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Lexus of Orange County
Middletown, NY
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,460 reviews
October 27, 2018
Absolutely wonderful!! Melissa Horan and Mathew Gallagher were absolutely wonderful and I am so glad I came to this dealership!! As soon as I walked in a young lady Irene gr Melissa Horan and Mathew Gallagher were absolutely wonderful and I am so glad I came to this dealership!! As soon as I walked in a young lady Irene greeted us like no other place!! They are all bubbly with amazing personalities, all of them made us smile, laugh and feel comfortable!! Matthew and Melissa were so friendly and easy to work with, and I would definitely recommend them and this wonderful dealership!! More
by samanthasavaglio5
Verified Customer
October 26, 2018
Great dealership We had a great experience with Lexus of Middletown. They were very courteous and helpful. They gave us a great deal. There service department is great We had a great experience with Lexus of Middletown. They were very courteous and helpful. They gave us a great deal. There service department is great! More
by Ericny
Employees Worked With
Jim Hughes, Matthew Gallagher, Nick Giordano
October 23, 2018
Great experience! Nick was awesome! Thank you soooo much for your attention to detail. We are so pleased with our new car!!! It was a pleasure doing business with you. Nick was awesome! Thank you soooo much for your attention to detail. We are so pleased with our new car!!! It was a pleasure doing business with you. Thank you, thank you! More
by Lexus2017
Employees Worked With
Matthew Gallagher, Nick Giordano
October 22, 2018
In and out Fast and friendly service by Chris N. No appointment was needed and I was in & out within 45 mins..I will definitely return in the near future! Fast and friendly service by Chris N. No appointment was needed and I was in & out within 45 mins..I will definitely return in the near future! More
by RAVENSCT
Employees Worked With
October 22, 2018
Best Customer Service in the Industry! Cindy Goydich and her team always go above and beyond to make your service experience a positive one… They always make you feel respected and cared f Cindy Goydich and her team always go above and beyond to make your service experience a positive one… They always make you feel respected and cared for! I will continue to service all of our Lexus vehicles at this dealership… Thank you Cindy and your team for making ou family life time customers! More
by MDiPoalo
Employees Worked With
Cindy Goydich
October 19, 2018
Back and forth on options for my new car quickly resolved I came to the dealership knowing I wanted a specific setup for a new RX350. Nick with the help of management was able to deliver that car to me and n I came to the dealership knowing I wanted a specific setup for a new RX350. Nick with the help of management was able to deliver that car to me and now I am the happy owner of 2018 Lexus RX350! More
by THARTSHORNE
Employees Worked With
Nick Giordano
October 19, 2018
This dealership sold me a broken caramel won’t fix it The facility was very nice and clean and the salesman I worked with, Nick Giordano, was very friendly and helpful. They worked with me to get the pric The facility was very nice and clean and the salesman I worked with, Nick Giordano, was very friendly and helpful. They worked with me to get the price down and now I know why they lowered it...they sold me a damaged and unsafe vehicle. I purchased and drove the car home on Saturday 10/13 and didn’t drive it again until Monday 10/15 and discovered the engine was shaking and when I accelerated it made a loud clinking and grinding sound. I couldn’t even drive home, I had to go to my parents and that’s when my dad took a look at it and said it wasn’t safe to drive. I called the dealership to explain what I was hearing and I said “you sold me a broken car and I don’t want it anymore” the manager, Corey, said “let’s not jump to conclusions here”. From that point on getting in touch with someone to help me was impossible. I had to use Lexus headquarters to get Corey on the phone and Jim Hughes never even called me to apologize or to rectify the issue. I got the car towed myself and made arrangements for Volkswagen to repair it on my own. I found that the “dog bone” had lost all its bolts and that’s what I was hearing. When I arrived at the Volkswagen service department the service man put the car on the lift and explained to me what I was hearing and said that the trans pan is also dented and scratched and upon looking at it it appears that someone took this car off-roading, because there are blades of grass on the bottom of the car and broken plastic with dirt and grass stuck in it. Either someone at “prestige” lexus didn’t look at this or saw it and didnt care, because I know little to nothing about cars and it was the first thing I saw. It gets better, the serviceman at Volkswagen called Prestige Lexus to pay for the “dog bone” and no one would take his call (like mine) and the only reason why he got in touch with the manager at Lexus was because the service manager at Volkswagen had the prestige Lexus managers number (Jim Hughes) and Jim wasn’t going to even pay for the repairs, but the Volkswagen manager felt bad for me given I hadn’t even had the car for 48 hours so he said he would cover labor if Jim covered the parts and that Jim agreed to. All the while, i missed work for two days and I had to have my dog sitter come and take care of my dogs because i was stuck at my parents house. Lexus’ regional manager spoke with Jim about getting me a loaner car or a rental and he refused. I have never IN MY LIFE encountered such unprofessionalism! I still never heard from Jim and I haven’t heard from Corey since Monday. The fact of the matter is, is they sold me an unsafe car and their behavior tells me how guilty they are of it and that they knew what they were selling me. I still need the trans pan replaced and if they do not pay for it now, I’ll take them to small claims court and get it that way and I KNOW I will win, because these people are in the wrong and they are taking advantage of a woman. I have reported this business to the Better Business Bureau, the attorney general, and the DMV. I plan to also put reviews up on google and Yelp of this isn’t resolved immediately. More
by ceplank88
Employees Worked With
Jim Hughes, Corey Hayes
October 16, 2018
Best customer service -life time experience I would like to start by saying that I have been buying new vehicles for more than 10 years and I just had my first and LIFE TIME EXPERIENCE WITH A PR I would like to start by saying that I have been buying new vehicles for more than 10 years and I just had my first and LIFE TIME EXPERIENCE WITH A PRE-OWN LEXUS LX 570 that I just purchased at prestige Lexus of Middletown. Melissa Horan sales representative, made this purchase a Life TIME EXPERIENCE from the minute I walked into the dealership. Explaining everything I needed to know about the vehicle. She not only focused on making the sale but she went beyond customer service. I then was directed to the financial center where I was attended by Matt; it was the best experience of my life, he explained to me everything I need to know about my purchase. This delearship made me feel no only like a customer but more than a family. I wish there was a 10 stars reating so I can give to them. More
by Ronnie
October 10, 2018
Amazing and quick service Great service and amazing customer service. They kept me informed about the status of the car service everyday and also gave us a loaner car for the e Great service and amazing customer service. They kept me informed about the status of the car service everyday and also gave us a loaner car for the entire duration. More
by gads777
October 09, 2018
Dropped my car off for routine service. I dropped my car off in the morning and got a loaner everything was handled very quickly and friendly upon returning to pickup my car I was greeted at I dropped my car off in the morning and got a loaner everything was handled very quickly and friendly upon returning to pickup my car I was greeted at the door and was on my way home in minutes More
by AJWITSKI
Employees Worked With
Joseph Scalo
