
Lexus of Orange County
Middletown, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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I'm driving my dream car!! Melissa and the entire team at prestige that was involved in helping me during the process of getting a brand new 2018 IS 350 were so nice, and made Melissa and the entire team at prestige that was involved in helping me during the process of getting a brand new 2018 IS 350 were so nice, and made my experience very quick and easy! I have been trying to buy a new car for about a year now and no other dealership was able to get me the car i wanted in my price range. Within the first 15 min of sitting with Melissa she was able to get me the exact car I wanted (in an even better upgraded model) in my price range. Melissa even took the time to sit with me in the car and connected my phone and showed me how everything works. I could not have asked for a better experience!! Prestige Lexus of middletown was for sure the easiest and best car buying experience i have ever had! I highly recommend them!! More
Excellent Service!!!! Melissa is excellent!! She is so awesome!! Made my car buying experience easy. Felt no pressure. Listened to my needs and found the perfect vehicle fo Melissa is excellent!! She is so awesome!! Made my car buying experience easy. Felt no pressure. Listened to my needs and found the perfect vehicle for me. I highly recommend this dealership. Ask for Melissa! More
A dealer above the rest. Prestige lexus was well above my expectations when I walked un to purchase a used Chevy truck. There was no pressure tactics, they did not ignore me a Prestige lexus was well above my expectations when I walked un to purchase a used Chevy truck. There was no pressure tactics, they did not ignore me as other dealers have. The trade and the purchase went without hassle. Very Happy with my dealing with Prestige. More
Excellent dealer At the beginning I had some issues because when I bought the car they didn't return my phone calls but now they are helping me and clarifying some con At the beginning I had some issues because when I bought the car they didn't return my phone calls but now they are helping me and clarifying some concerns I had. I'm happy with their services. More
Superb Service department I have mixed feelings about this dealership. The sales consultant (Melissa) was A+. She took her time to demo the RX as well as discuss the monthly I have mixed feelings about this dealership. The sales consultant (Melissa) was A+. She took her time to demo the RX as well as discuss the monthly payments. The Manager however was a different story. He didn’t even cared to talk to me, or discuss ANYTHING about the car or financials. Never had such experience before after leasing from 6 differet makes. The service department person (I believe his name is Ryan), was superb. I couldn’t ask for a better point of contact. He took care of handling all communications with me and always kept me abreast of any update about the installation of a running board of my RX. More
Great Experience! My name is Judith Gregg, Melissa has been a great help. She’s been teaching me things on how to work our new car. I would come for help with her any c My name is Judith Gregg, Melissa has been a great help. She’s been teaching me things on how to work our new car. I would come for help with her any chance I get. I would highly recommend this dealership! And Melissa! More
Great Service! The team here is so attentive - I really appreciate the personalized service! They follow up as they say they will and take time to explain the proces The team here is so attentive - I really appreciate the personalized service! They follow up as they say they will and take time to explain the process, timeline, etc. More
welcoming and helping Chris was very welcoming and helpful in answering any of my questions and I never felt that my concerns were not important to him. When I first got Chris was very welcoming and helpful in answering any of my questions and I never felt that my concerns were not important to him. When I first got to the garage the first person that I saw there was very pleasant and welcoming. More
All around professional Lexus of Middletown is a very professioal, easy to work with dealership. We found everyone to be friendly, informed people to work with and each perso Lexus of Middletown is a very professioal, easy to work with dealership. We found everyone to be friendly, informed people to work with and each person answered all our questions. More
Poor customer service Got charged $40 just to put air in my spare tire and they could not justify the charge. When I did question why so much money, the writer and receptio Got charged $40 just to put air in my spare tire and they could not justify the charge. When I did question why so much money, the writer and receptionist both told me corporate makes them charge that. Unbelievable!!! And I purchased the car from them too nonetheless!!! More