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Lexus of Orange County
Middletown, NY
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,460 reviews
November 26, 2018
A pleasant and knowledgeable sales consultant I wanted a new car and I was impressed with the model and Frank was a good sales consultant. The location and the test drive were to my liking. I wanted a new car and I was impressed with the model and Frank was a good sales consultant. The location and the test drive were to my liking. More
by mymax8805
Verified CustomerEmployees Worked With
Frank Gizzo, Matthew Gallagher
November 15, 2018
professional helpful Melissa was very helpful with a technical issue with my car.She was very patient and helped me understand the workings of my bluetooth. Thanks for you Melissa was very helpful with a technical issue with my car.She was very patient and helped me understand the workings of my bluetooth. Thanks for your help! More
by Terry123
Employees Worked With
November 13, 2018
Visit to Service Department Ryan and the Service Department were excellent!!!!!!!!! I will always return for service. The service lounge was very comfortable and refreshments wer Ryan and the Service Department were excellent!!!!!!!!! I will always return for service. The service lounge was very comfortable and refreshments were a great addition. More
by pbrandt2
Employees Worked With
Ryan in Service
November 12, 2018
Great salesman but DO NOT TRUST the finance manager Nick is very friendly. I was an out-of-state buyer and I had to fly in for the purchase. He worked very hard to get everything ready so that the purch Nick is very friendly. I was an out-of-state buyer and I had to fly in for the purchase. He worked very hard to get everything ready so that the purchase would go smoothly. I'd definitely recommend working with Nick. On the other side, I'm not so sure about the finance manager. I knew I was approved by my bank, Bank of America for a much lower APR. I didn't bring my approved letter because I saw that this dealership was a certified dealer with BoA. When I got there, Matt made up some weird excuse and said they didn't have anything with BoA. He told me WFC gave me the best offer, which was almost 2% HIGHER than my BoA offer. Since I was an out-of-state buyer and had to leave the next day, I was forced to just go with WFC. After I got home, I immediately contacted BoA for refinancing and the loan officer was confused on whether this was a purchase or refinance, because she said "the dealer submitted an application on my behalf." So shocked. Matt also lied about having to wait 3 months before refinance, Not true! Do not trust him and always find your own deal and bring your approved letter. I'm glad at least I got the refinance contract done. Bye WFC! More
by AL
Employees Worked With
Matthew Gallagher, Nick Giordano
November 12, 2018
Excellent! Excellent experience in the service department. Scheduled regular maintenance for my Lexus GX 460. Love that they wash and towel dry my car each and e Excellent experience in the service department. Scheduled regular maintenance for my Lexus GX 460. Love that they wash and towel dry my car each and every time! Professional service from Ryan Dolan and staff. Informed me that the service was free of charge for 5,000 and 10,000 miles. Awesome! Accommodations were great as usual. Wait time as expected, was less than an hour. Thanks again! More
by LAYNESARAVIA
Employees Worked With
Ryan Dolan, Joseph Scalo
November 09, 2018
Visit for Lexus recall The service department customer service was good. Very helpful and considerate. Provided shuttle service on request very promptly. Addressed my issues The service department customer service was good. Very helpful and considerate. Provided shuttle service on request very promptly. Addressed my issues and concerns very well. More
by pbindi
Employees Worked With
Ryan Dolan
November 09, 2018
Excellent Service Excellent experience tin the service department. Professional service from Ryan Dolan and staff. Accommodations were good. Wait time as expected. Very Excellent experience tin the service department. Professional service from Ryan Dolan and staff. Accommodations were good. Wait time as expected. Very helpful in solving a registration issue. More
by dave1863
Employees Worked With
Ryan Dolan
November 09, 2018
Excellent service I travel extensively and visited a number of different Lexus service locations for my maintenance, by far the Middleton location has provided me with I travel extensively and visited a number of different Lexus service locations for my maintenance, by far the Middleton location has provided me with the best overall service. Everyone was very helpful, especially Christopher Nenning & Alex, who provided excellent customer service, quality of repair and honesty. More
by YANEZSM
Employees Worked With
November 08, 2018
Excellent Service, Fast and professional Prestige Lexus of Middletown was a pleasure to deal with. They are professional and accommodating. Service advisor Chris Nenning took care of me and m Prestige Lexus of Middletown was a pleasure to deal with. They are professional and accommodating. Service advisor Chris Nenning took care of me and made the service and warranty work experience go smooth. Absolutely would recommend Him personally and the dealership overall. Thanks again for the service - will be back! More
by Wagner84
Employees Worked With
November 05, 2018
Experience was excellent Dealership receptionist was very welcoming and helpful, I was there to upgrade my 2016 Lexus to a 2018 Lexus RX350 and they made the transition very e Dealership receptionist was very welcoming and helpful, I was there to upgrade my 2016 Lexus to a 2018 Lexus RX350 and they made the transition very easy . More
by DCARLOTTA
Employees Worked With
Matthew Gallagher, Nick Giordano
