Lexus of Orange County

Every single employee at this dealership is wonderful and I leave beyond pleased each time. I leave beyond pleased each time. More

Adrian made buying a car so much easier. He is friendly, professional and compassionate. Thank Adrian He is friendly, professional and compassionate. Thank Adrian More

All were very Friendly, clean showroom We were in and out with new vehicle within 2 hrs! out with new vehicle within 2 hrs! More

This is my 2nd vehicle purchase from this dealership. We did not want to go anywhere else. They make your purchase very easy and no pressure. They are willing to work with you. Will Cruz was our product We did not want to go anywhere else. They make your purchase very easy and no pressure. They are willing to work with you. Will Cruz was our product specialist and we had a great experience with him. He was very knowledgeable and friendly and not pushy. Worked with us. We also dealt with Mike Jaloudi the sales manager who was also a pleasure to work with and just wanted to make us happy with our new vehicle purchase. They both went above and beyond. Would highly recommend this dealership. More

The service was professional. The salesman was courteous, friendly, and knowledgeable. He checked on with me days after the transaction to insure that all was well. The salesman was courteous, friendly, and knowledgeable. He checked on with me days after the transaction to insure that all was well. More

Great to deal with when I bought the car and service dept excellent Time of appointment always accurate. No upselling excellent Time of appointment always accurate. No upselling More

Steve was great. No pressure to buy. He was flexible and wanted to make me happy with the sale. Great experience No pressure to buy. He was flexible and wanted to make me happy with the sale. Great experience More

Nice clean Lexus dealership, Adrian is a perfect consultant, got me in a car fast . Just didn’t like the finance manager trying to push warranty and the extra add ons like nitro fill, perma plate , consultant, got me in a car fast . Just didn’t like the finance manager trying to push warranty and the extra add ons like nitro fill, perma plate ,catalytic converter etch. The nitro fill I received an email on and I definitely did not want it. More

Where do I begin. .. Started with me trying to reach out to the initial sales person who I was linked to when I inquired about the car. Reached out in the morning on Fr .. Started with me trying to reach out to the initial sales person who I was linked to when I inquired about the car. Reached out in the morning on Friday (5/26) and left a voicemail, then tried calling later in the day and was told that he would give me a call after he was done with the customers he was seeing. Needless to say I never heard back so I called Saturday morning and got connected with Marc, another sales person who provided additional pictures and a video of the Lexus I was interested in buying. I was instructed to fill out an application online and provide a copy of the drivers license, which was completed. I was informed they would run the credit the next morning and provide financing options as I preferred to have seamless transaction since I live 2.5 hours away. He understood and agreed to provide all financing options asap. Two days go by with no update. Then I get a call 2PM saying if I come down that same day (5/30, Tuesday) they could make a deal because it is close to the end of the month. I informed him I couldn't just getup and go because I live about 2.5 hours away. I offered to do as much remotely and complete the purchase which didn't seem to be an issue and I was told he would speak with his managers and get back to me. Needless to say I never heard back and he became non-responsive to texts and I finally called back today 6/2 to ask what happened and turns out they sold the car after having me fill out a finance application and all. Open and honest communication would have been appreciated. I would definitely avoid this dealership due to its unethical and unprofessional customer service. More

Marc in sales and Mike in service were excellent. However, car registration paperwork was not received by DMV and my temporary registration expires in 3 days. However, car registration paperwork was not received by DMV and my temporary registration expires in 3 days. More