Lexus of Orange County

Nice clean Lexus dealership, Adrian is a perfect consultant, got me in a car fast . Just didn’t like the finance manager trying to push warranty and the extra add ons like nitro fill, perma plate , consultant, got me in a car fast . Just didn’t like the finance manager trying to push warranty and the extra add ons like nitro fill, perma plate ,catalytic converter etch. The nitro fill I received an email on and I definitely did not want it. More

Where do I begin. .. Started with me trying to reach out to the initial sales person who I was linked to when I inquired about the car. Reached out in the morning on Fr .. Started with me trying to reach out to the initial sales person who I was linked to when I inquired about the car. Reached out in the morning on Friday (5/26) and left a voicemail, then tried calling later in the day and was told that he would give me a call after he was done with the customers he was seeing. Needless to say I never heard back so I called Saturday morning and got connected with Marc, another sales person who provided additional pictures and a video of the Lexus I was interested in buying. I was instructed to fill out an application online and provide a copy of the drivers license, which was completed. I was informed they would run the credit the next morning and provide financing options as I preferred to have seamless transaction since I live 2.5 hours away. He understood and agreed to provide all financing options asap. Two days go by with no update. Then I get a call 2PM saying if I come down that same day (5/30, Tuesday) they could make a deal because it is close to the end of the month. I informed him I couldn't just getup and go because I live about 2.5 hours away. I offered to do as much remotely and complete the purchase which didn't seem to be an issue and I was told he would speak with his managers and get back to me. Needless to say I never heard back and he became non-responsive to texts and I finally called back today 6/2 to ask what happened and turns out they sold the car after having me fill out a finance application and all. Open and honest communication would have been appreciated. I would definitely avoid this dealership due to its unethical and unprofessional customer service. More

Very friendly and very helpful staff Very friendly and very helpful staff Very friendly and very helpful staff very helpful staff Very friendly and very helpful staff More

I need to start off by saying I’m a Chief Financial Officer for a large Auto Group in NJ. My level of expectation is high. Lexus of Orange County Exceeded it in their Service Department. From the momen Officer for a large Auto Group in NJ. My level of expectation is high. Lexus of Orange County Exceeded it in their Service Department. From the moment you pull into their Service drive you get greeted and taken care of immediately. What blew me away was the video from the Technician. He introduced himself. Showed me what he did and went over my whole car, from the measurement of my brakes and tires and showed me my how whole under carriage and how dirty my cabin air filter was. There has never been pressure to purchase something. The video took away the fear of them trying to upswell something to me I didn’t need. I highly recommend them for service on your Lexus. The Service Manager greeted me, Service writer was phenomenal. Great job Lexus of Orange County. You nailed it on Customer Service. More

I have bought many new cars in my lifetime. Buying from Orange County Lexus was an exceptional buying experience. My salesperson Paul provided great, informative no pressure service. The sales Buying from Orange County Lexus was an exceptional buying experience. My salesperson Paul provided great, informative no pressure service. The sales Manager, Steve was great to work with as well. I highly recommend anyone in the market for a Lexus or a quality used vehicle to make Orange County Lexus your first stop. You will not be disappointed. More

Work was done efficiently. Michael was helpful, informative and courteous. All in all, a good experience. Michael was helpful, informative and courteous. All in all, a good experience. More

Everyone there was sweet and gave great service Wil was my Rep who was very nice and helpful but over all I like the whole office everyone served you with patients and respect my Rep who was very nice and helpful but over all I like the whole office everyone served you with patients and respect More

Went in for my 10k service. Everyone was courteous and professional. Quickly got me in to a liane and sent me a video walk through of the service as it was happening. Very happy Everyone was courteous and professional. Quickly got me in to a liane and sent me a video walk through of the service as it was happening. Very happy! More

Great service,knowledgeable & friendly staff. Would definitely come back again. Would recommend to friends & family. Would definitely come back again. Would recommend to friends & family. More

Very professional and courteous. The only negative comment is detail of vehicle was poorly fone. The only negative comment is detail of vehicle was poorly fone. More