Lexus of Omaha

Overall experience I was very impressed with the friendliness and honesty of Pat Wallace during my trade negotiations. I felt that Pat had my best interest at heart and I was very impressed with the friendliness and honesty of Pat Wallace during my trade negotiations. I felt that Pat had my best interest at heart and served his employer well. I had a couple of issues that needed resolved and Pat took it upon himself to make things right and have a satisfied customer. I am a satisfied customer. More

Terrible Customer Service Dealership stated replacing Terrible Customer Service Dealership stated replacing said part would cure my vehicle problem. I responded said parts were still under warranty, but D Terrible Customer Service Dealership stated replacing said part would cure my vehicle problem. I responded said parts were still under warranty, but Denso brand not Lexus. Dealership insisted replacing Denso part would cure my vehicle problems (although Denso was still under warranty). Let me also point out, Denso makes many part for Lexus and is even the manufacture of Lexus ECU. I replaced said parts at dealer recommendation, but parts did not solve car problem. I requested my service rep to addressed I replaced warranty parts unnecessarily and should not have to incur complete cost of parts because I only replaced parts at dealer recommendation. Customer service rep stated there was nothing he could do. But wait! It gets worse. I contacted two members at Lexus dealership to address my concern. One person whom was in management, the other was in customer relation. My emails were COMPLETELY IGNORED by BOTH PARTIES. Ignoring a customer that had a concern exacerbates the situation. Due to the poor service I received, I could never recommend this Lexus dealership as they clearly treated me as they could care less about me as a customer spending money at their establishment. More

When I first got my Rav4, I was pleased with the salesman that helped us through the process. Within two weeks of having the vehicle, it went in for a minor fix and I couldn't have been any more displeased w that helped us through the process. Within two weeks of having the vehicle, it went in for a minor fix and I couldn't have been any more displeased with the customer service. I had to be to work and the lady (who I cannot remember the name of) looked at me as if she wanted to say "how is that my problem." Luckily, they were able to get me a loaner car for a day so they could repair the minor fix. Not two weeks later, a more serious fix had to be done. Geri e-mailed my mom asking if they had gotten me a loaner car and, after my mom had replied, got nothing in return. Next, they overnighted the part to my address instead of the company that was going to fix is. I called them about it, Alex seemed as if he wanted to work with me in getting a loaner car for their mistake. I get a call back from Ryan stating I was unable to receive a loaner car for the "duration of the process." I asked him why and he was very unhelpful with the response; stating the same thing again. They seemed to not have taken into account the reasons as to why I would need a loaner (work, taking my son to daycare, etc), which made me very displeased. I am seriously thinking of taking my business elsewhere because of the lack of customer service training in the place of business after my vehicle gets fixed. After this, I want nothing to do with a company that does not treat the customer with respect as well as does not understand the customers concerns. Buy a vehicle from here? Yes. Go back for repairs or other concerns? Absolutely not. Very unsatisfied. More

Don't ever talk to Brad about getting work done to you car because he will change the paperwork behind your back and charge you $2,163 and say it's only $21.63. They are a bunch of rip offs at Lexus o you car because he will change the paperwork behind your back and charge you $2,163 and say it's only $21.63. They are a bunch of rip offs at Lexus of Omaha. More

My recent buying experience at Lexus of Omaha was excellent. Jason was knowledgeable and professional, yet, he made the entire process fun and easy. Not once did I feel "pressured" into making a de excellent. Jason was knowledgeable and professional, yet, he made the entire process fun and easy. Not once did I feel "pressured" into making a decision, and when it came time for negotiations, he was fair, honest and upfront. I purchased the car not only because of the price, but because of the OUTSTANDING customer service I received from Jason and the entire staff. I would recommend this dealership to everyone. Lexus of Omaha has earned my trust and future business. More

Our Lexus journey started with a phone call to the dealership with a request to test drive the RX 350 AWD. Jeff Bahnsen answered my questions and set up a time convenient for me to come in and test d dealership with a request to test drive the RX 350 AWD. Jeff Bahnsen answered my questions and set up a time convenient for me to come in and test drive an RX 350. Jeff was timely in his responses via e-mail and friendly on the phone. I so appreciated his approach and everyone I met at the dealership was courteous and went out of their way to make sure I was being taken care of. I fell in love with the Lexus. We have been Infiniti drivers for the last 10 years. I think this may be the first of many Lexus vehicles I will lease and we may even convert my husband before his next purchase in 2014. Casey LeMaster spent 2 hours with us the morning we picked up our new vehicle. He was thorough in his overview and demonstration of the vehicle's technology and overall operation. He made sure we understood everything before we drove off the lot. Never in our 30 years of purchasing and leasing vehicles have we experienced such excellent customer service. Bravo Lexus of Omaha!! More

We have been long-time customers of Lexus of Omaha, back to when they first opened. This dealership not only has exceptional automobiles, but prides itself in having the absolutely BEST staff. They liste to when they first opened. This dealership not only has exceptional automobiles, but prides itself in having the absolutely BEST staff. They listen to your needs, and provide above beyond service; both before and after the sale. Their service department has knowledgeable advisors and technicians; they do not try to 'sell' you what you don't need. Absolutely the highest ratings. More

Listened to my needs, recommended a vehicle to fill those and price, extremely knowledgable/friendly, benefits to customers phenomenal following a sale the continued customer service is great. those and price, extremely knowledgable/friendly, benefits to customers phenomenal following a sale the continued customer service is great. More

We are return customers in good part because of salesman Mike Kraft. His is friendly, thoroughly knowledgeable about his product and eager to be of service to his customer. He was patient with us, answering Mike Kraft. His is friendly, thoroughly knowledgeable about his product and eager to be of service to his customer. He was patient with us, answering our numerous questions as many times as needed. He went out of his way to see that the garage door opener in our new car was programed to work with our garage door at home. We enjoyed his sense of humor also. Larry Vondra was efficient, friendly, thorough, personable and easy to work with. He promptly returned phone calls to answer our questions. The dealership in general is tops in our opinion. Sales staff is polite and dressed for serious business. Thanks for a pleasant car buying experience. More