Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Orange County
Middletown, NY
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-...
Read More
Today:Open today 9:00 AM - 8:00 PM
Closed Now
View All Hours
Hours
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,460 reviews
May 31, 2018
Quick check before trip We were just about to head out for a road trip when the maintenance required light came on. I called and they got us right in, checked everything ove We were just about to head out for a road trip when the maintenance required light came on. I called and they got us right in, checked everything over, and got us on our way so our trip wouldn’t be interrupted. The service you will receive here is truly top notch. More
by GOO_NE12
Verified CustomerEmployees Worked With
Chris Nenning, Joseph Scalo
May 31, 2018
excellent Everyone very helpful and knowledgeable -IM more than happy with this dealership. Love the Lexis product wonderful drive.Look forward to a continui Everyone very helpful and knowledgeable -IM more than happy with this dealership. Love the Lexis product wonderful drive.Look forward to a continuing good relationship here. More
by JBREQUINE16
Employees Worked With
Joseph Scalo, Matthew Gallagher, Michael Caifa
May 30, 2018
Pure Excellence The staff were very friendly, knowledgeable and professional. They addressed my vehicle needs accordingly. I’m extremely satisfied with their performa The staff were very friendly, knowledgeable and professional. They addressed my vehicle needs accordingly. I’m extremely satisfied with their performance. Thank you for your hard work and services provided. More
by BUTTACUP_D
Employees Worked With
Joseph Scalo
May 29, 2018
repaired damage wheel I damage my wheel pretty badly and Joe, service mgr, sent wheel to a place that does repairs. When wheel came back Joe was not happy with the color th I damage my wheel pretty badly and Joe, service mgr, sent wheel to a place that does repairs. When wheel came back Joe was not happy with the color the wheel was painted and sent it back for a do over. Wheel now looks great and you would never know it was damaged. More
by don
Employees Worked With
Joe Scalo
May 29, 2018
Excellent Customer Service Get the word out, there's a new Lexus dealer in town! This Lexus dealership provided me with excellent customer service in all aspects. They love w Get the word out, there's a new Lexus dealer in town! This Lexus dealership provided me with excellent customer service in all aspects. They love what they do and it shows. They really listened and were responsive to EVERY question asked (there were many). No pressure just an incredible team with professionalism that is top notch. As a consumer it is pretty exciting to work with a team that loves their product, appreciates their clients, and are genuinely a really good team with really great people. More
by dash
Employees Worked With
Gaylord Buck, Matthew Gallagher, Hamid (Ed) Habasi, Jeffrey Donati
May 29, 2018
Owner Everyone was wonderful! From the moment I called everyone seem to do the right thing. Didn’t feel that high-pressure sales that you would normally fee Everyone was wonderful! From the moment I called everyone seem to do the right thing. Didn’t feel that high-pressure sales that you would normally feel from a dealership. And that’s what kind of works for me. More
by ken.goeringer
May 28, 2018
Excellent, Professional, Kind Service Thank you for your professionalism. Thank you for providing me with a loaner vehicle. Thank you for your overall outstanding service!!! I would highly Thank you for your professionalism. Thank you for providing me with a loaner vehicle. Thank you for your overall outstanding service!!! I would highly recommend Prestige Lexus. More
by Carmella
Employees Worked With
Christopher Nenning, Joseph Scalo
May 28, 2018
Good at customer recovery Overall experience was good. Areas for improvement include having stocked envelopes for night drop, cleaning service should not park where cars are dr Overall experience was good. Areas for improvement include having stocked envelopes for night drop, cleaning service should not park where cars are dropped off, details of service should be provided at time of vehicle pick up, brake and tired should have the appropriate colors checked off for customer, and attention to detail when performing complimentary car wash. The car should be given back to the customer better than what was handed in. Joe needs to work on listening to the customer without being in haste to answer. Ed did a great job at customer recovery. I am willing to give them another chance based on their customer recovery efforts. More
by jilebron316
May 27, 2018
Great Service We came in for a scheduled factory service. Our service advisor, Chris Nenning, was friendly and efficient. He arranged a loaner car for us, and ou We came in for a scheduled factory service. Our service advisor, Chris Nenning, was friendly and efficient. He arranged a loaner car for us, and our car was ready when promised. A very easy and pleasant experience. More
by GTKingston
Employees Worked With
Christopher Nenning
May 26, 2018
New Car Lease This is my first lease and the staff at Middletown Lexus, specifically John and Matt made me feel comfortable and answered all my questions. There wa This is my first lease and the staff at Middletown Lexus, specifically John and Matt made me feel comfortable and answered all my questions. There was never any pressure. They gave me an excellent deal on my trade in. More
by Karen63
Employees Worked With
John Roscino, Matthew Gallagher
