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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

November 05, 2018

I'm driving my dream car!! Melissa and the entire team at prestige that was involved in helping me during the process of getting a brand new 2018 IS 350 were so nice, and made More

by -nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Gallagher
November 05, 2018

Excellent Service!!!! Melissa is excellent!! She is so awesome!! Made my car buying experience easy. Felt no pressure. Listened to my needs and found the perfect vehicle fo More

by Happycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Gallagher
November 05, 2018

A dealer above the rest. Prestige lexus was well above my expectations when I walked un to purchase a used Chevy truck. There was no pressure tactics, they did not ignore me a More

by eklingener7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kia Seminuk, Matthew Gallagher
November 05, 2018

Excellent dealer At the beginning I had some issues because when I bought the car they didn't return my phone calls but now they are helping me and clarifying some con More

by sofiasanti1316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gallagher, Coryn Gowans, Gary Cohen
November 04, 2018

Superb Service department I have mixed feelings about this dealership. The sales consultant (Melissa) was A+. She took her time to demo the RX as well as discuss the monthly More

by insiderz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
November 02, 2018

Great Experience! My name is Judith Gregg, Melissa has been a great help. She’s been teaching me things on how to work our new car. I would come for help with her any c More

by JudyGregg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2018

Great Service! The team here is so attentive - I really appreciate the personalized service! They follow up as they say they will and take time to explain the proces More

by LISAH.JOHNSON73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2018

welcoming and helping Chris was very welcoming and helpful in answering any of my questions and I never felt that my concerns were not important to him. When I first got More

by ADKCLARINET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2018

All around professional Lexus of Middletown is a very professioal, easy to work with dealership. We found everyone to be friendly, informed people to work with and each perso More

by Jmcdonald2249
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Gallagher, Coryn Gowans
October 31, 2018

Poor customer service Got charged $40 just to put air in my spare tire and they could not justify the charge. When I did question why so much money, the writer and receptio More

by Disgusted
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Chris Nenning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service receptionist
Nov 27, 2018 -

Lexus of Orange County responded

Hello, we understand that while in for service, you advised of a noise concern that you wanted us to address as well as getting air in your tire. It was to our understanding that you had a mechanic from another shop put air in the tire and told you that there was a problem with your sensor. Our service advisor were able to detect that the problem was the spare tire only had 20psi which is the reasoning behind the tire light. .While the charge for the diagnostic would have normally been $69.95, the advisor adjusted it to $39.95 due to your loyalty as a customer who purchased from us.

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