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Lexus of Omaha - Service Center
Omaha, NE
215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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215 Reviews of Lexus of Omaha - Service Center
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November 27, 2018
BAD TIRE Tire light came on while driving, drove straight to Llexus and the problem was corrected within the hour. Driving into a dealership at 3 PM on a Monda Tire light came on while driving, drove straight to Llexus and the problem was corrected within the hour. Driving into a dealership at 3 PM on a Monday afternoon, I didn't except such quick service. Staff at Lexus are all excellent and explain in detail all issues with car. Only place I trust for car services in Omaha. More
by kathyqs
Employees Worked With
Adi, Scott Schubert
November 13, 2018
Great experience. From setting up the service appointment to reminders to arrival at an indoor, clean facility to ongoing communication to pickup my experience was exce From setting up the service appointment to reminders to arrival at an indoor, clean facility to ongoing communication to pickup my experience was excellent. Great dealership. More
by Wantgoodservice
Employees Worked With
Nick Berg, Adi Sakic
November 05, 2018
Very professional. Very competent. Friendly and welcoming. Everyone is so friendly and willing to help.a very pleasant experience. Professional and competent. Just a great experience. Courteous and great at e Everyone is so friendly and willing to help.a very pleasant experience. Professional and competent. Just a great experience. Courteous and great at explaining everything. More
by Cidted123
Employees Worked With
Kelly fields
October 10, 2018
Service at Lexus of Omaha I am impressed by their service very much. Comfortable environment, very polite and professional staff,and excellent service. I have been there for se I am impressed by their service very much. Comfortable environment, very polite and professional staff,and excellent service. I have been there for service for years, and will be back for sure. More
by George
Employees Worked With
Adi
September 26, 2018
Service above and beyond great! Excellent service department. Problem yesterday late afternoon - RX350 was starting weird and battery light was coming on momentarily. Called to let Excellent service department. Problem yesterday late afternoon - RX350 was starting weird and battery light was coming on momentarily. Called to let the Lexus service department know my wife was on the way in for a look see. She arrived to a service party of three service personnel who took exceptional care of her and the car. This is service unlike any she had ever experience before. Remarked to me that it made her feel important and someone they couldn't wait to help. They solved the problem, battery, and had her on her way within an hour. Great, professional service people and department. And Jennifer Milliti, thank you for working us through the lease. Best auto lease I've ever had and best auto, bar none. Thanks to Lexus of Omaha. More
by skw1965
Employees Worked With
Jenifer Milliti, Adi Sakic, Kelli
March 07, 2017
Thought Lexus was a customer service based purchase.. Bought a brand new IS 350 F sport from Lexus of Omaha. Shortly after the purchase the rear window started leaking when it was taken through the car w Bought a brand new IS 350 F sport from Lexus of Omaha. Shortly after the purchase the rear window started leaking when it was taken through the car wash. After bringing in multiple times they couldn't fix and said don't take it through that car wash. Recently brought in for a tire rotatation and oil change. Mentioned at drop off that the left front tire was losing tire pressure. After picked up continued to lose tire pressue so obviously tires were not rotated. Then checked the oil and it was black...they did not change the oil either. I immediately went to Lexus and talked with the service manager who was polite and said he would get to the bottom of it and call back the next day. No call back! Tried reaching out a couple times To get the service done that I paid for and he has not returned calls Or email. More
by Not Happy 123
Employees Worked With
Curtis Smith
December 20, 2016
Very bad customer service, and very bad management I leased a 2015 lexus IS250, I have 13,000 miles on it, yesterday I took it to the dealer to check on the tires pressure since it has the tire pressu I leased a 2015 lexus IS250, I have 13,000 miles on it, yesterday I took it to the dealer to check on the tires pressure since it has the tire pressure lights on. To my surprise we found out that the two front tires has bad steel built and need replacement, The service person there told me it will cost me $475 to replace the two tires. I said what happened to the three years warranty, they said it does not not cover tires. Imagine 13,000 miles on the care and we have to replace the tires, what kind of tires they selling us. I requested to speak to the general manager and left him 2 voice mail but no one returned my call. They are very unprofessional and I will never buy any lexus ever. My advice to people who reads this comments is to stay away from this dealer and go somewhere else. You sell you cars and warranty but they do not honor it when you have issues. More
by zaher
Employees Worked With
Finance Manager, service manager
July 29, 2016
REDEEMED - Where's the customer service. BUYERS BEWARE - Here I am, 6 months in trying to get a "three for one" protection claim resolved. Larry Vondra called me late at night back in March BUYERS BEWARE - Here I am, 6 months in trying to get a "three for one" protection claim resolved. Larry Vondra called me late at night back in March and I emailed him the documents he requested on March 8th. Sent a follow up email on March 19th. Left a voicemail on April 7th, April 25th, May 9th, May 25th, June 27th, and I haven't heard back from him at all. I even reached out to corporate and had a case manager involve, but nothing is being resolved. As Murphy's law would state, "all warranties expire until payment of invoice," and yet I still have a valid warranty until 2018. THEY ARE REFUNDING WHAT I PAID FOR THIS 3FOR1 CONTRACT. IT SOUNDS LIKE THIS COMPANY DENIES OTHERS AS WELL. IT TOOK QUITE SOME TIME, BUT THE DEALERSHIP PROVIDED THAT CUSTOMER SERVICE THEY'RE KNOWN FOR, ABOVE & BEYOND. More
by par61
Employees Worked With
Larry Vondra
December 16, 2015
Lexus does house calls! My wife's RX wouldn't start. It's almost 5 years old and needed a new battery. Jeff From Lexus of Omaha came to the house and installed it! Seriously! My wife's RX wouldn't start. It's almost 5 years old and needed a new battery. Jeff From Lexus of Omaha came to the house and installed it! Seriously! She was rolling in 30 minutes from the time she called them. All this for about $25 more than a battery costs at a parts store. Wow! Just another reason she won't even consider anything but a Lexus. More
by Jay Scott
Employees Worked With
Jeff Sagedal
March 09, 2014
Terrible Customer Service Dealership stated replacing Terrible Customer Service Dealership stated replacing said part would cure my vehicle problem. I responded said parts were still under warranty, but D Terrible Customer Service Dealership stated replacing said part would cure my vehicle problem. I responded said parts were still under warranty, but Denso brand not Lexus. Dealership insisted replacing Denso part would cure my vehicle problems (although Denso was still under warranty). Let me also point out, Denso makes many part for Lexus and is even the manufacture of Lexus ECU. I replaced said parts at dealer recommendation, but parts did not solve car problem. I requested my service rep to addressed I replaced warranty parts unnecessarily and should not have to incur complete cost of parts because I only replaced parts at dealer recommendation. Customer service rep stated there was nothing he could do. But wait! It gets worse. I contacted two members at Lexus dealership to address my concern. One person whom was in management, the other was in customer relation. My emails were COMPLETELY IGNORED by BOTH PARTIES. Ignoring a customer that had a concern exacerbates the situation. Due to the poor service I received, I could never recommend this Lexus dealership as they clearly treated me as they could care less about me as a customer spending money at their establishment. More
by frankstewart1237
Employees Worked With
Nick, Brad,Jocelin,Mr.Smith
