Lexus of Omaha

Thought Lexus was a customer service based purchase.. Bought a brand new IS 350 F sport from Lexus of Omaha. Shortly after the purchase the rear window started leaking when it was taken through the car w Bought a brand new IS 350 F sport from Lexus of Omaha. Shortly after the purchase the rear window started leaking when it was taken through the car wash. After bringing in multiple times they couldn't fix and said don't take it through that car wash. Recently brought in for a tire rotatation and oil change. Mentioned at drop off that the left front tire was losing tire pressure. After picked up continued to lose tire pressue so obviously tires were not rotated. Then checked the oil and it was black...they did not change the oil either. I immediately went to Lexus and talked with the service manager who was polite and said he would get to the bottom of it and call back the next day. No call back! Tried reaching out a couple times To get the service done that I paid for and he has not returned calls Or email. More

Very bad customer service, and very bad management I leased a 2015 lexus IS250, I have 13,000 miles on it, yesterday I took it to the dealer to check on the tires pressure since it has the tire pressu I leased a 2015 lexus IS250, I have 13,000 miles on it, yesterday I took it to the dealer to check on the tires pressure since it has the tire pressure lights on. To my surprise we found out that the two front tires has bad steel built and need replacement, The service person there told me it will cost me $475 to replace the two tires. I said what happened to the three years warranty, they said it does not not cover tires. Imagine 13,000 miles on the care and we have to replace the tires, what kind of tires they selling us. I requested to speak to the general manager and left him 2 voice mail but no one returned my call. They are very unprofessional and I will never buy any lexus ever. My advice to people who reads this comments is to stay away from this dealer and go somewhere else. You sell you cars and warranty but they do not honor it when you have issues. More

Unprofessional I would give it a zero if I could. Very unprofessional. Tricked me into thinking I could get $1000 rebate without telling me all the requirements. The I would give it a zero if I could. Very unprofessional. Tricked me into thinking I could get $1000 rebate without telling me all the requirements. Then called me 1.5 weeks after the purchase with a "oops, we didn't know you have to provide this too. So Let's finance another $1000 for you". I was there 3 times working with Daniel before we bought the car, all of which the sales team leader Jay Hunter was there overlooking the process, yet again the other requirement of the rebate was NEVER mentioned. Now it's all signed and done and they treated me like I'm the one responsive for it when it's them who messed up and need to pay for their own mistakes. I'm very disappointed in this Bussiness and I can't believe a big dealership like Lexus can blame it on "not knowing" and treat its customer like this. I trusted them when I walked in the door, now all I wanted to do is to return the car And be done with them. More

Repeat Performance I had an excellent first experience when I purchase my first Lexus almost 8 years ago. Although I had my eye on another car (Mercedes), we decided to I had an excellent first experience when I purchase my first Lexus almost 8 years ago. Although I had my eye on another car (Mercedes), we decided to drop by and test drive a few used cars. Rusty went above and beyond to make sure I was choosing the right car that I would be happy with for many years to come. On the last test drive, he brought around a beautiful RX350 that had just been traded in (not on the lot yet). This "test drive", just to see how the RX drives, turned out to be the one! Love how easy Rusty was to work with, no pressure, and he stayed late to finalize everything. He made us feel very special. The entire buying experience was world-class once again. Not sure that I'll ever purchase another vehicle anywhere else. More

My perfect match Jeff Bahnsen helped me find my perfect match in a certified pre-owned RX350. He was pleasant, knowledgeable, and willing to go the extra mile. I took Jeff Bahnsen helped me find my perfect match in a certified pre-owned RX350. He was pleasant, knowledgeable, and willing to go the extra mile. I took an entire month to make my decision and he was so patient. Larry Vondra in the business dept. Also was pleasant and efficient. Mike Hilding, my delivery specialist went over everything at delivery. Lexus of Omaha is a great place to buy a car. More

First Class Experience Michael Cohn was a great salesman. He provided excellent advice and wasn't pushy. Michael and management were very helpful letting us have an extend Michael Cohn was a great salesman. He provided excellent advice and wasn't pushy. Michael and management were very helpful letting us have an extended overnight test drive to really take the car through its paces in our regular daily life. The dealership is brand new and beautiful. They are very hospitable and provide coffee, snacks and other beverages when you have to wait. We were looking for a specific used model that probably is very common at a Lexus dealer, so we ended up purchasing elsewhere this time around. However, given the experience with Michael and the dealership, I hope my next car is purchased here. More