Back

Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
Contact Dealership

3496 Route 6

Middletown, NY

10940

Directions

By Type

Showing 1,460 reviews

March 13, 2019

Best Car Buying Experience I've Had Patrick was the best help with buying a used car. I was in quite a bind when my truck was totaled and wasn't sure how the whole process of securing a More

by dschwertz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Helmer
March 13, 2019

Excellent Sales Consultant Patrick was great. From the time of arrival at Lexus to departure, he showed the utmost attention and care regarding my car purchase. I would definit More

by rlenam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leida Rodriguez , Corey Hayes , Jake Morganstein, Patrick Helmer
March 11, 2019

NO PRESSURE! EXCELLENT CUSTOMER SERVICE! What can I say?! I had an excellent experience with my sales consultant Melissa Horan. I felt no pressure, the whole process went smoothly. I highly r More

by rcohen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2019

Awesome. Coryn, Melissa, and Jake couldn't have been any more helpful and pleasant. Got me the deal I had sought with no haggling. Highly recommend. More

by 007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake, Coryn Gowans
March 09, 2019

Check engine light came on in our car took it to Lexus and found out the gas cap was loose cleared code and tightened gas cap fast friendly service thank you More

by robertk27inny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2019

Never Dusappointed I love getting my car serviced here. They never pressure you and are always honest about what is needed!!! I’m looking forward to buying a new SUV! More

by LEXUS10753
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dolan was excellent service advisor
February 26, 2019

very nice dealership When we came to the dealership every one there was nice. We worked with Coryn she was good. They make good on the winter floor mates for us. More

by dseeley54
Recommend Dealer
Yes
Employees Worked With
Coryn Gowans
February 26, 2019

Easy Breezie with No Pressure My visit to Lexus-Prestige of Middletown was very easy breezie with no pressure what-so-ever. Sales Rep John Roscino & Svc Rep Chris were A plus (extr More

by Mocadd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2019

It’s not Lexus of farmingdale for sure The gentlemen who sold me the car was the professional and had the patience of job. After that it was all down hill. Paperwork incorrect and I did not More

by janeellis5253
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Lexus of Orange County responded

We are sorry to hear about your issues with your paperwork. We understand you had a great experience with your salesperson. Please feel free to follow up with him directly so we can assure all remaining issues have been resolved with your warranty and insurance.

February 25, 2019

Terrible The only thong the sales department cares about is closing the sale . AFter that they could care less about how happy or un happy you are. I will nev More

by sergio.gonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Gallagher, Coryn Gowans
Mar 22, 2019 -

Lexus of Orange County responded

We are happy to hear that you have had a great experience with our service department. We hope to change your mind about sales. We can assure you that we care greatly for our customers and all of their concerns, before, during and after their sale.

...
112
...