Lexus of Orange County

excellent service and responsiveness The people at Prestige Lexus of Middletown are honorable and straightforward. They answer every question clearly and unequivocally. John Roscino is as The people at Prestige Lexus of Middletown are honorable and straightforward. They answer every question clearly and unequivocally. John Roscino is as excellent salesman who understands his clients;'s issues and goes to bat for them. The store manager, Gary Cohen, is likewise understanding and flexible when he can be. All issues surrounding a purchase from test drive to the final paperwork are handled smoothly and efficiently. The Lexus vehicles tend to speak for themselves. A fair and unrushed approach makes the process actually fun and interesting.The building itself is new ( 2 years old) and very clean. I highly recommend this dealership . Hopefully my car will perform just as well. More

Outstanding! From beginning to end We stopped in to look at the rx350 and purchased the vehicle and I couldn’t be happier! Everything and everybody was professional, honest & informatio We stopped in to look at the rx350 and purchased the vehicle and I couldn’t be happier! Everything and everybody was professional, honest & informational. Our salesperson, D, was knowledgeable and helpful with zero pressure applied. He made the whole experience outstanding and we will be going back to see for our next vehicle. More

A + Service! KUDOS Walked in to trade my MB and was unsure what I wanted. John Roscino approached me and introduced himself . He was warm, attentive, and not pushy. Walked in to trade my MB and was unsure what I wanted. John Roscino approached me and introduced himself . He was warm, attentive, and not pushy. Every step of the way he was all about sticking to what my needs were . We discussed where I needed my payments to be . By the end of the day I walked out with a rx350, with payments a little more than I wanted. But hey, It was worth it , it was still within my budget. The overall experience was exceptional . I will pay a little more for quality and professionalism. John kept his word. He was professional, knowledgeable and walked me threw the entire process of how every single feature of the car works. WOW! Who does that? Much Kudos to you John, More

very professional Treated me with respect, kept their word and went above and beyond, good customer service and very responsive to all my questions. A pleasure buying f Treated me with respect, kept their word and went above and beyond, good customer service and very responsive to all my questions. A pleasure buying from them. Thank you More

What 'a Service Department' Ought to Be Your Service Department in Middletown is 'the real deal.' Communications are extraordinarily prompt, clear and useful. I appreciate the dedication a Your Service Department in Middletown is 'the real deal.' Communications are extraordinarily prompt, clear and useful. I appreciate the dedication and decency of your people. More

Highly Recommend! Will do business again. I can honestly say that Melissa Horan was a pleasure to work with. This was the first time I have been to a dealership without feeling pressured! She I can honestly say that Melissa Horan was a pleasure to work with. This was the first time I have been to a dealership without feeling pressured! She spoke to me more like a friend than a saleswoman, giving real-life examples of how to use each of the (numerous) features included in the RX350F. Melissa, thank you so much for helping me through this process of purchasing my dream vehicle at the best possible price! More

Great, No Pressure Purchase One of the best car purchases we have had. Melissa was a pleasure to deal with. She was knowledgeable and very easy to talk to. We recommend Middletow One of the best car purchases we have had. Melissa was a pleasure to deal with. She was knowledgeable and very easy to talk to. We recommend Middletown Lexus and Melissa to anyone looking to buy a car. SteveS. More

Just a purchase, nothing special I believe the dealer can do better with Negotiating price. The vehicle was given to me with no floor mats and a half tank of gas. If I had a business I believe the dealer can do better with Negotiating price. The vehicle was given to me with no floor mats and a half tank of gas. If I had a business like this I would try my best to make my customers feel special and appreciated. More

Quick in, Quick out - no hassles Ryan was helpful and friendly. My car was in for service and was ready on time. The loaner was clean also. Great overall experience - thanks Prestig Ryan was helpful and friendly. My car was in for service and was ready on time. The loaner was clean also. Great overall experience - thanks Prestige. of Middletown. More

Nickel and Diming I recently brought my 2013 Lexus RX350 in for a 55,000 service (basically checking fluids and rotate tires). The service mechanic notice a nail in one I recently brought my 2013 Lexus RX350 in for a 55,000 service (basically checking fluids and rotate tires). The service mechanic notice a nail in one tire and would cost $42 to repair. The repair was made and a total bill was over $200. I know the warranty is over but I continue to bring my vehicle to a Lexus dealer for piece of mind and I thought they would want a valuable and repeat customer. I feel with all the money spent at this dealership and other Lexus dealerships they should have not charged for the tire repair or at least have given me a discount. Somewhat disappointing. More