
Lexus of Orange County
Middletown, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Quick check before trip We were just about to head out for a road trip when the maintenance required light came on. I called and they got us right in, checked everything ove We were just about to head out for a road trip when the maintenance required light came on. I called and they got us right in, checked everything over, and got us on our way so our trip wouldn’t be interrupted. The service you will receive here is truly top notch. More
excellent Everyone very helpful and knowledgeable -IM more than happy with this dealership. Love the Lexis product wonderful drive.Look forward to a continui Everyone very helpful and knowledgeable -IM more than happy with this dealership. Love the Lexis product wonderful drive.Look forward to a continuing good relationship here. More
Pure Excellence The staff were very friendly, knowledgeable and professional. They addressed my vehicle needs accordingly. I’m extremely satisfied with their performa The staff were very friendly, knowledgeable and professional. They addressed my vehicle needs accordingly. I’m extremely satisfied with their performance. Thank you for your hard work and services provided. More
repaired damage wheel I damage my wheel pretty badly and Joe, service mgr, sent wheel to a place that does repairs. When wheel came back Joe was not happy with the color th I damage my wheel pretty badly and Joe, service mgr, sent wheel to a place that does repairs. When wheel came back Joe was not happy with the color the wheel was painted and sent it back for a do over. Wheel now looks great and you would never know it was damaged. More
Excellent Customer Service Get the word out, there's a new Lexus dealer in town! This Lexus dealership provided me with excellent customer service in all aspects. They love w Get the word out, there's a new Lexus dealer in town! This Lexus dealership provided me with excellent customer service in all aspects. They love what they do and it shows. They really listened and were responsive to EVERY question asked (there were many). No pressure just an incredible team with professionalism that is top notch. As a consumer it is pretty exciting to work with a team that loves their product, appreciates their clients, and are genuinely a really good team with really great people. More
Owner Everyone was wonderful! From the moment I called everyone seem to do the right thing. Didn’t feel that high-pressure sales that you would normally fee Everyone was wonderful! From the moment I called everyone seem to do the right thing. Didn’t feel that high-pressure sales that you would normally feel from a dealership. And that’s what kind of works for me. More
Excellent, Professional, Kind Service Thank you for your professionalism. Thank you for providing me with a loaner vehicle. Thank you for your overall outstanding service!!! I would highly Thank you for your professionalism. Thank you for providing me with a loaner vehicle. Thank you for your overall outstanding service!!! I would highly recommend Prestige Lexus. More
Good at customer recovery Overall experience was good. Areas for improvement include having stocked envelopes for night drop, cleaning service should not park where cars are dr Overall experience was good. Areas for improvement include having stocked envelopes for night drop, cleaning service should not park where cars are dropped off, details of service should be provided at time of vehicle pick up, brake and tired should have the appropriate colors checked off for customer, and attention to detail when performing complimentary car wash. The car should be given back to the customer better than what was handed in. Joe needs to work on listening to the customer without being in haste to answer. Ed did a great job at customer recovery. I am willing to give them another chance based on their customer recovery efforts. More
Great Service We came in for a scheduled factory service. Our service advisor, Chris Nenning, was friendly and efficient. He arranged a loaner car for us, and ou We came in for a scheduled factory service. Our service advisor, Chris Nenning, was friendly and efficient. He arranged a loaner car for us, and our car was ready when promised. A very easy and pleasant experience. More
New Car Lease This is my first lease and the staff at Middletown Lexus, specifically John and Matt made me feel comfortable and answered all my questions. There wa This is my first lease and the staff at Middletown Lexus, specifically John and Matt made me feel comfortable and answered all my questions. There was never any pressure. They gave me an excellent deal on my trade in. More