Lexus of Orange County

Very friendly Very professional This was my 2nd time at a dealership.the first on I went to was very pushy and not too friendly. This one was the opposite,very friendly . Chris ask This was my 2nd time at a dealership.the first on I went to was very pushy and not too friendly. This one was the opposite,very friendly . Chris asked me what kind of car I was looking for and so on. It was all about me & I felt very comfortable. HE showed me how everything worked &. Asked me to keep in touch with him about how I like this car. He was great. More

Great Team Leased my new IS300 and had a great experience.. Very helpful and they all worked as a team. They actually went lower on the payment then expected. Hi Leased my new IS300 and had a great experience.. Very helpful and they all worked as a team. They actually went lower on the payment then expected. Highly recommend More

A wonderful experience due to the client adviser I recently leased a Lexus IS 300 and worked with Richard Shadrin, a client adviser. He was friendly and knowledgeable and I never felt like I was bei I recently leased a Lexus IS 300 and worked with Richard Shadrin, a client adviser. He was friendly and knowledgeable and I never felt like I was being pushed into a corner. My husband and I went for a test drive with Rich and he pointed out the all the impressive attributes and technology of the IS. Rich was there from the moment we walked in until we signed on the dotted line. He spent time familiarizing me with all the bells and whistles prior to my driving the car off their lot and followed up with me after I took the car home. He is the reason I leased the car from this dealership. More

Great service My sons car was sent to lexus for a recall, little did I know it wasn't inspected. Joe Scallo was kind enough to call me and let me know and was hap My sons car was sent to lexus for a recall, little did I know it wasn't inspected. Joe Scallo was kind enough to call me and let me know and was happy to inspect it for us. Thank you for taking the time to call me and saving me from a ticket! More

Wonderful Chance Encounter I've passed Prestige Lexus many times while driving in and around Middletown and happened to notice a Ford F-150 in their lot. I had purchased my prev I've passed Prestige Lexus many times while driving in and around Middletown and happened to notice a Ford F-150 in their lot. I had purchased my previous Fords from Healey but decided to give them a call. From the minute I spoke to Mike in sales at Prestige Lexus, I knew I was in good hands. Everyone from the front desk, through Joe in finance and the sales manager Scott were extremely accomodating, friendly and professional. They ensured that I got the vehicle of my choice for the best price. I would recommend this dealership to everyone. More

Outstanding Service and Follow Through I was picking up a Certified 2015 RX235 and heard a light pinging coming from the gas tank. I was convinced there was defect in the fuel pump / sendin I was picking up a Certified 2015 RX235 and heard a light pinging coming from the gas tank. I was convinced there was defect in the fuel pump / sending unit or something in the tank. The service manager and General Manager assured me they would resolve the concern completely and in a timely manner. I was given a loaner car. The problem was resolved quickly and the team at Prestige was very professional and gained my trust. The issue was that the gas tank was overfilled and the emission systems was purging causing a valve to open and close, making the slight tapping noise in the gas tank. The noise stopped and never returned. The unit was Working as Designed. More

a pleasant buying experience We visited the dealership with the intent of just having a test drive. The sales representative, Mike was very nice and did not pressure us. Site mana We visited the dealership with the intent of just having a test drive. The sales representative, Mike was very nice and did not pressure us. Site manager Scott also came by and introduced himself. The price of the vehicle was competitive and we also took advantage of a rebate that expired at the end of March. The finance offer wasn't great, but it was reasonable, so we accepted. Overall, a positive buying experience and we would recommend this dealer. More

Absolutely amazing car buying experience! I purchased a preowned 2015 Lexus IS from this dealership last Saturday, and it was such a GREAT experience. This is how every car dealership should o I purchased a preowned 2015 Lexus IS from this dealership last Saturday, and it was such a GREAT experience. This is how every car dealership should operate. I happened to purchase on a Saturday when they were all slammed, but I still got stellar service. The dealership closes at 6pm on Saturdays, but due to how busy they were, they stayed until almost 8pm assisting me with my purchase. The minute I arrived Gabriella greeted me and immediately set up a test drive. From past experiences, I was completely dreading having to buy another car. I was initially expecting high pressure sales tactics and a pushy salesperson. However, Gabriella was the EXACT opposite. She was super friendly, honest, very patient, and not at all pushy. After some back and forth, we worked out a deal that felt good to us both, and we were also able to come to an agreement on a small repair to the hood. Due to the small issue with the hood, I had to wait some additional time to pick up the car, but Gabriella kept me up-to-date the entire time via calls and text messages. Even though I had already purchased the car, she continued to provide one-of-a-kind customer service through to the end. Additionally, Scott Litt and William “Woody” Woodward continually checked in with me to see how I was doing thorough the purchase process and made sure any questions I had were addressed. While I was there I also watched Gabrielle, Scott, and Woody handle a situation with a customer, who wasn't sure that he was entirely happy with his purchase, with compassion, understanding, and patience. It was great to see that they treat all their customers so well. Lastly, I want to thank Joe Zaccaria for making the finance portion of the experience completely painless and working with me to get an awesome rate. If you're looking for a new or preowned Lexus, this is the place to buy it as they treat you like family. I'll be recommending this dealership to anyone I know in the market for a new or preowned car! More

Great overall experience Scott Litt and Michael Caifa were very friendly and accommodating in assisting us with our lexus purchase. We were given a great deal and are very hap Scott Litt and Michael Caifa were very friendly and accommodating in assisting us with our lexus purchase. We were given a great deal and are very happy with the overall experience. While going through the paperwork for the new vehicle our existing vehicle was taken in for maintenance on the spot with no appointment. We reccommend Prestige Lexus of Middletown for anyone considering a Lexus! More