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Lexus of Orange County

Middletown, NY

4.6
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

October 07, 2019

Excellent Service The staff were very friendly, courteous and professional. They took the time to explain the necessary services needed on my vehicle in a way that I wo More

by Olori610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2019 -

Lexus of Orange County responded

Thank you for the great review! We are glad to hear that you had such a wonderful experience while visiting us. We hope to see you again soon!

October 04, 2019

Very pleasant atmosphere The minute I walked in I was greeted by the most wonderful staff and made me feel at home. My buying process was stress free and I would recommend any More

by Melvin H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coryn Gowans, Michael Fischetti
Oct 04, 2019 -

Lexus of Orange County responded

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!

October 04, 2019

Excellent experience Everyone was friendly, and pleasant to deal with. The service area allowed me to get some work done while waiting for my car. I almost forgot where More

by matthew.staltare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coryn Gowans
Oct 07, 2019 -

Lexus of Orange County responded

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!

October 04, 2019

Excellent Sales Team and Customer Service. Excellent friendly Sales Team and Customer Service. Knowledgeable and informative team related to the Nexus vehicles. Very nice show room and frien More

by EMMANUELOGUNDELE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malik Muata-Kwesi
Oct 07, 2019 -

Lexus of Orange County responded

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!

October 04, 2019

Very pleasant experience In general, I had a very pleasant car buying experience. Melissa, John and Michael did their best to move the purchase along efficiently and professio More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Fischetti
Oct 04, 2019 -

Lexus of Orange County responded

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!

October 03, 2019

Effortless with Top Notch Service My service advisor Ryan was extremely accommodating and made my service appointment effortless. Ryan made my car his number one priority and had an an More

by GOODVIBRATIONCREATIONS88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dolan
Oct 04, 2019 -

Lexus of Orange County responded

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!

October 02, 2019

John Roscino made the car buying experience a joyful one. We arrived at the dealership not knowing anybody and John, a veteran, introduced himself. From then on my wife, who is a vet, and I were very impresse More

by woofer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Lexus of Orange County responded

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!

September 20, 2019

Customer review The advertised internet price was 'incorrect' according to the general manager and the customer should feel 'lucky' that the price is being honored. More

by RP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Fischetti
Sep 21, 2019 -

Lexus of Orange County responded

Thank you Mr Payne for your feedback. We do appreciate your business and are sorry to hear that you were not completely satisfied. As you are aware there was a typographical error and we were advertising the price for lower than what we owned the vehicle for, even though it was a vehicle that we just acquired days earlier. With that being said we did keep our word and agree to sell it to you for that price. I assure you there was no intention of making you feel less than valued. We were simply explaining why we could not negotiate further when you kept asking us to. We hope that you have many years of enjoyment with your new vehicle. Thank you again for your business, and thank you again for your service to the country.

September 18, 2019

Best service as always One thing I can always be assured of is that my experience at Prestige Lexus is phenomenal. The consistent friendly and professional atmosphere and a More

by jo-ellen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Lexus of Orange County responded

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!

September 14, 2019

great Mike was outstanding! Couldn't have asked for a better rep to help me with the whole process would definitely recommend for anyone that needs a car " More

by david
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gavaia, Michael Fischetti
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