Lexus of North Miami - Service Center

Extraordinary customer service! When I arrive at Lexus of North Miami, my stress dissolves as, I know that I will be completely taken care of by Bobby Rahmani. Bobby is the epitome When I arrive at Lexus of North Miami, my stress dissolves as, I know that I will be completely taken care of by Bobby Rahmani. Bobby is the epitome of extraordinary customer service! More

There were some shortcumings but there were solve quickly. All of the service work that was expected was not done and I became aware of it when I picked up the unit. The mistakes were quickly done by the serv All of the service work that was expected was not done and I became aware of it when I picked up the unit. The mistakes were quickly done by the service mgr. Ed Rubenfeld and I went home happy. More

Service visit Mauricio my service adviser in the service department is very communicative and helpful in ensuring the best, fastest and most economic service requir Mauricio my service adviser in the service department is very communicative and helpful in ensuring the best, fastest and most economic service required for my vehicle More

Service My service was pleasant. Very respectful and caring staff.i would recommend anyone buying a vehicle to Lexus of North Miami. They asked you questions My service was pleasant. Very respectful and caring staff.i would recommend anyone buying a vehicle to Lexus of North Miami. They asked you questions and also listened to your comment as well. More

Transmission Job Mauricio at Lexus of North Miami is my service advisor and he did an excellent job in providing exceptional customer service while my car was in for r Mauricio at Lexus of North Miami is my service advisor and he did an excellent job in providing exceptional customer service while my car was in for repairs. My transmission had to be changed due to a noise coming from it. Maurico made sure that I was not inconvenienced during the time of repair and kept me well informed each step of the way with the status of my car. I give him a 10 out of 10. More

Great Have been servicing my car in Lexus of North Miami Beach and before that in there previous location, at least 10 years always have been very happy an Have been servicing my car in Lexus of North Miami Beach and before that in there previous location, at least 10 years always have been very happy and working with Harvey makes it very easy, he is always helpful and knowledgeable, More

They made sure my car was fixed. Properly I had an issue with my car and lexus made sure the problem was solved. I was given a loaner car while my vehicle was worked on I had an issue with my car and lexus made sure the problem was solved. I was given a loaner car while my vehicle was worked on More

Henry was very knowledgeable and patient. I bought my first Lexus at Lexus of Pembroke pines 12 years ago..It so happen that I had to take my car in for service over by North miami..There cust I bought my first Lexus at Lexus of Pembroke pines 12 years ago..It so happen that I had to take my car in for service over by North miami..There customer service is unbelievable, they treat you the way a customer should be treated, very friendly and helpfull. Since then have bought over three cars from them. More

tire light on dashboard Light went on , brought car over, they checked it out! Needed air ! No Charge for anything! They forgot to wash the car but did later after I said som Light went on , brought car over, they checked it out! Needed air ! No Charge for anything! They forgot to wash the car but did later after I said something! They were very apologetic . The service guy who checked the tires forgot to bring it over to wash! More

Communication was not good Usually I get calls and texts of when my car is ready but this time I had to text Harvey in order for him to even tell me about my car. There was some Usually I get calls and texts of when my car is ready but this time I had to text Harvey in order for him to even tell me about my car. There was some damage after the service and I've texted him. He responded initially but now I am not getting a response at all. Although I understand after hurricane Irma there have been a lot of damage to fellow lexus owners coming to the dealership, I still expect some kind of response. I suspect he thinks I'll just forget. Overall, even though he didn't tell me or update the service website which informs me of when my car is available, they didn't penalize me for keeping the loaner vehicle over the weekend. So that was some relief. I went in for a routine oil change and warranty dash board change. More