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Lexus of Omaha - Service Center

Omaha, NE

4.8
218 Reviews

218 Reviews of Lexus of Omaha - Service Center

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April 07, 2021

I discovered a deflating tire on a Saturday morning, called Lexus and took the car in. Without a reservation, they fixed the problem. Turned out to be 3 nails in the tire. More

by Jim J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo
Apr 07, 2021 -

Lexus of Omaha responded

Jim, thank you for taking the time to leave us a review! It was our pleasure to assist you with your tire here at Lexus of Omaha, and if you ever need anything else, don't hesitate to come back and see us again!

April 02, 2021

Solid , prompt, professional service... as always. Appts Solid , prompt, professional service... as always. Appts are flexible. All staff that I come into contact with acknowledge me and ask if they assist More

by gkrumsick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo
Apr 05, 2021 -

Lexus of Omaha responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Omaha, and we look forward to your next visit!

March 30, 2021

Expect unparalleled service at Lexus of Omaha. The hand-in-glove treatment from team members like Kelly Fields results in complete transparency and comfort in decision making and extending the life of More

by GeorgeRX450h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Fields
Mar 31, 2021 -

Lexus of Omaha responded

This review makes our day! Thank you for your loyal business and your outstanding feedback about Kelly and the team. We look forward to assisting you next time at Lexus of Omaha!

March 29, 2021

Great service; great attitudes. Very pleasant to deal with for sales or service. Highly recommended!! Service was done sooner than expected. I will buy our next Lexus from Lexus of Omaha. More

by sandman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adi
Mar 30, 2021 -

Lexus of Omaha responded

Thank you so much for recommending Lexus of Omaha! We are delighted to hear that you're satisfied with our service and we appreciate you trusting us with your vehicle. Hope to see you at your next visit!

March 19, 2021

The people at Lexus are the reason I own a Lexus. Kelly is the heart and soul of the dealership. I look forward to having my car serviced. More

by Sebastian
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly
Mar 19, 2021 -

Lexus of Omaha responded

Sebastian - Thank you for the review! It means a lot to hear that you are so confident in Kelly to get the job done. Drive safely, and we hope to see you again at Lexus of Omaha!

March 17, 2021

Great experience, very efficient. Everyone very friendly. Came in for 10,000 mi service which they said would take about an hour. My car was washed and ready in 50 mins! More

by sherry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo Barrera, Luke Janning
Mar 17, 2021 -

Lexus of Omaha responded

Sherry, we are thrilled that our team delivered the kind of friendly, efficient service we expect for our guests! Thank you for choosing Lexus of Omaha and taking the time to review us. We hope to welcome you back in the future!

March 16, 2021

As usual the service was excellent and the service manager was great. I have always been treated so well at this dealership. That is why I go back for service. More

by Linbo.steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Kraft
Mar 17, 2021 -

Lexus of Omaha responded

Thank you for the review! We couldn't be more grateful to have you as a returning customer here at Lexus of Omaha, and we will certainly pass along your kind words. We look forward to your next visit!

March 13, 2021

Excellent service! Cory Mausback was very helpful. The service area was clean.Cory had the car cleaned inside and outside! Service man replaced front door handles. Four wheel alignment. All in record tim More

by dlpiff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Mausbach
Mar 15, 2021 -

Lexus of Omaha responded

Thank you so much for reviewing Lexus of Omaha! We are very glad to hear that Cory helped your service visit go smoothly and we appreciate you sharing this excellent feedback. Have a wonderful weekend!

March 13, 2021

Great-Only concern- presented with a bill. Then received a text of the charges which didn’t match. Was told the auto response didn’t include all charges. Would rather not have recd incorrect text chgs. More

by Cjam2107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duin- excellent
Mar 15, 2021 -

Lexus of Omaha responded

Thank you for this feedback. We want to provide straightforward service and I apologize that this text was inaccurate. I will share this review with my team, and if there is anything further that I can do to assist you, please reach me directly. Brad Richey - Service Manager - 402-333-6400

March 11, 2021

Kept my appointment on point, very positive experience. Total respect start to finish. Hospitality was wonderful. Top it off by washing my SUV. NICE! Thank You to Kelly. I enjoyed my visit with. More

by Flo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Fields
Mar 11, 2021 -

Lexus of Omaha responded

Flo - We are overjoyed to hear that you had a positive experience working with Kelly and our Lexus of Omaha team. Thank you for supporting us with a wonderful review! We look forward to serving you next time.

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