Lexus of Omaha | Page 33

Two Times saved by YOU The best customer service ever in the worst weather ever, not once but twice. Came to save me at a gas station where I was stranded and two days lat The best customer service ever in the worst weather ever, not once but twice. Came to save me at a gas station where I was stranded and two days later came to my home and saved me AGAIN!!! Thank you so very much!!!! More

Excellent service, as always. Great attention to detail Highly recommend this dealership. They are the best in Omaha. Purchase experience is streamlined and organized every step of the way. Thanks everyone Highly recommend this dealership. They are the best in Omaha. Purchase experience is streamlined and organized every step of the way. Thanks everyone for making it an easy process. More

Efficient service. As always, I was greeted immediately after driving into the service area. I was offered a loaner car, but, as the service was estimated to take only As always, I was greeted immediately after driving into the service area. I was offered a loaner car, but, as the service was estimated to take only 2 hours, I chose to just wait. I was provided with a Diet Coke and Wi-Fi so the time passed swiftly. Kelly provided a thorough review of what was done to my car and what might need to be anticipated in the future. Very pleased with the service. More

Above and Beyond Purchased a Lexus Certified 2015 RX 350 in December of 2017. Car has excellent in almost every way. In January of 2019 I took it in a for a routine ch Purchased a Lexus Certified 2015 RX 350 in December of 2017. Car has excellent in almost every way. In January of 2019 I took it in a for a routine checkup and was informed that I needed new brake pads on the front tires. Lexus confirm that the pads that were on it when it was sold to me met their standards and that nothing was out of the ordinary. I did some research on my own and found that most pads on new vehicles need to be changed between 50-70,000 miles, which is where my vehicle was. I took the vehicle in to have the pads changed and was put in a brand new RX 450 Hybrid loaner for the day. Later in the day I received a call from the service department and I was informed that when they got everything off they found that the rotors had an a surprising amount of rust build up on them. Because the rust build up was so bad they were not going to be able to buff the rotors, I was going to need to purchase new ones. I was not pleased that the vehicle was needing this as we had just purchased a little over a year before. I expressed my frustration with Alex from the service department and he was very understanding and empathetic. Ultimately I told them to go ahead and put the new rotors on. Alex confirmed and told me he would call back when it was complete. Got my call later that afternoon that my vehicle was ready for pick up. Alex also informed me that due to my frustration and the fact that Lexus stands by everything they sell that he had gotten his managers approval to cover the cost of the rotors and that I would be billed the original amount quoted to me. I was extremely impressed with the gesture. I went from being fairly upset with Lexus to being completely satisfied and appreciative of the way they treated me. They truly went above and beyond to right a wrong and leave me feeling good about my first service experience with them. We will continue to use Lexus for our service needs in the future. More

So accommodating! Scott with the Lexus team has been incredibly helpful and accommodating! My niece recently purchased a vehicle with Scott's help, so she made all Scott with the Lexus team has been incredibly helpful and accommodating! My niece recently purchased a vehicle with Scott's help, so she made all the arrangements for my new vehicle. I was allowed to bring a similar vehicle home, give it a test drive, do the online application for financing and tomorrow Scott will deliver to my home, my new vehicle! I'm looking forward to meeting Scott and the service tech to walk me through all the specialty features of my new vehicle! Thanks Scott and Lexus of Omaha! More

Just what you expect when purchasing a great vehicle. Vehicle was exactly as expected. This was my 5th Lexus purchased from Jeff Bahnsen since 2004. The purchase of a new vehicle and trade-in of the previ Vehicle was exactly as expected. This was my 5th Lexus purchased from Jeff Bahnsen since 2004. The purchase of a new vehicle and trade-in of the previous one went as smooth as could be expected. Working with Tommy Missel was a pleasure as he explained all the technical details of the car-driver interface perfectly. The whole experience is one that I look forward to, again, three years from now. More

Greatest service ever 2018 GX in for 5000 mile checkup. There were a few light scratches on drivers side. Service buffed them out. Still looks show room perfect. They also 2018 GX in for 5000 mile checkup. There were a few light scratches on drivers side. Service buffed them out. Still looks show room perfect. They also serviced my sons 2004 GX last week. I have worked with these wonderful people 25 years. 5 star does not begin to describe them or their work. I do not want to leave sales or management out. From one spectrum to the other all first class people. It’s all about relationships. More

Service excellence! Tremendous service experience; brought '18 RX in for six mo checkup. Also, required a minor re-programming of the parking sensors. All handled seamle Tremendous service experience; brought '18 RX in for six mo checkup. Also, required a minor re-programming of the parking sensors. All handled seamlessly and professionally while we relaxed in the lounge. How all clients should be treated. More

Couldn't have been any better I dropped my car off for service and got a loaner car. I was in and out with my loaner in under 10 minutes. The entire operation is so well organiz I dropped my car off for service and got a loaner car. I was in and out with my loaner in under 10 minutes. The entire operation is so well organized and everyone is completely courteous. My car was done ahead of the promised time and I was called as promised. The Service Dept. is simply the best. I don't know how they could be better. Well done!!!!! More

Lexus and Ernie Friel I have been doing business with your Dealership for Quite a few yrs, it is the best. Also Ernie is great as he does not place any pressure on you and I have been doing business with your Dealership for Quite a few yrs, it is the best. Also Ernie is great as he does not place any pressure on you and explains all of the important values of buying a car. This is a place to buy your car. Howard Hon More