Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Orange County
Middletown, NY
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,460 reviews
June 22, 2018
another satisfied customer They did not try to play any games like I have experienced other places. They made statements about price, insurance etc. and stuck to them. No ext They did not try to play any games like I have experienced other places. They made statements about price, insurance etc. and stuck to them. No extra dealer charges, no funny business. I asked that if I bought a car if I could drive it home the same day, and I did. I am very happy with the dealership and my salesman was very nice and accomodating. More
by markewrightesq
Verified CustomerEmployees Worked With
Sabrina, John Roscino, man in service not listed above.
June 22, 2018
Service Brought a non-Lexus vehicle for basic service. Lovely people and great service.Chris the service advisor was very helpful. I would bring any vehicle Brought a non-Lexus vehicle for basic service. Lovely people and great service.Chris the service advisor was very helpful. I would bring any vehicle here. More
by pumpknbudy
Employees Worked With
Chris Nenning
June 21, 2018
No pressure, No headache, Perfect Customer Service I found the vehicle on cars.com requested info and heard back from Melissa the very next day. I went in that evening for a test drive. Fell in love wi I found the vehicle on cars.com requested info and heard back from Melissa the very next day. I went in that evening for a test drive. Fell in love with my new Jeep Renegade. Ed the Sales Manager worked vigorously to make the numbers work for my budget. When I made the decision to just go for it, Matthew in the Finance Department worked magic. I took my new SUV home that night. Everyone at this dealership deserves a High Five on making a customer happy...Melissa got a hug instead. I love my new vehicle!! Thank You!!! More
by babybien2003
June 20, 2018
Great experience I had a very good experience with Middletown Lexus service department. The work was done right and the service was excellent. I would recommend them t I had a very good experience with Middletown Lexus service department. The work was done right and the service was excellent. I would recommend them to anyone. More
by STEVE@SMOKERSCHOICEUSA.COM
Employees Worked With
Joseph Scalo
June 20, 2018
Customer service is A+ at Middletown Lexus. I drive 2.5 hours to bring my RX 350 to Prestige of Middletown. I have tried several other Lexus dealerships including one that is only an hour from m I drive 2.5 hours to bring my RX 350 to Prestige of Middletown. I have tried several other Lexus dealerships including one that is only an hour from my house and Prestige is by far the best. The service department is very friendly and they listen to you. I bought a Lexus for the reliability and for the commitment by the company to excellence. I am a huge fan of their cars and am now a huge fan of their service department. Thanks guys!!!! It was well worth the drive. See you next time. More
by M.OEFELEIN
Employees Worked With
Chris Nenning, Joseph Scalo
June 20, 2018
Efficient and Welcoming I was greeted by the receptionist who was very welcoming. She introduced my to the general manager who introduced me to Jeff Jeff is the sales perso I was greeted by the receptionist who was very welcoming. She introduced my to the general manager who introduced me to Jeff Jeff is the sales person. It took me for a test drive and provided me with information about the vehicle. Everyone was very friendly and efficient. I returned the next day to sign the papers and drove off the lot with a clean vehicle. More
by Educator
Employees Worked With
Matthew Gallagher, Jeffrey Donati
June 14, 2018
Routine Service Easy to schedule and complete service. Staff are always friendly and helpful. Scheduling times are convenient and any problem is explained thoroughly Easy to schedule and complete service. Staff are always friendly and helpful. Scheduling times are convenient and any problem is explained thoroughly prior to repair being done. More
by Satisfied Customer
Employees Worked With
Joseph Scalo, Michael Caifa
June 14, 2018
Great Great service and the great staff Great sales people polite knowledgeable prices are fair it’s just a great dealership After I purchase my Lexus RX 350 when I picked it up it was beau Great sales people polite knowledgeable prices are fair it’s just a great dealership After I purchase my Lexus RX 350 when I picked it up it was beautifully clean he sat with me for an hour to explain all the options on it and I was very well satisfied More
by mmarch666
Employees Worked With
Joseph Scalo, Michael Caifa
June 11, 2018
service mgr was great i was greeted by joe the service mgr. very nice person. everything on his end was done great. i did have an issue with whoever did the work. the pape i was greeted by joe the service mgr. very nice person. everything on his end was done great. i did have an issue with whoever did the work. the paperwork said the car was washed but it wasnt. it looked like back of the car was washed down as it was wet but that was it. also the tire pressure for all tires was out of whack. they were reading 37 and 38 which i never had that high. i had to adjust them myself when i got home back to the preferred pressure of 33. it wasnt anywhere near that high even with the tires being hot when i got there. there was a 9 and change dollar charge for garage charges which i noticed and it was never explained to me why or what that was. More
by INSURANCEBYJOED
Employees Worked With
Joseph Scalo
June 11, 2018
EXCELLENT SERVICE AND ATTENTION!! I have dealt with other Lexus dealers in the past, but they were not helpful this time when I called them. It seemed that they couldn’t be bothered. I have dealt with other Lexus dealers in the past, but they were not helpful this time when I called them. It seemed that they couldn’t be bothered. Yet when I called Prestige Lexus of Middletown, the receptionist on the phone was very helpful and transferred me to Joe who continued the service that is expected from this type of dealer. Joe was VERY HELPFUL and SUPPORTIVE!! Joe puts the other Lexus dealerships to shame and they have some hard work to do in order to be comparable to Prestige Lexus of Middletown. Everyone I met there were helpful and friendly. Being in the service industry is extremely difficult and they exceeded my expectations. More
by Momster
Employees Worked With
Joseph Scalo
