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Lexus of Orange County

Middletown, NY

4.7
1,461 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,461 reviews

May 20, 2023

It has been over 3 weeks and they have failed to payoff my car loan More

by Docmif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephen Berkowitz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
2.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Lexus of Orange County responded

It’s unfortunate to learn about your vehicle loan not being paid off and I would like the opportunity to address this with you directly. Please contact me at your earliest convenience, thank you. Stephen Berkowitz 845-589-5424 Sales Manager

May 23, 2023 -

Docmif responded

Please call me to discuss this As of today capital one auto finance has not received the payoff of the 2017 Santa Fe I traded in with you on April 27th. I have made multiple attempts to speak with someone at your dealership and only get sent to voicemail and get no return calls. 914-715-6356

May 24, 2023 -

Lexus of Orange County responded

Hello Mark, You did speak with David from our dealership a few days ago and he assured you the vehicle will be paid off . I did check your account this morning and it is showing as paid. If capitol one is reaching out to you with any questions, please have them reach out to me directly. Sincerely, Stephen Berkowitz Sales Manager 845-346-0861 Lexus of Orange County

May 20, 2023

Had an appointment for regular service. Everything went on time they even cleaned the car before I picked it up. More

by RSCHEINMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Lexus of Orange County responded

Thank you for visiting us and leaving a great review about the service you experienced. See you next time!

May 19, 2023

Thank you Chris! The work and service you performed was professional, courteous and prompt. I highly recommend Lexus Service. Thanks again! More

by Gianna
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Lexus of Orange County responded

We're happy to see you received professional, courteous and prompt service while working with Chris. See you next time, Gianna!

May 19, 2023

Very good, except I should have taken more time reviewing additional protection. Paying over $2000 for wheel/tire protection can't make sense. More

by allen27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Lexus of Orange County responded

Allen, it’s wonderful to see you had a good experience, but I regret to learn you are not so sure about the wheel and tire protection. If you are wanting to discuss this further, please reach out to me directly and I will be happy to answer any questions you have, thank you. Stephen Berkowitz 845-589-5424 Sales Manager

May 19, 2023

Great experience. Knowledgeable friendly fast. Would recommend to friends and family interested in a new Lexus. More

by etg222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh, salesman. Was absolutely awesome!
May 22, 2023 -

Lexus of Orange County responded

We're happy to see you had a great experience while visiting. Our team looks forward to providing friendly service again in the future. Take care!

May 19, 2023

They were very professional and made sure that we got what we wanted. They also tried very hard to insure we understood the operation of the vehicle. More

by howjgold
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marcial Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Lexus of Orange County responded

Congrats on your new ride! Let us know if we can help out in the future, have a great day!

May 18, 2023

The keep their word. They are reasonable and honest. I would recommend them to all my family and frieds More

by Skateslove
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Lexus of Orange County responded

We appreciate the recommendation and kind feedback. See you next time!

May 18, 2023

Excellent service ! !Very clean place, friendly to costumers( bagel and coffee) Now you can watch video what is happening to you car!( video is sent by mechanic who is ta More

by MaggiOk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Lexus of Orange County responded

It's wonderful to see you received excellent service while visiting, Maggi! Come visit us again in the future!

May 18, 2023

This dealership provides great and professional services. I feel welcome and comfortable whenever I'm there. All of my questions has been answered, just to add the car wash is the best . More

by rfturenne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Lexus of Orange County responded

We look forward to providing you with great and professional service again in the future! Take care!

May 18, 2023

LEXUS OF ORANGE COUNTY IS AWESOME. ALL THE STAFF WAS POLITE AND VERY HELPFUL DURING MY VISIT. More

by rstillman1
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Stillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Lexus of Orange County responded

We are happy to see our team was polite and helpful during your visit. See you next time!

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