
Lexus of Orange County
Middletown, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Very friendly and personable! I had a great experience. The staff was very accommodating and wanted me to get the deal I was seeking. Would definitely recommend this dealership. Je I had a great experience. The staff was very accommodating and wanted me to get the deal I was seeking. Would definitely recommend this dealership. Jeff always got back to me with questions. More
Excellent Service and Great work I purchased a use vehicle. Matthew promised quick installation of some accessories and not more than 5 days later I was contacted. Provided me a loane I purchased a use vehicle. Matthew promised quick installation of some accessories and not more than 5 days later I was contacted. Provided me a loaner for the work. Excellent attention to detail and service. More
Prompt and excellent service Mr. Joseph Scalo was very attentive and helpful. He followed-up letting me know periodically the progress of the work. I was out at a reasonable time. Mr. Joseph Scalo was very attentive and helpful. He followed-up letting me know periodically the progress of the work. I was out at a reasonable time. Price was right. More
Service/repair Excellent service - above and beyond the typical repair shop. Mr Scalo was extremely helpful and gave us loner cars without any hassle. Work was done Excellent service - above and beyond the typical repair shop. Mr Scalo was extremely helpful and gave us loner cars without any hassle. Work was done thoroughly and our vehicles were returned clean and in great shape More
professional The service rendered was excellent. When I arrived in garage area, the technician greeted me with a pleasant smile followed by a hospitable greeting.. The service rendered was excellent. When I arrived in garage area, the technician greeted me with a pleasant smile followed by a hospitable greeting.. My service advisor Joseph Scalo, had me in and out the service department with a loaner car in a matter of minutes. My vehicle was returned to me in a better condition than it was when I dropped it off. More
Extremely Rude When going back to dealership to inquire about gap insurance, finance manager told salesgirl to " get rid of customer if he had already bought the car When going back to dealership to inquire about gap insurance, finance manager told salesgirl to " get rid of customer if he had already bought the car" Never treated with such dissrepect,have been involved in automotive sales for 20 + years ,would never purchase from again. More
Service on rims Everytime I come to Lexus for a service I am very pleased with the service. Christopher Nenning is always professional & extremely helpful. He answere Everytime I come to Lexus for a service I am very pleased with the service. Christopher Nenning is always professional & extremely helpful. He answered all my questions. I had a loaner car for a few days & called me everyday to keep me updated on my vehicle. I am very pleased with my rims & the service provided everytime I come. More
I went to have a rim replaced I went to the dealership to have one of my rims replaced because there was a bad dent but instead of having a claim put in I was denied because the ti I went to the dealership to have one of my rims replaced because there was a bad dent but instead of having a claim put in I was denied because the tire maintained air. I needed my rim replaced for nothing more then just my safety as passengers I have in the vehicle with me. Unfortunately I do not know the names of the service department who helped me so the people I clicked on only did because someone must be chosen for the survey to continue. More
Excellent Service!! Every time I've had to come to Lexus, I've never had an unpleasant experience there. From the reception desk to the service area to the techs, everyo Every time I've had to come to Lexus, I've never had an unpleasant experience there. From the reception desk to the service area to the techs, everyone is polite and courteous. More
Great communication! After some initial confusion regarding the brake issue, ultimately, thorough research and excellent communication reassured me that the issue would be After some initial confusion regarding the brake issue, ultimately, thorough research and excellent communication reassured me that the issue would be resolved most efficiently. Excellent communication and customer service. More