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Lexus of Orange County

Middletown, NY

4.7
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

June 15, 2023

The gentleman we worked with was great. I apologize for not remembering his name. The service was quick. The people were friendly and with our coupon the price was fair. More

by TOMC19967
Recommend Dealer
Yes
Jun 16, 2023 -

Lexus of Orange County responded

Hi Tom, Thank you very much for trusting us with your time and business here at Lexus of Orange County. We're happy to have helped and gotten you safely and quickly back on the road. And we'll make sure your compliments are heard. Travel safe and visit us again whenever we can next be of service.

June 15, 2023

Adrian was a great sales man, I was really happy going throughout the process in getting my first car. More

by Helenkehoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Lexus of Orange County responded

Hello Helen, We love helping guests purchase their first vehicle and can't thank you enough for trusting Adrian and the Lexus of Orange County team with your experience. He'll be proud hearing his guidance led to a happy visit. Our team is here to support with anything you need down the road, so be sure to reach out or drop by anytime. Travel safe and have fun!

June 14, 2023

I recently had to wait one and a half hours for an oil change, tire rotation and filter change. A very long time to wait in a waiting area that had only maybe 10 seats that were all taken. I walked outsi More

by Rmcuadros
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Jun 15, 2023 -

Lexus of Orange County responded

Hello! Thank you for taking the time to share your feedback with us. We apologize for the long wait time and for the limited seating in our waiting area. We understand how frustrating it can be to wait for an extended period of time, and we appreciate your patience. We'll take your feedback into consideration as we work to improve our services. We'll do our best to ensure that we have a better selection of food, beverages, and seating in the future. Thank you for choosing us here at Lexus of Orange County. If there is anything you would like to further discuss, we are just a phone call away!

June 11, 2023

Excellent customer service. My car purchase experience was pleasant and smooth. Highly recommend this dealership. More

by varun.patel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcial Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Becerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willfredo Cruz
Jun 12, 2023 -

Lexus of Orange County responded

Hi Varun! Congratulations on your new car! We appreciate the 5-star review! Thank you for your business, we hope to see you again soon.

June 10, 2023

Always quick and courteous service. They always go through the vehicle thoroughly during service and notify of anything needed. Found rear endlinks starting to wear and already have a w More

by MoparGuy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike(service)
Jun 12, 2023 -

Lexus of Orange County responded

Hello! It is lovely to hear that Chris was of great help while servicing your vehicle. Thank you for your kind words, we hope to see you again soon.

June 09, 2023

Very pleased and satisfied with the work that you’re doing. Keep up the good work! More

by Dextra3d
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Lexus of Orange County responded

Hello! We appreciate the 5-star review! Thank you for your business and shoutout to Stephen and Chris, we hope to see you again soon.

June 09, 2023

Michael was excellent. Loved the video inspection. Nice waiting room. Great communication and short wait time. More

by temccaffrey
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael
Jun 12, 2023 -

Lexus of Orange County responded

Hello! We appreciate you for choosing us here at Lexus of Orange County and for shouting out Michael for his hard work and amazing effort. Until next time, travel safe!

June 09, 2023

Very disappointed that a dealership fails to perform other needed checks because my car was brought for oil change..... Not even wiper fluid?'??. More

by MARCELSIOR310
Recommend Dealer
No
Employees Worked With
Melissa Horan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Lexus of Orange County responded

Hi Marcel, It is regrettable to see that you are dissatisfied with our service department. We would appreciate the opportunity to learn more about your time here and come up with an amicable solution. When you have a moment, please contact me at the number below. Best, Wayne Pfeiffer Service Manager 845-450-7051

June 08, 2023

Excellent service. On time appointment. Good explanation of service work. Technician very knowledgeable & extremely helpful. More

by jeffjudy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Lexus of Orange County responded

We are so glad our technician was able to help and keep you informed! We hope to continue providing excellent service in your visits to come.

June 08, 2023

The service is courteous and first rate. I'm very happy with my new Lexus! More

by alanna.smith84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcial Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Lexus of Orange County responded

Hi Alanna, It is lovely to hear that Chris and Marcial were able to provide you with a lovely car buying. Thank you for choosing Lexus of Orange County, we hope to see you again soon.

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