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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

June 22, 2018

another satisfied customer They did not try to play any games like I have experienced other places. They made statements about price, insurance etc. and stuck to them. No ext More

by markewrightesq
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina, John Roscino, man in service not listed above.
June 22, 2018

Service Brought a non-Lexus vehicle for basic service. Lovely people and great service.Chris the service advisor was very helpful. I would bring any vehicle More

by pumpknbudy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
June 21, 2018

No pressure, No headache, Perfect Customer Service I found the vehicle on cars.com requested info and heard back from Melissa the very next day. I went in that evening for a test drive. Fell in love wi More

by babybien2003
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Gallagher, Hamid (Ed) Habasi
June 20, 2018

Great experience I had a very good experience with Middletown Lexus service department. The work was done right and the service was excellent. I would recommend them t More

by STEVE@SMOKERSCHOICEUSA.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scalo
June 20, 2018

Customer service is A+ at Middletown Lexus. I drive 2.5 hours to bring my RX 350 to Prestige of Middletown. I have tried several other Lexus dealerships including one that is only an hour from m More

by M.OEFELEIN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning, Joseph Scalo
June 20, 2018

Efficient and Welcoming I was greeted by the receptionist who was very welcoming. She introduced my to the general manager who introduced me to Jeff Jeff is the sales perso More

by Educator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gallagher, Jeffrey Donati
June 14, 2018

Routine Service Easy to schedule and complete service. Staff are always friendly and helpful. Scheduling times are convenient and any problem is explained thoroughly More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scalo, Michael Caifa
June 14, 2018

Great Great service and the great staff Great sales people polite knowledgeable prices are fair it’s just a great dealership After I purchase my Lexus RX 350 when I picked it up it was beau More

by mmarch666
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scalo, Michael Caifa
June 11, 2018

service mgr was great i was greeted by joe the service mgr. very nice person. everything on his end was done great. i did have an issue with whoever did the work. the pape More

by INSURANCEBYJOED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scalo
Jun 11, 2018 -

Lexus of Orange County responded

We are sorry for any miscommunication involving your service. The garage charge you noticed is standard for our oil changes when it involves any type of shop supplies or waste disposal. We are sorry this was not communicated to you prior. Also, cars are given an exterior wash, but not an interior detail, we also apologize for this miscommunication. Lastly, we apologize for the oversight on the tire pressure. We have alerted upper management of this manner to ensure your next experience with us is better. Thank you for taking the time to leave us feedback, we greatly appreciate it.

June 11, 2018

EXCELLENT SERVICE AND ATTENTION!! I have dealt with other Lexus dealers in the past, but they were not helpful this time when I called them. It seemed that they couldn’t be bothered. More

by Momster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scalo
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