz Sales Manager 845-346-0861 Lexus of Orange County

Sep 07, 2023 -

Lori responded

FYI - I NEVER received an email with a proposal. Everything was verbal. And again, I think you are missing the point. The salesman/sales manager act was absolutely ridiculous.

Oct 11, 2023 -

Lexus of Orange County responded

Lori, it's unfortunate to see you continue to feel this way despite our best efforts. Our apologies again for not being able to come to agreeable terms.

September 06, 2023

Very professional and easy process. I got exactly what I was looking for with no hassles More

by cpotter342
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Lexus of Orange County responded

Thank you for taking the time to share your thoughts on working with our team and congratulations on your new vehicle! We're glad to hear we delivered such a great experience! Best Regards, David Lewis General Manager

September 01, 2023

Very professional and trustworthy as big as the commission it feels like we been part of a family-friendly More

by creekestates
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Lexus of Orange County responded

Your 5-star review made our day and we're so grateful to have such wonderful customers. We'll continue to work hard to provide the best possible experience for you.

August 31, 2023

I had a great experience working with the helpful team at Lexus of Orange County More

by bayleep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Lexus of Orange County responded

We're pleased to see you had a great experience while visiting. Until next time, enjoy the road ahead!

August 31, 2023

Excellent service, even for an out-of-state owner that they will likely never see again. Had problem on our way back to Virginia. Michael went WAY out of his way to get us back on the road. More

by patents
Recommend Dealer
Yes
Employees Worked With
Michael Zearfaul ?sp
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Sep 01, 2023 -

Lexus of Orange County responded

It's awesome to hear about the excellent service you received from Michael! Please let us know if we can help with anything in the future!

August 30, 2023

Very attentive and helpful. They make the auto buying experience pleasant, simple and less stressful. More

by DaveC
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Lexus of Orange County responded

Hi Dave, we're happy to hear our team was attentive and helpful during your buying experience. Come see us again soon!

August 26, 2023

Amazing service on dealer and on service area. No regrets. Ready to make a change! More

by yeudy01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Stillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Lexus of Orange County responded

We're pleased to see you received amazing service during your recent visit. We'll see you next time!

August 25, 2023

I had a great dealer experience from beginning to end, Melissa was very professional. Thanks More

by st.martin3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Lexus of Orange County responded

We are happy to hear you had a great experience while working with Melissa! Come visit us again soon!

August 24, 2023

At Orange County’s Lexus We easily found Courteous, thoughtful, and pleasant people who were attentive and supportive of our interests and needs! And they quickly found me the RX 350 vehicle specked to More

by jjj12acres
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Scholten (Great Experience Working with a Really Niceand Knowledgeable Salesperson)
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Aug 25, 2023 -

Lexus of Orange County responded

We appreciate this kind feedback about our team! We look forward to seeing you again soon, James!

August 23, 2023

Service was done on time and car was clean. Service dept staff is very nice More

by JKC2591
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Lexus of Orange County responded

We appreciate this wonderful feedback, see you next time!

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