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Lexus of Orange County

Middletown, NY

Overview
Employees
Reviews
Vehicles
4.7
1,460 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,460 reviews

June 20, 2023

Great service all around. Customer service here is second to none. The maintenance video was a plus. More

by six7zero
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2023 -

Lexus of Orange County responded

We are so happy to hear that our team is providing quality customer service and that you appreciated the maintenance video. Our people at Lexus of Orange County can't wait for the opportunity to assist you again!

June 20, 2023

This is the first dealership I have truly liked! Chris, the service guy goes above and beyond for the customers and ALWAYS has a loaner car when needed. The service there is EXCELLENT! Thumbs up to More

by BRANDIL_MANN
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2023 -

Lexus of Orange County responded

It is so exciting to finally find somewhere that meets your needs, and Lexus of Orange County is thrilled to have been that dealership for you! Thank you for your kind words toward Chris and our team. We are excited to help you out again in the future!

June 19, 2023

The attention is excellent, the people who work there are super attentive. I am very happy to be part of the Lexus family.Thank you. More

by Alejandra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
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Jun 20, 2023 -

Lexus of Orange County responded

It's wonderful to see our team provide excellent service and very attentive during your visit. We are looking forward to seeing you again soon, Alejandra!

June 18, 2023

I leased a UX 250h with my trade in at the end of April. It took about 3 weeks for them to complete the trade in transaction with my old car. I didn’t receive my car registration until after my temporary o More

by Jelivem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

Lexus of Orange County responded

I regret to learn your car buying experience was not what you expected it be. I would appreciate the opportunity to address this and learn more about what we can do to earn back your confidence in us. Please contact me at your earliest, I look forward to speaking with you soon, Stephen Berkowitz 845-589-5424 Sales Manager

June 17, 2023

Very good service lady at desk could of been more pleasant otherwise all good 👍🏻 l More

by Caroline.antoniades
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

Lexus of Orange County responded

Caroline, I regret to learn about the level of customer service you received from one of our team members. We are committed to providing excellent customer service and if this experience is something you would like to discuss further, please contact me directly. Wayne Pfeiffer 845-450-7051 Service Manager

June 17, 2023

Courteous, clean and prepared for my arrivals Mike was through, attentive and able to get me in and out timely More

by Sbeerod@aol.com
Recommend Dealer
Yes
Employees Worked With
Mike
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Jun 20, 2023 -

Lexus of Orange County responded

We are pleased to hear Mike was thorough, attentive and had you back on the road in no time. See you again soon!

June 16, 2023

Quick appointment availability. Prompt service with video appreciated. However I was not in their system and had been in this office previously. More

by freshnani3
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Lexus of Orange County responded

We appreciate you taking the time to share your feedback about the quick and prompt experience you had with our team. Come visit again soon!

June 16, 2023

Very pleasant There not much to say the Sid the work and have a print out that tells me what was done and what needs to be done. Everyone was very nice and I have nothing bad to say More

by DMWATKINS32
Recommend Dealer
Yes
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Jun 16, 2023 -

Lexus of Orange County responded

Hello, Thank you very much for working with us to care for your vehicle here at Lexus of Orange County. We're happy to hear you enjoyed a pleasant experience. Come see us again whenever we can next be of service, and please be sure to mention where our team can improve to ensure you receive five-star care.

June 16, 2023

Very professional and courteous I feel like I was treated as a valuable customer , not just a number More

by BEACHSIDE9639
Recommend Dealer
Yes
Employees Worked With
Idr
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Jun 16, 2023 -

Lexus of Orange County responded

Hello, Every guest who trusts us with their time and business is valued here at Lexus of Orange County, and it's wonderful to hear that was conveyed through professional and courteous assistance. Thank you for the kind compliments. Drive safe and reach out again whenever we can next be of help.

June 16, 2023

The waiting while serviced time was very minimal. The service agents were friendly and very professional. I would recommend getting services done at this location. More

by Philliesown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Lexus of Orange County responded

Hello, We appreciate you trusting us with your vehicle's care and are happy to have been able to get you quickly and safely back on the road. Thank you for complimenting the professional, friendly assistance you received and your recommendation as well. Travel safe and come see us again whenever we can next be of service here at Lexus of Orange County.

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