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Lexus of Orange County
Middletown, NY
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,460 reviews
February 23, 2019
AWSOME EXPERIENCE GREAT STAFF TIME EFFICENT REALLY DO LIKE HOW EVERYTHING WAS NICE AND ORGANIZED I WOULD HIGHLY RECOMMENDED THIS DEALERSHIP TO ALL FRIENDS AND FAMILY IN MY AREA. TIME EFFICENT REALLY DO LIKE HOW EVERYTHING WAS NICE AND ORGANIZED I WOULD HIGHLY RECOMMENDED THIS DEALERSHIP TO ALL FRIENDS AND FAMILY IN MY AREA. More
by CHRIS.CHECO
Verified CustomerEmployees Worked With
February 23, 2019
My first vehicle They were very patient with me and got me in a beautiful 2013 Tuscon. It's way more than I expected. I thought I'd get a 2001. A 2013 was a blessing. They were very patient with me and got me in a beautiful 2013 Tuscon. It's way more than I expected. I thought I'd get a 2001. A 2013 was a blessing. The sales people are so patient and helpful. I'll go back here for my second car one day More
by Dali1126
Employees Worked With
February 21, 2019
Professional, helpful and efficient. Everyone I met has been very helpful. Atmosphere is very good and I really didn’t mind waiting. I was happy with the service provided Everyone I met has been very helpful. Atmosphere is very good and I really didn’t mind waiting. I was happy with the service provided More
by CWNORTHEAST
February 20, 2019
Great Service I was greatly pleased with the service I received yesterday at prestige lexus of Middletown. Ryan treated me as though I was the most important perso I was greatly pleased with the service I received yesterday at prestige lexus of Middletown. Ryan treated me as though I was the most important person at the dealership. Thanks Ryan More
by topmuzzie
Employees Worked With
Service, Ryan
February 20, 2019
Helpful and professional Ryan Dolan was professional, nice, and got the job done! He was helpful when I called about my car not turning on and directed me to road side assista Ryan Dolan was professional, nice, and got the job done! He was helpful when I called about my car not turning on and directed me to road side assistance. When my car was towed to Lexus he made sure the battery was changed the next day. Thank you so much! More
by CGAV345
Employees Worked With
Ryan Dolan
February 11, 2019
Tremendous customer service! Chris Nenning is the absolute best! Completely knowledgeable, personable, and customer focused. I would highly recommend anyone who has a Lexus to b Chris Nenning is the absolute best! Completely knowledgeable, personable, and customer focused. I would highly recommend anyone who has a Lexus to bring it to Prestige Lexus of Middletown. More
by Ajjmom
Employees Worked With
February 07, 2019
Irresponsible and dishonest This poor rating has to do with a service. I took my car in for work on two recalls. The work was done. I left with recommendations for thousands o This poor rating has to do with a service. I took my car in for work on two recalls. The work was done. I left with recommendations for thousands of dollars worth of unnecessary repairs. When I was pressured to make an appointment by Chris, to take care of the "repairs" I let him know that I would not at that moment. I would check with my regular mechanic. His entire demeanor changed from friendly and caring to cold. I brought my car, along with the estimate to my HONEST mechanic who took care of the needed work. The cost was a fraction of what was estimated by this Lexus dealership. The other repairs were not necessary, or seriously over charged. In addition, I heard a rattle. When I took my car to my trustworthy mechanic, he learned that the transmission screws were not tightened all the way from the time the recall work was done. I am outraged by the horrific service and dishonest quotes that I received. More
by Elise, Hudson Valley
Employees Worked With
Other Employees :
unsure of the parts person involved in the outrageous quotes
February 06, 2019
Easy decision I already knew I wanted a Lexus just not sure which one. At my first visit while roaming the showroom I liked that there was no pushy sale person, I w I already knew I wanted a Lexus just not sure which one. At my first visit while roaming the showroom I liked that there was no pushy sale person, I was able to check out every model. Then John approached me and started a conversation which eventually lead to my interest in the MX model. I went home, thought about it for a while and then called John 2 weeks later to say I changed my mind and was interested in the UX. When I came in for my next visit John already had a test car waiting for me. He walked me thru the purchase/leasing process and in the end, I bought the UX. I also traded in my Subaru for a beautiful Nissan Altima which my husband adores. John called me a few days later to see how I was liking the UX - love it! Everyone was super friendly and helpful and I would recommend Prestige Lexus! More
by commish2x
Employees Worked With
Other Employees :
Matthew Gallagher, Sabrina Allocca
February 05, 2019
I was an easy sell. Picked up in snow storm by dealership because I had decided to buy mazda from them. When got to dealership was discovered the mazda had no inspection Picked up in snow storm by dealership because I had decided to buy mazda from them. When got to dealership was discovered the mazda had no inspection sticker so my time was kind of wasted. Other than that everyone was friendly and a pleasure to talk to. Good job Melissa. I am an easy sell and you made things go smoothly. More
by jaredrosadoproductions
Employees Worked With
February 03, 2019
Excellent Customer Service They gave me a great deal on my new used car and offered me a bumper to bumper warranty with no deductible through Lexus even though I purchased a Hyu They gave me a great deal on my new used car and offered me a bumper to bumper warranty with no deductible through Lexus even though I purchased a Hyudai. Both the saleman Nick and the manager went out of their way to meet my needs. More
by Bonnie3030
Employees Worked With
Nick Giordano
