Lexus of Orange County

Always kind and courteous service and I like the videos of the work being done. of the work being done. More

I had a great experience when leasing my 2023 ES350 from Lexus of Orange County. Everyone was attentive and straightforward with me. I would definitely be returning when I’m shopping for another vehicle. Me Lexus of Orange County. Everyone was attentive and straightforward with me. I would definitely be returning when I’m shopping for another vehicle. Melissa Horan gave me the best car purchasing experience I have ever had with any dealership. More

Service staff were very professional, courteous and knowledgeable. They provided a timeline for my service and checked in to provide updates. knowledgeable. They provided a timeline for my service and checked in to provide updates. More

I reached out to Lexus of Orange County on Tuesday April 12th, looking to get information on the Lexus RX 350h SUV, which there was no available inventory for at my local Lexus Dealer. Within a short time I 12th, looking to get information on the Lexus RX 350h SUV, which there was no available inventory for at my local Lexus Dealer. Within a short time I received an immediate response from Lexus of Orange County. I then began an inquiry over the email with my sales representative, Marc Mendoza. Marc and his team at Lexus of Orange County were outstanding and demonstrated a very high level of customer service, as well as promptly addressing all of my questions and concerns. I was able to negotiate with them in a professional manner and within 24 hours, I was on my way to Middletown, NY, a 2 hour drive, to pick up my new vehicle. I have to say that when I arrived at the Dealer, they knew I was going to be late, but their team stayed late to complete the transaction. They did not make me feel rushed and all employees were outstanding. The kicker was when I went to see my new vehicle and there was a great big bow on the roof!. To me, that was an amazing touch. Marc helped educate me on the new electronics in the vehicle, so that I felt comfortable before I departed for home. I do not think I have ever written up a recommendation for a car dealer, but this time I wanted to ensure that I highly recommended Lexus of Orange County. I will be sure to tell all of my family, friends and co-workers that this was a great experience and well worth the 2 hour drive. More

Awesome experience! Hassan the sales guys was awesome too! Easy in every way! Thank you guys for everything Hassan the sales guys was awesome too! Easy in every way! Thank you guys for everything More

I brought my vehicle in because it was making a noise. I was told there was nothing wrong, charged a diagnostic fee and within minutes of picking up the vehicle, I heard the noise again. I find it a lit I was told there was nothing wrong, charged a diagnostic fee and within minutes of picking up the vehicle, I heard the noise again. I find it a little hard to believe that they spent any time “diagnosing” my vehicle for this issue when I heard the noise soon after getting in. But they were able to discover an unrelated issue. The loaner car was absolutely filthy! I was told that the car wash was out of order, which would be fine, but the inside was also filthy. There was dog hair all over the inside of the car, and crumbs and food particles in the cup holders. Totally disgusting! Very disappointing experience! More

Spending over $500 for maintenance I should get a car wash. Pretty much every time I get the car serviced the wash unavailable which is a little annoying. wash. Pretty much every time I get the car serviced the wash unavailable which is a little annoying. More

It was a great experience to work with Melissa Horan. Keep up the great and honest work! Keep up the great and honest work! More

It was good but this time they didn’t do the car wash for me like they did the first time me like they did the first time More

Awesome experience! Got my beautiful RC350 F Sport today. Everything was super easy and my sales guy (Hassan) was awesome!!!!! Thank you guys for my new baby! Got my beautiful RC350 F Sport today. Everything was super easy and my sales guy (Hassan) was awesome!!!!! Thank you guys for my new baby! More