Lexus of Orange County

Great dealership and buy far best price around. Very courteous staff never a problem having my vehicle serviced. Everyone is very professional and respectful. Very courteous staff never a problem having my vehicle serviced. Everyone is very professional and respectful. More

Dave was great to work with! He made the process to easy to navigate and understand He made the process to easy to navigate and understand More

Great service, fast, professional & courteous! Chris was great as always. Your protocol helps make a mundane ,task very palatable! Chris was great as always. Your protocol helps make a mundane ,task very palatable! More

I’ve been consistently impressed with Lexus of Orange County since the day I walked into the showroom and bought my car. I have continued to be impressed by my interactions with the Service Department st County since the day I walked into the showroom and bought my car. I have continued to be impressed by my interactions with the Service Department staff. An A+ experience all around. More

Took the rx350 in for an oil change on 25mar2023. The dealership finished the oil change turn the car back over to my wife and I. We drive that car for about one hour and a message comes up that we h The dealership finished the oil change turn the car back over to my wife and I. We drive that car for about one hour and a message comes up that we have low oil! I check the oil and nothing registers on the oil stick. Call the dealership, a tow truck tows us back to the dealership. It's explained to us that the oil dispenser didn't put enough oil back into the engine. They turn the car back over to us apologize numerous times and give us two free oil changes. Mean while it ruined the entire day, my wife didn't make it to dress fittings with my daughter (for a wedding). Unacceptable.. I notice on the wall their hourly fee is $165.00 and hour. Let's do the math then it cost me 3.5 hours , along with my wife, I also had to call another person and get a ride back to the dealership. So if the dealership really wanted to be "sorry" two oil changes was a slap in the face. For a comp value they should have done $165.00 x 3.5 hours x 3 (people's who Saturday was ruined) and the missed memories that my wife didn't get with my daughter, you can't put a price one it. End of my rant. Thank you for listening More

Josh was an awesome salesperson. He was upfront, kind and patient with my many questions and test drives! Thank you! I love my car! He was upfront, kind and patient with my many questions and test drives! Thank you! I love my car! More

Mark was an awesome salesman. Very knowledgeable and executed well. On the other hand, your financial manager, Stephen Jean first impression was a disappointment. I understand it’ Very knowledgeable and executed well. On the other hand, your financial manager, Stephen Jean first impression was a disappointment. I understand it’s protocol for a manager to intervene during the process, but Stephen came on very aggressively and explosively in wanting to offer me a 2022 red RX 350 sport. I wanted an RX 350 sport black 2023. I knew from Mark, you guys couldn’t get me one from the lot, right away, so I decided to wait until Lexus can locate the specific vehicle I want. I wasn’t in any hurry to receive my vehicle. With that said, the finance manager, Stephen Jean, offered the mentioned 2022 vehicle to me for a price I refused. I said how much I would like it for, but I guess he couldn’t meet my offer. I repeat myself to the manager, am in no hurry, I’ll wait for my 2023 SUV. I did my $1000 down payment for a search of finding the vehicle. Protocol is protocol, but it’s definitely wrong speaking to a customer in a disrespectful tone. I was shock and embarrassed knowing over sales person was sitting at their desk. I wasn’t alone and I knew the person I was with, felt embarrassed because we spoke about Stephen’s rude behavior. I love and I am enjoying my new RX more and more. Many thanks to Mark for being a remarkable person and for doing a successful job overall. Thank you! Thank you! Thank you! Mark More

Informative and knowledgeable staff. Quality and honest service. This dealership makes me want to stay with Lexus for life! Quality and honest service. This dealership makes me want to stay with Lexus for life! More

Chris is an asset to your dealership. He is the reason that I bought another Lexus. Looking forward to n amiable relationship with Lexus of Orange county He is the reason that I bought another Lexus. Looking forward to n amiable relationship with Lexus of Orange county More

My second purchase at this dealership was so easy, there was no pressure from Melissa. Now that’s a salesperson, she said it like it was. Made a few recommendations, even though I knew what I wanted and the was no pressure from Melissa. Now that’s a salesperson, she said it like it was. Made a few recommendations, even though I knew what I wanted and the price I wanted to pay. Her work ethics is something that can be emulated🤙 More