Lexus of Orange County

Excellent customer service is top priority here! This was my first visit to Middletown Lexus. My 2008 RX350 vehicle was brought in for servicing.when I arrived, I was immediately greeted by a frien This was my first visit to Middletown Lexus. My 2008 RX350 vehicle was brought in for servicing.when I arrived, I was immediately greeted by a friendly courteous young man who check me in. When I walked in, I was pleasantly surprised to see a familiar face, Service Manager Joe Scalo who I had previously dealt with at the Prestige Ramsey location. Joe was once again, very professional, courteous, patient, informative and honest. He wasted no time in making the repair arrangements. He even made a couple of phone calls so that my questions regarding another potential issue with my vehicle could be answered on the spot. I didn't feel like I was being rushed out of the place. The parts Manager Robert even came in to assist. Cynthia was very attentive when I first arrived and Aracelis was very pleasant upon my exit. The entire staff clearly takes pride in providing excellent customer service. I will continue to bring my RX350 to Middletown Prestige Lexus for my service needs. More

3rd time lexus owner This was my third lexus and first time for a pre-certified. In the other dealerships....it was time consuming and even had the dealership in NJ wher This was my third lexus and first time for a pre-certified. In the other dealerships....it was time consuming and even had the dealership in NJ where the sales person refused to get up out of his seat to show me the cars... Hugo something.... Gabriella went out of her way to make sure my enform and phone, and radio were installed, even when it required a return trip a week after the sale. She picked us up at home the day of the car pick up...was pleasant and gave us service I would highly recommend to anyone. This is one of the reasons I only buy lexus. Joe , the service manager, convinced me by his ability,honesty and knowledge that here is were I am taking my car from now on (I am a super commuter). More

problem with engine light on That evaluated my car and did what had to be done to correct the problem. They were honest,competent and eager to please. They fixed my car on sch That evaluated my car and did what had to be done to correct the problem. They were honest,competent and eager to please. They fixed my car on schedule and could not have been nicer More

Great experience Everyone was very friendly and accommodating. Gabriella answered all my questions and extended her time to help with any questions I have in the futur Everyone was very friendly and accommodating. Gabriella answered all my questions and extended her time to help with any questions I have in the future. More

Service The service team was extremely efficient. Actually best I have dealt with. They were on time for my appointment, very thorough with their work, and a The service team was extremely efficient. Actually best I have dealt with. They were on time for my appointment, very thorough with their work, and answered all my questions and addressed all of my concerns. Thank you!! More

Professional and Caring My experience was amazing , from the moment I drove in. The secretaries were pleasant and quite efficient. JOE, who I remembered from my going to Pa My experience was amazing , from the moment I drove in. The secretaries were pleasant and quite efficient. JOE, who I remembered from my going to Paramus for services, actually remembered me! My car was thoroughly taken care of and I was advised every step as to what was needed. My car was returned to me looking like I paid for a detailed wash and service🙂. Thank you all for your professionalism and top notch service. JOE, Sully, Sabrina and Patrick, you all make a great team. This satisfied customer will surely be returning! Harriette Mckissic More

Professional Courteous Staff My experience at Prestige Lexus of Middletown was the best first time new vehicle car buying experience I have ever had. The General Sales Manager Sco My experience at Prestige Lexus of Middletown was the best first time new vehicle car buying experience I have ever had. The General Sales Manager Scott Litt along with salesperson Michael Califa and Finance Manager Matthew Gallagher made this experience seamless. Michael Califa was patient, took the time to answer all of my questions and concerns, guided me thru the technologies that new new vehicles offer.Matthew Gallagher made the finance experience pleasurable. Scott Litt brought all conclusions to a memorable end. I highly recommend Prestige Lexus of Middletown for your next Lexus purchase. More

Very pleasant I recieved excellent service from the moment I walked through their doors. They made my experience of buying a car very unstressed. I will definitely I recieved excellent service from the moment I walked through their doors. They made my experience of buying a car very unstressed. I will definitely go back the next time I have to buy a car. More

Setting the tone On June 10, 2017 I entered prestige pre-owned in search of my next vehicle. I was greeted by a very humble salesperson by the name of Kelvin. Kelvin w On June 10, 2017 I entered prestige pre-owned in search of my next vehicle. I was greeted by a very humble salesperson by the name of Kelvin. Kelvin was very sensitive to my concerns/needs. Once I decided to purchase, He initiated the process with ease. He walked me through, step by step, of trading in my vehicle and getting into a pre-owned Lexus es350. He made it painless and easy to understand. Shortly after I was introduced to a very humble business manager, by the name of Jose Pagan. Jose negotiated and ultimately got me a great rate and payment. He then guided me seemlessly through the process of finalizing my purchase while keeping my concerns/needs first. This was a very pleasant first time buying experience from prestige pre-owned middletown. I recommend prestige pre-owned to all. More

Wonderful Team We leased our Lexus in March 2017, car was totaled 3 months later on a Tuesday in June. Scott and Kevin had us in our new lease by Saturday. Unbeliev We leased our Lexus in March 2017, car was totaled 3 months later on a Tuesday in June. Scott and Kevin had us in our new lease by Saturday. Unbelievable how smoothly and quickly we were taken care of. What a great group of people to work with👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👏👏👏👏👏👏 More