Lexus of North Miami - Service Center

Today ruined all the goodwill from the dealership, sales and service. Ronald Campos was rude, causing us of stupidity. We are still waiting for service and it's been over an hour.. No manager to speak t and service. Ronald Campos was rude, causing us of stupidity. We are still waiting for service and it's been over an hour.. No manager to speak to More

Professional and courteous service,comfortable and clean waiting area.All services and repairs needed was explained . waiting area.All services and repairs needed was explained . More

I had a minor accident on the 3rd of May and I figured I would bring my car to the collision center at the Lexus of North Miami dealer expecting a luxury experience, as Lexus should be. After a month, $7,00 would bring my car to the collision center at the Lexus of North Miami dealer expecting a luxury experience, as Lexus should be. After a month, $7,000 and a few hiccups along the way they finally told me my car was ready. The week before this I had called the representative to ask about my car and she told me that there was a piece missing but that the car was being assembled, then buffed and detailed before it was sent off to quality control. My wife went in to pick up the car expecting the car to be in perfect conditions again as it is a Lexus dealer. My wife, which doesn’t know much about cars, noticed that there were some scratches on the car where the accident had occurred, the rubber seal on the hood misaligned and parts were missing from the inside of the car door. She wasted her time going to get a car that to the naked eye would not have passed a quality control inspection. My wife and I felt disappointed and disrespected by this. To have received the car in less than ideal conditions after a month, $7,000, and a supposed quality control inspection was distasteful, infuriating and discouraging. What type of quality control standards do they even uphold? And this was just a quick inspection of the outside of the car. Who knows what’s to say about the internal parts of the car. If they hold them to the same type of standards then I’m concerned the door will eventually fall off due to poor quality and bad labor. I know that to them I’m just a number and that they don’t care about the fact that I’m never coming back to this dealer but I wanted to vent about my horrible experience with them and advise as many of you that would listen against using the collision center of the Lexus of north miami. As a Lexus owner I expected luxury and nothing but exceptional quality and service. My experience here has left a bad taste and has changed my idea of what Lexus should be. I had an Acura years ago and I received a better service from them at a cheaper price. More

Excellent service always when visiting for vehicle maintenance! Prompt and highly professional advice on car condition with great recommendations on parts that require attention. Benny has been outsta maintenance! Prompt and highly professional advice on car condition with great recommendations on parts that require attention. Benny has been outstanding in always taking direct care of all service and managing time super efficiently especially. Thank you! More

Been with Wayne since my 3rd Lexus in 2011 and still with you guys to this very day. He has been a pleasure to work with and always looks out for me. Wayne is probably the best employee there at North Miami you guys to this very day. He has been a pleasure to work with and always looks out for me. Wayne is probably the best employee there at North Miami and I can guarantee at least one text/phone call from him each year to find out if everything’s ok. Really appreciate your customer service bro. More

They have been great with us. Mauricio was very knowledgeable and explained everything to us clearly. I would recommend them without hesitation. We had a really big problem with our car and they w knowledgeable and explained everything to us clearly. I would recommend them without hesitation. We had a really big problem with our car and they were completely professional. We couldn’t ask for anything more. More

Friendly staff and excellent service! Always a great experience at Lexus of North Miami. Special thanks to Benny Zavala, Ed Rubenfeld, and the Parts Department. experience at Lexus of North Miami. Special thanks to Benny Zavala, Ed Rubenfeld, and the Parts Department. More

Mauricio Galvan has the best customer service I’ve seen in years, the fact that he follows up with me after each service, pure gold! in years, the fact that he follows up with me after each service, pure gold! More

Very efficient,courteous, and friendly.Excellent service Very efficient,courteous, and friendly. Excellent service and service crew. This is an outstanding dealer who makes every effort to satisfy the cust Very efficient,courteous, and friendly. Excellent service and service crew. This is an outstanding dealer who makes every effort to satisfy the customer and subtly encourage her to remain a Lexus owner. More

Excellent service, made this process very smooth and great communication! Hannah went above and beyond to ensure my car was ready in a timely manner. great communication! Hannah went above and beyond to ensure my car was ready in a timely manner. More