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Lexus of Orange County

Middletown, NY

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0 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-...
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

May 31, 2018

Quick check before trip We were just about to head out for a road trip when the maintenance required light came on. I called and they got us right in, checked everything ove More

by GOO_NE12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning, Joseph Scalo
May 31, 2018 -

Lexus of Orange County responded

Thanks! We hope you enjoyed your trip!

May 31, 2018

excellent Everyone very helpful and knowledgeable -IM more than happy with this dealership. Love the Lexis product wonderful drive.Look forward to a continui More

by JBREQUINE16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scalo, Matthew Gallagher, Michael Caifa
May 31, 2018 -

Lexus of Orange County responded

Thank you!

May 30, 2018

Pure Excellence The staff were very friendly, knowledgeable and professional. They addressed my vehicle needs accordingly. I’m extremely satisfied with their performa More

by BUTTACUP_D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scalo
May 31, 2018 -

Lexus of Orange County responded

Thanks! We're happy Joe could help!

May 29, 2018

repaired damage wheel I damage my wheel pretty badly and Joe, service mgr, sent wheel to a place that does repairs. When wheel came back Joe was not happy with the color th More

by don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Scalo
May 31, 2018 -

Lexus of Orange County responded

Thanks Don!

May 29, 2018

Excellent Customer Service Get the word out, there's a new Lexus dealer in town! This Lexus dealership provided me with excellent customer service in all aspects. They love w More

by dash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaylord Buck, Matthew Gallagher, Hamid (Ed) Habasi, Jeffrey Donati
May 30, 2018 -

Lexus of Orange County responded

Thanks Dash!

May 29, 2018

Owner Everyone was wonderful! From the moment I called everyone seem to do the right thing. Didn’t feel that high-pressure sales that you would normally fee More

by ken.goeringer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed. , Matthew Gallagher
May 31, 2018 -

Lexus of Orange County responded

Thanks Ken! We're happy it works for you!

May 28, 2018

Excellent, Professional, Kind Service Thank you for your professionalism. Thank you for providing me with a loaner vehicle. Thank you for your overall outstanding service!!! I would highly More

by Carmella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Nenning, Joseph Scalo
May 31, 2018 -

Lexus of Orange County responded

Thanks Carmella! We're happy Joe and Chris could help!

May 28, 2018

Good at customer recovery Overall experience was good. Areas for improvement include having stocked envelopes for night drop, cleaning service should not park where cars are dr More

by jilebron316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Scalo, Hamid (Ed) Habasi
May 27, 2018

Great Service We came in for a scheduled factory service. Our service advisor, Chris Nenning, was friendly and efficient. He arranged a loaner car for us, and ou More

by GTKingston
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Nenning
May 26, 2018

New Car Lease This is my first lease and the staff at Middletown Lexus, specifically John and Matt made me feel comfortable and answered all my questions. There wa More

by Karen63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roscino, Matthew Gallagher
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