Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Orange County
Middletown, NY
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,460 reviews
September 05, 2019
great The staff that I worked with are great in the service dept. although the new service manager isn't friendly and does not speak no smile overall the ot The staff that I worked with are great in the service dept. although the new service manager isn't friendly and does not speak no smile overall the other staff made up for it. they were very informative and friendly. More
by ashalln32
Verified Customer
September 03, 2019
Great Car Buying Experience I recently purchased a certified pre-owned Lexus from Prestige of Middletown and it was a very pleasant experience. The sales associate was very atten I recently purchased a certified pre-owned Lexus from Prestige of Middletown and it was a very pleasant experience. The sales associate was very attentive to what I was looking for and I was able to find a vehicle that fully met my needs. More
by KMERRITT222
Employees Worked With
Malik Muata-Kwesi Sales Associate
September 03, 2019
My new 2020 NX Special thanks to Melissa and Corey for finding the car that I wanted to get . I am very happy with my new 2020 NX Lexus! Special thanks to Melissa and Corey for finding the car that I wanted to get . I am very happy with my new 2020 NX Lexus! More
by Gloria Ortiz
August 30, 2019
The most amazing experience EVER!!!! John Roscino was everything and more!!!! I walked in not knowing what to expect the beauty of the building captivated me. Then we were so blessed to John Roscino was everything and more!!!! I walked in not knowing what to expect the beauty of the building captivated me. Then we were so blessed to meet John and now became the proud owners of a Lexus FC 350. I will never shop anywhere else. Thank you John thank you lexus and thank you Corey. More
by brooke96
August 28, 2019
First Disappointment I took my car there Saturday to determine why my car was sounding like a truck. After assessing the problem I was escorted to where the mechanic was w I took my car there Saturday to determine why my car was sounding like a truck. After assessing the problem I was escorted to where the mechanic was working to see what needed to be fixed. I asked for a price and was told it would take 15-20 minutes. While waiting I received a text message from the service manager detailing what needed my immediate and fure attention along with the prices. As I was about to select what I wanted done Chris appeared and gave me a print out of what he texted. He said my car was being washed and he’d get m out ASAP. I asked him about the service I wanted fixed and he informed me that he didn’t have the parts onsite they would have to be ordered. Gave me my bill for the oil change and sent me on my way. I called Prestige in Ramsey and was helped by Joe who ordered the part and gave me a loaner. What service! When Joe and Cindy worked at the Middletown service I NEVER experienced this service! I’ll NEVER return. I’ll take my car to Ramsey where they service you better. More
by LEXUS10753
Employees Worked With
August 24, 2019
Amazing staff and service The staff and service went above and beyond any of the dealerships I’ve dealt with. They treated me and my wife like family. No pressure or usual deal The staff and service went above and beyond any of the dealerships I’ve dealt with. They treated me and my wife like family. No pressure or usual dealership games. Just quality personalized service. The easiest car buying experience ever. Alfred, Melissa, and Jason are the best in the business. Thank you again for making us feel special and not just like another customer. More
by J.K.
August 21, 2019
Excellent experience Expedite repair under special circumstances. The adviser Chris was very accommodating and kept me up to date thru the process. I broke down while tr Expedite repair under special circumstances. The adviser Chris was very accommodating and kept me up to date thru the process. I broke down while traveling upstate NY for vacation.. my car was towed to the dealership, and although I am not a regular customer there they have treated me the way any one would hope to be treated under this circumstance. They also went the extra mile and helped me to obtain a tow device back to my home. More
by klinger0
Employees Worked With
August 07, 2019
Great Car Buying Experience I have been searching for the right car for a while now. I happened to find it closer than I thought. After looking over the car and test driving it I have been searching for the right car for a while now. I happened to find it closer than I thought. After looking over the car and test driving it, John was very helpful will all questions and concerns. He made sure to tell me all details of the car. I've never bought a used car from a dealership but I chose the right place and they set me up with the right person. More
by Snarlp555
August 06, 2019
Staff were all helpful and effective. I visited the showroom and spoke with a salesperson 2-3 times and was able to work out a deal which frankly surprised me. Everyone was very friendly a I visited the showroom and spoke with a salesperson 2-3 times and was able to work out a deal which frankly surprised me. Everyone was very friendly and accommodating...This is my first week with the car and so far my biggest concern has been remembering all the material on the various buttons and controls that come with this car. More
by kushadan1
Employees Worked With
Other Employees :
Alfred Marrero Sr., Miss Rodriguez and Mr. Cohen, Coryn Gowans
July 29, 2019
Excellent Service Routine service visit this time. Excellent staff, always very respectful and knowledgeable. Very comfortable waiting area and I always drive away w Routine service visit this time. Excellent staff, always very respectful and knowledgeable. Very comfortable waiting area and I always drive away with a clean car!! More
by MVAA4
Employees Worked With
Ryan Dolan
