Lexus of North Miami - Service Center

I was content with the excellent service received from the Lexus team. Well done job. Thank you you all the Lexus team. Well done job. Thank you you all More

I was supposed to have a rental to go to work, unfortunately I was told they didn’t have one available. Also, I used to look forward so they can wash my car; however, they didn’t even vacuum my unfortunately I was told they didn’t have one available. Also, I used to look forward so they can wash my car; however, they didn’t even vacuum my car. More

Very professional ,organized and clean , And their personal is knowledgeable kindness And a very nice place. personal is knowledgeable kindness And a very nice place. More

Benny Zavala was kind and diligent while helping with our car issue. Thank you for his continued support car issue. Thank you for his continued support More

I bought a new ($5k) lexus hybrid battery, but the Service Manager was unable to clearly tell me, nor provide in writing how long the warranty was. First he said 1x year, and then when pushed told me Service Manager was unable to clearly tell me, nor provide in writing how long the warranty was. First he said 1x year, and then when pushed told me 3x year, but unable to provide documentation. So disappointing. When I escalated to the manager, Ed Rubenfeld he was even less helpful, and said he couldn't give me any documentation. He just showed me a manual, and said he couldn't provide it to me, but made a copy of a page where it says my hybrid battery has a 3x warranty. So ghetto. I expect Lexus to provide PROPER warranty documentation, not a photocopy from some manual they can't provide to customers. I now have to call HQ and go in circles to find the proper documentation, because we all know very well, if it's not in writing, the warranty claims is b***s*** More

Great service. Eric was very helpful and approachable. The complimentary latte was also great. Highly Recommended. Eric was very helpful and approachable. The complimentary latte was also great. Highly Recommended. More

Eric was incredible to getting my vehicle serviced. He was courteous and kept me informed on the status of my car while I waited. He answered all my questions and informed of future services. I was He was courteous and kept me informed on the status of my car while I waited. He answered all my questions and informed of future services. I was extremely please with Eric. More

Excellent customer service. Appreciate my time. Know what I need to update at this time Appreciate my time. Know what I need to update at this time More

Good service especially from driver, Giovanni, who picked up vehicle and exchanged for the loaner. Never heard from service advisor. up vehicle and exchanged for the loaner. Never heard from service advisor. More

Excellent Service as always! Service manager Ed always goes the extra mile to help me. I was not able to pickup my car before closing time so he waited 1 hour after closing to ac Service manager Ed always goes the extra mile to help me. I was not able to pickup my car before closing time so he waited 1 hour after closing to accommodate me. Also, the service technician, Robert, is the technician always for me. He completely checks the whole car and advises the best and safe way to care for the car. More