Lexus of Omaha

Always the best! 25 years of excellent service. Today’s visit no exception.From administration to finance, service exceptional. All personable and attentive to detail. 25 years of excellent service. Today’s visit no exception.From administration to finance, service exceptional. All personable and attentive to detail. Would recommend to all. More

Service above and beyond great! Excellent service department. Problem yesterday late afternoon - RX350 was starting weird and battery light was coming on momentarily. Called to let Excellent service department. Problem yesterday late afternoon - RX350 was starting weird and battery light was coming on momentarily. Called to let the Lexus service department know my wife was on the way in for a look see. She arrived to a service party of three service personnel who took exceptional care of her and the car. This is service unlike any she had ever experience before. Remarked to me that it made her feel important and someone they couldn't wait to help. They solved the problem, battery, and had her on her way within an hour. Great, professional service people and department. And Jennifer Milliti, thank you for working us through the lease. Best auto lease I've ever had and best auto, bar none. Thanks to Lexus of Omaha. More

Great car buying experience. We have owned various Lexus vehicles for many years and always have a great experience with the service and sales people. Our latest purchase was for We have owned various Lexus vehicles for many years and always have a great experience with the service and sales people. Our latest purchase was for a NX 300. Our salesman was Kirk Kreifels. Very pleasant person and very patient and knowledgable. More

Excellent Customer Service We have been going to Lexus of Omaha for 10 years and have great confidence in their advice and services. Our safety is of great importance to us and We have been going to Lexus of Omaha for 10 years and have great confidence in their advice and services. Our safety is of great importance to us and they recently noticed we needed new tires. It was obvious once pointed out to us. Everyone is always so very nice when we drive into the dealership or have our vehicle picked up for service. We are so very pleased to deal with Scott S. and his knowledge when buying a new 2018 RX350 sight unseen over the telephone. We can’t wait to get our new car.. More

Smooth as silk Jennifer and Jim new what I wanted and called me to drive it. I have worked with both for years and are always accommodating. Smooth transition. Fair Jennifer and Jim new what I wanted and called me to drive it. I have worked with both for years and are always accommodating. Smooth transition. Fair price. Service outstanding. When you walk in whether service or sales they know me and are family. From management to service I am taken care of. I always look forward going there for service or complimentary car wash. Six stars! Not 5 Michael Perry More

Excellent Sales and Service Experience! This is my third Lexus product purchased from this dealership. I continue to shop here because of the excellent sales and service that I have received This is my third Lexus product purchased from this dealership. I continue to shop here because of the excellent sales and service that I have received each and every time I have made a purchase. The staff goes above and beyond the normal expectations to achieve stellar customer satisfaction. I always tell my friends and family that they should purchase from this dealership if they want the best product, sales experience and service after the sale. More

Top Notch Customer Service Stopped in on a Saturday afternoon, husband and kids in tow and tired of looking at cars. Met Ernie and Jason and they were so helpful, listened to wh Stopped in on a Saturday afternoon, husband and kids in tow and tired of looking at cars. Met Ernie and Jason and they were so helpful, listened to what I wanted and got me in a new SUV with the terms I wanted that day. Kids loved the video game room while we talked, and the car wash service that comes along with the purchase is something I can't say enough about. Cancelled my car wash membership, they will be seeing a lot more of me. I can work from their lounge while the car gets a bath and the kids actually look forward to going, eating jelly beans and playing video games. Called Ernie at 9:00 am this morning about getting my windows tinted, dropped off the car by 9:30 and it was ready before 1:00. Wonderful customer service. Great location too! All of the staff has been so friendly, I simply cannot compare it to any other dealership, it is fantastic! More

Disappointed When purchasing a vehicle one should expect a high level of service. Especially from a brand such as Lexus. This dealership disappoints on all levels When purchasing a vehicle one should expect a high level of service. Especially from a brand such as Lexus. This dealership disappoints on all levels of service. Not only did they fail to impress the Follow-up actions, or should I say their lack of action, also failed. How difficult is it to do what you say you are going to do? I will never purchase nor advise someone else to purchase from this dealership. More

Oustanding experience I have been shopping for a luxury SUV and stopped by over my lunch hour. The salesperson was very knowledgeable. I did not have a lot of time. while I I have been shopping for a luxury SUV and stopped by over my lunch hour. The salesperson was very knowledgeable. I did not have a lot of time. while I was driving they appraised my BMW. When we came back they gave me how much my car was worth. They had their price already as an upfront price. I ran out of time and had to return to work. They emailed me a couple different lease proposals. I picked up the car that night. The car and the paperwork was all ready and the salesperson did not make me wait. They had a delivery specialist that went over the vehicle and I was out of the dealership in a little over an hour. I hate the car buying process and this was the easiest I have ever experienced More

Bad customer service and overpriced no haggle pricing I contacted Lexus of Omaha for a cash purchase of a used Nx. I asked a direct question and recieved a email with double talk. They also where kind e I contacted Lexus of Omaha for a cash purchase of a used Nx. I asked a direct question and recieved a email with double talk. They also where kind enough to send information I already had researched. This place is a complete waste of time . Overpriced to inflate dealer bottom line. The pearson that contacted me said the are a no comission dealer so we use no haggle (Saturn?) price. I have bought 5 Lexus and thought I would give them one more chance. Lexus has lost a loyal customer due to it poor dealer network. STAY AWAY this dealer is making huge profits inflated prices used car 10000 over market be there no haggle prices then still 6000 -7000 more then it should cost. Do not believe the hype. More