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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

June 10, 2018

Very friendly and personable! I had a great experience. The staff was very accommodating and wanted me to get the deal I was seeking. Would definitely recommend this dealership. Je More

by Chris24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gallagher, Hamid (Ed) Habasi, Jeffrey Donati
June 10, 2018

Excellent Service and Great work I purchased a use vehicle. Matthew promised quick installation of some accessories and not more than 5 days later I was contacted. Provided me a loane More

by normantor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning, Matthew Gallagher
June 08, 2018

Prompt and excellent service Mr. Joseph Scalo was very attentive and helpful. He followed-up letting me know periodically the progress of the work. I was out at a reasonable time. More

by REVRREYES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scalo
June 08, 2018

Service/repair Excellent service - above and beyond the typical repair shop. Mr Scalo was extremely helpful and gave us loner cars without any hassle. Work was done More

by AH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scalo
June 07, 2018

professional The service rendered was excellent. When I arrived in garage area, the technician greeted me with a pleasant smile followed by a hospitable greeting.. More

by CHARLESRALPH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scalo
June 05, 2018

Extremely Rude When going back to dealership to inquire about gap insurance, finance manager told salesgirl to " get rid of customer if he had already bought the car More

by Unhappy1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Matthew Gallagher
June 04, 2018

Service on rims Everytime I come to Lexus for a service I am very pleased with the service. Christopher Nenning is always professional & extremely helpful. He answere More

by DMEIGEL13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Nenning
Jun 04, 2018 -

Lexus of Orange County responded

Thank you! We're happy Chris could help!

June 04, 2018

I went to have a rim replaced I went to the dealership to have one of my rims replaced because there was a bad dent but instead of having a claim put in I was denied because the ti More

by SUNYNALDO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Joseph Scalo
Jun 04, 2018 -

Lexus of Orange County responded

We are extremely sorry for any inconveniences you encountered. As per the Lexus tire and wheel policy, the rim cannot be replaced unless the rim /tire will not hold air or the rim is cracked. We must abide by this policy, and unfortunately that is why we were unable to put in a claim for you. We understand your frustration, and apologize again if there were any communication errors involving the tire/rim policy. If you would like to further discuss this please contact our service department at your earliest convenience and a representative will be happy to assist you.

June 01, 2018

Excellent Service!! Every time I've had to come to Lexus, I've never had an unpleasant experience there. From the reception desk to the service area to the techs, everyo More

by KWEENB0329
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning, Joseph Scalo
Jun 01, 2018 -

Lexus of Orange County responded

Thank you! We greatly appreciate the feedback and your kind words!

June 01, 2018

Great communication! After some initial confusion regarding the brake issue, ultimately, thorough research and excellent communication reassured me that the issue would be More

by JCLESQ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
Jun 04, 2018 -

Lexus of Orange County responded

Thank you! We greatly appreciate the feedback and are happy Chris was able to help!

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